ATCEN Sdn Bhd’s Post

✨ CX Day Continues – Third Feature! ✨ We’re excited to share another powerful perspective on what Customer Experience (CX) truly means! 🎉 In today’s video, Ashish Gupta highlights the key ingredient of CX: TRUST. He explains that customer experience is built on a foundation of trust—trust in your brand, your products, and your services. When customers trust you, they keep coming back because they enjoy working with you. For Ashish Gupta, CX is trust in you and your brand that makes the people come back to you again and again because they really like working with you, they like your products, and they like your services and for him the biggest factor in this relationship is trust for him customer experience is nothing but trust. What does CX mean to you? Share your thoughts in the comments or send us your video to get featured! 💬🎥 #Zykrr #cxpa #ccxp #CXDay #customerExperience #CXMatters #CXJourney #ShareYourVoice #CXPAAsia #CXInnovation #BetterOutcomes #InnovationThroughExperience #CustomerCentricity

Happy CX Day! The theme for this year is “Good CX delivers better outcomes for customers, employees, and organizations.” Customer-centric organizations and advocates are bringing this theme to life by researching success stories and demonstrable facts that spotlight the real-world return on investment of customer experience as a business strategy. At the #CreditUnion we must promote a culture centered on our members, always listening and taking action to improve member experiences and retain our members for a lifetime. The power of CX Day lies in how we leverage it to inspire our teams and elevate our leadership. Time to celebrate the incredible profession of Customer Experience (CX) Management!

🌟 Culture is the Heartbeat of Exceptional Customer Experiences 🌟 At the core of every outstanding customer experience lies a vibrant, customer-centric culture. It's the silent yet powerful force that shapes interactions, decisions, and innovations. A strong culture doesn’t just support a strategy; it is the strategy that empowers teams to go above and beyond for customers. In a world where products are quickly imitated, culture becomes your unbeatable competitive advantage. It influences how employees engage with customers, driving loyalty and satisfaction. When a company’s culture prioritizes empathy, responsiveness, and continuous improvement, it creates an environment where amazing customer experiences are not just possible, but inevitable. Investing in a culture that puts customers first is the key to unlocking unparalleled service excellence. truCX helps organizations champion a culture that turns every customer interaction into a memorable experience! 🚀 #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

🌟 Culture is the Heartbeat of Exceptional Customer Experiences 🌟 At the core of every outstanding customer experience lies a vibrant, customer-centric culture. It's the silent yet powerful force that shapes interactions, decisions, and innovations. A strong culture doesn’t just support a strategy; it is the strategy that empowers teams to go above and beyond for customers. In a world where products are quickly imitated, culture becomes your unbeatable competitive advantage. It influences how employees engage with customers, driving loyalty and satisfaction. When a company’s culture prioritizes empathy, responsiveness, and continuous improvement, it creates an environment where amazing customer experiences are not just possible, but inevitable. Investing in a culture that puts customers first is the key to unlocking unparalleled service excellence. truCX helps organizations champion a culture that turns every customer interaction into a memorable experience! 🚀 #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

Join us for Part 5 of the CX Chronicles as Ken Ng dives into the essential elements of a service mindset: empathy, education, ecosystem, and encouragement. Discover how embracing these 4E's can lead to success in customer experience. Don't miss out on this insightful discussion! #EmpathyMatters #EducationMatters #Ecosystem #WordsOfEncouragement #CustomerServiceTips #LearnAndGrow #EncourageOthers #CustomerJourney #CustomerCare #CustomerServiceMatters #CustomerServices #CX #KenNgCX #KenNg #ATCEN #ThePeopleDevelopmentExpert

Happy Customer Experience (CX) Day! 🎉 Today, we celebrate the critical importance of creating exceptional customer experiences. At Pontem Technology Partners and The Mid-Atlantic CX Forum "Where CX and IT Meet", we believe that CX is more than just a buzzword—it's the lifeblood of successful businesses. But what does CX really mean? According to the Customer Experience Professionals Association (CXPA), it's "the perception that customers have of an organization—one that is formed based on interactions across all touchpoints, people, and technology over time." To bring this definition to life, we're excited to share a special video featuring some of our own viewpoints discussing what customer service and experience means to us. We hope this conveys the passion and dedication that drive our commitment to excellence in CX and our process of enabling the businesses we work with to implement solutions that best serve them and their customers. So today, we raise a toast 🍻: • To those on the frontline of customer interactions • To the behind-the-scenes teams enabling great experiences • To the visionary leaders charting the course for CX excellence • To the vendors who prioritize their customers' success and growth Join us in celebrating CX Day and the continuous pursuit of delivering exceptional customer service and experiences! What does CX mean to you!? Share your thoughts and experiences in the comments below! #CustomerExperience #CXDay #PontemTechnology #MidAtlanticCXForum #PeopleProceesTechnology #PoweredbyPontem #EmployeeExperience Katie Scott Jenn Quinn J.Y. Halpin

Delivering exceptional customer experiences goes far beyond mere transactions. It requires a deep understanding of customer emotions and the ability to connect with them on a personal level. This is where emotional intelligence (EQ) emerges as a critical skill for CX professionals. When CX teams cultivate high EQ, they are better equipped to navigate complex customer interactions, transform negative situations into positive ones, and foster lasting brand loyalty. Find out  from Mohamed Latib, speaker at the #CXConferenceBucharest2024, how to actively develop and nurture Emotional intelligence within CX teams 👉https://lnkd.in/dCbhj8W7 #CX #CustomerExperienceRomania #EQinCX #CXInsights

Global standards for customer experience (CX) aim to elevate the quality and consistency of customer interactions across industries and geographies and there are some key areas for Benchmarking: 1.Culture: Aligning brand positioning with company values, measuring progress, and capturing regular feedback. 2.Capability: Integrating data from various sources to create a single customer view and linking CX to business value. 3.Execution: Understanding the impact of CX investments on brand and growth, and organizing teams around customer needs. Essential Customer Service Standards include responsiveness, transparency, accountability, empathy, availability, and the use of automation to enhance service delivery. These standards help organizations consistently deliver exceptional customer experiences, enriching the lives of their customers and enhancing service quality. #Customerexperience #uplift_mea #buisnessaddedvalue #customersuccess #trainingandcoaching

By focusing on these areas, organizations can create a comprehensive and effective customer experience strategy that not only meets but exceeds global standards. #customersuccess #uplift_mea #Businessvalue

Last year, we hosted Rosaria Cirillo Louwman CCXP CiHS Cirillo, founder of Wow Now Experience, in our webinar "Happiness in Customer Experience: A Competitive Advantage." This fireside chat with @Carlos gave us a clear understanding of happiness in CX and its role as a strategic asset in business growth. 🌻 Following the webinar, we published an article titled Happiness in Customer Experience. 😎 Rosaria has extended this conversation in her latest article, Happiness in CX: A Competitive Advantage, where she further explores the profound impact of happiness-driven growth and human-centered experiences in customer service. She emphasizes the critical role that emotional connections play in shaping positive customer experiences, bringing fresh perspectives to the topics discussed in our webinar. It's an example of how Lumoa, as the first CX platform to integrate GPT, is changing how businesses understand and respond to the voice of the customers, fostering a culture of happiness internally and externally. We're glad to see our collaborative efforts contributing to a broader dialogue on the importance of customer experience! Link to her full article in comments 👇 #CustomerExperience #cx