You know what I have on the brain today?
Fear. 😱 😱 😱
What got this 🧠 brain wave going?
I was listening to an inspirational talk we had at work by Sarah Bond president of our X-Box org - but one of the many inspirational comments she made stuck with me - and I'm paraphrasing here, but she said 'people don't fear change, they fear loss'.
Preach.
We are afraid that what is next is not going to be as good as what we have today.
But that perspective gives us the empathy to help tackle that change from a business perspective.
Systematically, to remove fear, and build organizational agility to make decisions and drive change.
How can we (beyond talking to our therapists) tackle that? In particular in a work environment?
- Obsess about the customer, customer voice, customer value. OBSESS.
- Measure KPIs (not just Results)
- Leading and not lagging indicators
- Be fanatical about ICP, usage & retention. Continue to test & validate that over time even after you have identified PMF so you continue to learn as your customers learn.
- Build in time for doing the not so glamourous but necessary work - and celebrate it - the documentation, the wiki, sharing that SQL query, writing down the lesson learned - THINKING - whatever it is, so that we remember where we started, because then it is so much easier to realize how much we have learned, and how far we have come making that future change decision so much less risky.
- Invest time and energy in experimentation. Experimentation is just as important telling us what not to do, as what to do.
- Bring in diverse perspectives, experiences, backgrounds, and voices to help look around corners.
- Invest in each other so we lift, elevate and build cultures of individual ownership and mutual accountability.
- and so. much. more.
And at the end of it - know that whatever decision - it still may be wrong 🤷♀️
But at least you literally did everything possible and made every decision with the best possible, data, perspective and inclusion.
Do the same - stay the same. Do different expect different.
#revops #revenueoperations
Modern Work Coach @ Atlassian 🧢 Keynote Speaker 🎤 Collaboration Architect 📐 Strategic Advisor 💬 Golden Retriever 🐶
1moI’ve already had some of these conversations and this is a CAN NOT MISS season 💥🤯❤️ I can’t wait for these to go live 🙌