Automotive Warranty Network, Inc.’s Post

The Preferred Pathways of Tomorrow's Technicians: Insights from CmySkills' Community Survey An Instagram survey conducted by CmySkills among their 400k followers, who are automotive enthusiasts, revealed interesting preferences regarding their future careers in the automotive industry. Collision repair (49%) was the most preferred sector, followed by general repair and maintenance (30%) and dealership service (21%). This indicates a desire for careers that are not just jobs but involve passion and fulfillment. Collision repair technicians are drawn to the artistic and restorative aspects of the job, while general repair technicians enjoy the variety and challenge. Dealership technicians are attracted to the prestige of working with specific brands and the latest technology. CmySkills plans to use this information to tailor resources and training to meet the needs of their community and support them on their chosen career paths. Let's delve into what these preferences say about the future of automotive service: - Skill Specialization: The interest in collision space suggests an enthusiasm for specialization. These technicians are not just problem-solvers; they're craftsmen and restorers. - Brand Loyalty and Technology: The draw to dealerships indicates a group who values association with established brands and the cutting-edge technology that comes with them. - Versatility and Customer Service: Those inclined towards general repair appreciate the diversity of tasks and the joy of customer interaction. They are the general practitioners of the automotive world. Join the community that's driving the future at CmySkills – where your passion for cars meets your career ambitions. Stay tuned to CmySkills for more insights into the automotive repair industry and connect with us on Instagram and our Facebook Auto Technician forums for regular updates and discussions. For those interested in staying updated with trends in the automotive repair industry, make sure to follow us on Instagram @CmySkills.   For more insights into the automotive repair industry, stay tuned to our blog at CmySkills.com, join the conversation on our Facebook Auto Technician forum (https://lnkd.in/eRFhzHbC) and follow us on our rapidly growing groups on Instagram, TikTok, and LinkedIn. If you found this blog post insightful, don’t forget to share it with your network. Thank you for being a part of our community!

A few ways dealerships can optimize their hiring process to attract more technicians! 

A role as a Warranty Administrator can be highly satisfying for those with a suitable skill set. But how do you know if it’s the right fit for you? Here are three key signs.

Prepping for your service advisor career? This post explains this Canadian program for resolving vehicle disputes and how it benefits you and your customers.

Prepping for your service advisor career? This post explains this Canadian program for resolving vehicle disputes and how it benefits you and your customers.

This is an interesting read on the prospects of various auto industry jobs in sales, technical labour, and EV service technicians in 2024. Demand for the latter two will remain very strong, and the article cautions that it may get even hotter. What are your thoughts on attracting and retaining top talent technicians & EV service techs? 

Why Every Automotive Technician Should Experience the Role of a Service Advisor The responsibilities of service technicians have evolved to encompass not only technical expertise but also a focus on customer care. This is particularly true for mobile technicians who deal with customers directly. In today's market, customer service is just as important as technical knowledge. Therefore, technicians should consider becoming service advisors to better understand the repair business's inner workings. The Value of Cross-Training: In automotive service and repair, understanding the importance of every position in the service department is crucial. One way for technicians to gain this understanding is through cross-training, specifically, having technicians work in the role of a service advisor. Enhancing Customer Service Service advisors are the bridge between customers and technicians. Apart from translating complex technical jargon into simple language that customers can easily understand, they must also have good salesmanship skills. Whether convincing friends to join a weekend barbecue or persuading a client to choose your shop for a transmission overhaul, it all comes down to the art of persuasion. Salesmanship is the key to unlocking opportunities. It's not just about selling services; it's about building relationships, winning over customers, and earning positive reviews on Google. Technicians who step into this role learn how to communicate more effectively with customers, enhancing the overall customer service experience. They also get to learn the art of salesmanship. Building Interpersonal Skills Service advisors interact with a diverse group of people daily, from customers to team members. They gain the knowledge and interpersonal skills required to work with warranty companies to get warranty repairs approved. Additionally, they learn the essential social skills necessary to facilitate interactions between everyone in the service department. Technicians can improve their interpersonal skills by working in this role, enhancing team dynamics and customer relationships. Gaining Business Perspective Understanding the business side of a service department is another advantage of this cross-training. This understanding includes the impact of customer service on client retention and repeat business. Technicians can appreciate the challenges of getting repair orders approved without customer objections and the significance of effective labor rates and gross profit. With this broader perspective, technicians can contribute to improving business practices and outcomes. #NADAshow #NADA #fixedops #autorepair #fixedoperations #servicemanager #technician #technicians #automotiveindustry #serviceadvisor #mechanic #fixedops #automotivetechnician #dieselmechanic #dieseltrucks #customerservice #TechnicianTalk

At our company 1- Transparency in costs 2- Saving time 3- Service at your desired time 4- Customer service support about auto mechanic repair shop 5- No need to transport the car to the repair shop 6- One month warranty for car repair service 7- Use an experienced auto mechanic