AudateMedia’s Post

You can't get a "second order value" if you haven't done this first! Customer Success, are you listening? Unfortunately, it's been found that 37% of companies do not have a defined CS strategy! (Custify) Considering the higher cost to acquire new customers, it's mind-boggling to see the way organisations invest in CS teams and infrastructure. As you're chasing down customers, trying to upsell and cross-sell - remember this 👇🏾 (full video in comments) #gtmstrategy #symbioticsale #enablement #salesprocess

Revenue is not linear, it expands and contracts, and in order to grow it, you need to break down cross-functional silos and focus on Customer Success. My latest Inc. Magazine article highlights the role that the #revenuebowtie can have on realizing your full revenue potential, and why CS is a key piece of that potential. (link in comments) Shoutout to Julie Fox who reminded me about this concept recently and inspired this piece! #customersuccess #revenuegeneration #customerretention

Customer service isn't just support—it's a sales accelerator 📈 Investing in customer service is investing in your sales pipeline. 🗣️Happy customers become brand advocates, driving organic growth Exceptional service can turn complaints into opportunities 🤝 What's your experience? How has customer service impacted your business's bottom line? #CustomerService #SalesGrowth #CustomerRetention #BusinessStrategy

🚀 Driving Future Value: A Key to Customer Retention 🚀 As businesses, we know the importance of building trust with our customers. But it's not just past achievements that solidify enduring partnerships - it's the commitment to future value. 🌐✨ Our customers trust us for the value we've delivered in the past, but their decision to renew hinges on the future value we promise to bring. 🌟💼 Renewing is a commitment to the future, and to keep our customers, we need to keep showing our dedication to delivering value in a changing world. 💼🔗 Let's continue to drive future value and partnership success. #CustomerRetention #FutureValue #PartnershipSuccess #TheWhyConsulting

Just finished the course “Boost Your Revenue with Customer Retention” by genConnectU!  Nice and easy-applicable insights !  Self Note:  Go ahead and #automate most of these ideas, combined with #GenAI, to get your own personal assistant and boost your #customer #retention strategy https://lnkd.in/eE8EYjzP #customerretention.

🚀 New Video Alert: Transforming Customer Service into a Sales Engine 🚀 Welcome back to The Ops Wizard! - In our latest episode, we explore how to elevate your customer service from just solving problems to driving business growth. Are you ready to turn every customer interaction into a growth opportunity? Let's dive into the strategies that can make it happen! 🎥💼 In this video, you'll discover: Understanding Customer Needs: How deep insights into customer preferences can transform service into sales. Proactive Engagement: Techniques for your team to identify and act on sales opportunities during everyday interactions. Empowering Your Team: Tools and training that enable your staff to offer timely solutions and promotions, enhancing both satisfaction and sales. Feedback and Success Metrics: Methods to measure the effectiveness of your new strategies and continuously improve your approach. Customer service is not just about addressing issues; it's about creating value and building lasting relationships. Every interaction is an opportunity to impress and engage. 👉 Watch the full video here: Youtube: https://lnkd.in/gkR74hSC Instagram: https://lnkd.in/gKrxGkHf Join us for actionable insights that will transform your customer service approach. Don’t forget to like, share, and comment on what strategies you’re excited to implement! #CustomerServiceExcellence #SalesStrategy #BusinessGrowth #TheOpsWizard #InnovativeSolutions #EngageAndGrow

Customer reviews are a giant "magnet" for attracting new business. 👩🦰👨🏾🦱👨🏼🦳👨🧲🥰 We can help you automate the review process with review links sent to your happy customers. Learn more here: bluejayreviews.com/msw/ #CustomerReviews #GrowYourBusiness #WordOfMouthMarketing

Customer Expansion in 2024: Grow Your Business with Smarter Strategies Customers are the lifeblood of any business, but simply acquiring them isn't enough. In 2024, it's all about customer expansion. This post dives into how you can refine your strategy to not only attract new customers, but also nurture existing ones for long-term growth. Read the full blog here: https://lnkd.in/eq97fUb7 #CustomerExpansion #mycustomer360 #backofficesupport #customers

Customer Management 101: Nobody cares about how busy you are. They care about how quickly you respond to their needs. 🚀 Quick Responses Win 🚀 🌟 First Response Impact: 78% of customers buy from the first responder. Speed sets you apart. ⏱️ Five-Minute Rule: Boost conversion rates up to 8x by responding in 5 minutes. ⌛ Rapid Response: Waiting 30 minutes to reply makes you 21x less likely to convert. The takeaway? Speed matters. 🤔 How are you optimizing response times in your business? Let’s connect, and make every second count! #CustomerService #LeadResponse #INinjaMarketing #QuickWins #EngageandGrow

Subscription models are changing the way businesses generate revenue and build lasting customer relationships. Our new guide breaks down the process of creating a thriving subscription business into six strategic steps. You'll discover how to select the best subscription model for your needs, enhance your customer journey to increase lifetime value, and track the right performance metrics to ensure long-term success. With interactive worksheets and real-world examples, this guide equips businesses to create steady income streams, increase customer retention, and unlock new growth opportunities in the subscription economy.