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"There are two universal truths when it comes to banking and customer loyalty. First, banks want their credit card to be the preferred payment tender at the time of purchase, and second, they want to retain customers," Neil Kapur, Partner, TTV Capital Read more about the evolution of banking and customer loyalty programs in Neil Kapur's article in PaymentsJournal: https://lnkd.in/gcPAgUJe cc: Laney Lewis, Sean Banks, Gardiner Garrard, Jen Zimmerman, Tristan Barnum, Jordan Glazier, Erica Forrette

Customer loyalty goes beyond mere satisfaction; it’s the glue that binds customers to a particular bank, fostering long-term relationships and sustained profitability. Let’s delve into the key factors that drive customer loyalty. https://hubs.la/Q0208nrr0 #GuidedCX #CustomerLoyalty #Banking

Putting people at the forefront of your digital experience might feel like a contradiction, but innovative financial services brands like Frost Bank have cracked the coded on transforming their contact center to empower the people behind it. Check out this case study to see how the retail bank, ranked #1 in Customer Satisfaction for 15 years, manages digital transformation while keeping agent productivity and customers the priority:

Customer experience is a critical part of every business, as it builds customer loyalty and improves the overall brand image and equity. When looking at the retail bank customer experience, there are multiple considerations to keep in mind in 2024. #CX https://lnkd.in/eVyPukBt

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/eBB-z9FQ

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/g2H826N2

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/g6t4XEVq

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/ePhiGVTt

New Post: Maine bank tops J.D. Power customer satisfaction rankings again, BoA comes up last -For the seventh consecutive year, Maine-based Bangor Savings took the top spot in New England on a national retail banking satisfaction survey. Source link For the seventh consecutive year, Maine-based Bangor Savings took the top spot in New England on a national retail banking satisfaction survey. Source link

New Post: Maine bank tops J.D. Power customer satisfaction rankings again, BoA comes up last -For the seventh consecutive year, Maine-based Bangor Savings took the top spot in New England on a national retail banking satisfaction survey. Source link For the seventh consecutive year, Maine-based Bangor Savings took the top spot in New England on a national retail banking satisfaction survey. Source link