BCD Travel’s Post

🧳✈️ Business travel can feel like navigating a labyrinth – tight schedules, endless meetings, and the ever-present need to stay connected. Your essentials? A sturdy carry-on and a reliable AI sidekick! Ever felt swamped by customer queries when you're miles up in the sky or hopping time zones? Enter AI chatbots – your 24/7 digital concierge that keeps things running smoother than an airport's conveyor belt. 🤖💼 They don’t just hold down the fort; they’re building empires with: 🚀 Real-time responses keeping customers engaged while you're jet-setting. ⏱ Time saved for more networking (or catching those Zs on red-eyes). 📈 Scalable support that grows without bulking up your overhead. And believe me, these bots have more charm than a seasoned traveler with premier status! Want efficiency that travels as much as you do? Let’s chat about how adding an AI buddy to your business entourage could be your smartest move yet. #TeamIncus #AI #Automation #Analytics #AIChatbots

🧳✈️ Business travel can feel like navigating a labyrinth – tight schedules, endless meetings, and the ever-present need to stay connected. Your essentials? A sturdy carry-on and a reliable AI sidekick! Ever felt swamped by customer queries when you're miles up in the sky or hopping time zones? Enter AI chatbots – your 24/7 digital concierge that keeps things running smoother than an airport's conveyor belt. 🤖💼 They don’t just hold down the fort; they’re building empires with: 🚀 Real-time responses keeping customers engaged while you're jet-setting. ⏱ Time saved for more networking (or catching those Zs on red-eyes). 📈 Scalable support that grows without bulking up your overhead. And believe me, these bots have more charm than a seasoned traveler with premier status! Want efficiency that travels as much as you do? Let’s chat about how adding an AI buddy to your business entourage could be your smartest move yet. #TeamIncus #AI #Automation #Analytics #AIChatbots

I had a conversation today about #Transport, primarily #rail and #aviation, sectors that I've worked closely with in the past but not recently. There is a clear correlation for Futuria around #CapitalProgrammes - we know that our work on estimation and assurance would translate well to airports, or rail terminals or transport exchanges or new lines. But I suspect that there are many other use cases too - accelerating back office processes, to enable more employees to focus on front line activity for example, or re-imagining contact centres in an AI world to improve customer relations, or driving engagement campaigns with travellers around new products or offerings. Our emerging superpower is using Generative AI in conjunction with other tech for complex problem solving. We accelerate processes and augment your teams to enable them to do much more. Our multi-model, multi-agent team capability is a game-changer. If your focus is transport, and you are looking for a partner or an organisation to introduce to organisations in this sector to help accelerate game changing transformational change, powered by AI, then I'd love to talk to you. We have some magic to share.

Reflecting on how 𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 has reshaped various sectors, let's delve into its profound impact on 𝗠𝗮𝘀𝘀 𝗧𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁𝗮𝘁𝗶𝗼𝗻. 🚆🤖 🌱🌍 𝗘𝗰𝗼-𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: AI algorithms analyze real-time traffic patterns and passenger demand to optimize routes, reducing travel times, congestion, and emissions. Embracing sustainability in public transportation. 💬 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: AI-powered chatbots and virtual assistants offer real-time assistance, enhancing the passenger experience by providing information on schedules, routes, and delays. A seamless journey for all. ♿ 𝗔𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗳𝗼𝗿 𝗔𝗹𝗹: AI-driven tools make mass transportation more inclusive, offering voice-activated systems and personalized route assistance for people with disabilities. Ensuring mobility for everyone. 🎫💡 𝗦𝗺𝗮𝗿𝘁 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: AI-driven systems personalize ticketing, offering flexible pricing based on demand, time, and user profiles. Making public transport more accessible and affordable. 📊🔗 𝗛𝗮𝗿𝗺𝗼𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗗𝗮𝘁𝗮 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀: Standardizing data collection and interpretation is crucial for an integrated public transportation network. Achieving coherence and reliability in transit services. In conclusion, 𝗔𝗜 in mass transportation goes beyond technology; it's about creating a connected, efficient, and inclusive transit system. As we embrace these innovations, we step into a future where mass transportation enhances the quality of urban life. 🌆🚀 𝗙𝗼𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻-𝗱𝗲𝗽𝘁𝗵 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗮𝗻𝗱 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝗮𝗱 𝗼𝘂𝗿 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://lnkd.in/eDyjRTfR #MassTransportation #SmartCities #FutureOfMobility #Sustainability #AIInnovation #AETHON

Imagine a world where travel can be less touchpoints, more streamlined and more integrated technology in compliment with travel experts who know your people and your business. #WeAreDirect #travelmanagement #ThePerfectTrip #tmc #businesstravel #corporatetravel

TMC business owners have a LOT to consider when planning their future. The stakes are high, and it's not always clear which horse you should back. In a poll I ran last week, the results were pretty much even; I offered a choice of "Gaining control over NDC", "Team optimisation with AI" and "Change to service fee models" as key focus areas for the TMC of the future. They all got almost even votes, with the AI option pulling slightly ahead. Here's the thing; you don't have to choose between them. You can have all three. At Agentivity, we have teamed up with AirGateway to offer you complete control over NDC, down to ticket coupon tracking, all seamlessy mixed with your GDS data. ✅ We have also partnered with Lokulus, the world's leading AI workflow automation provider, and deeply integrated their AI tech with our data platform, resulting in: - A highly optimised team, with task to skill matching, truly enabled teamwork, faster customer turnarounds and visibility on work being done per client ✅ - An obvious way to move away from ticketing fees to transparent, true service fee models by being able to clearly demonstrate the work you perform per client. ✅ So you don't need to back only 1 of these; you can have all three in your race for the future of your TMC business. If you follow this link, you can book some time for a detailed demo: https://lnkd.in/g2zz7R9C #tmc #travelmanagement #ndc #ai #future

How is the Passenger Experience Platform going to benefit from the use of AI? Product Owner, Tijn Borms, shares his answers in an interview with Passenger Terminal World: The platform has been developed as a “Swiss Army Knife for passenger experience”, according to Tijn Borms, the product owner of the platform. “It basically helps airports provide their passengers with a stress-free journey by answering any questions they have and helping them to enjoy their time spent in the terminal. It also helps airports discover operational and commercial opportunities,” he says. Borms and his team will first look at how AI can be used to get better answers for passengers, faster, using the likes of ChatGPT. The platform will also be used to send out flight notifications to passengers via WhatsApp. “We are also exploring how passengers can respond to those messages and interact with the platform via a conversation user interface,” explains Borms. Read the full interview to discover all the AI use cases in the January edition of Passenger Terminal World: https://lnkd.in/eczcZB2r #passengerexperience #software #hardware And, visit the Schiphol booth at Passenger Terminal EXPO & CONFERENCE ✈️ in April to find out how your airport can use it, too. Or, send us a note.

Today is the day! Thank you to everyone who came to see Joe Sadler’s speech earlier at TravelTech Show. He was discussing: Automation - The Employee Who Doesn't Sleep, Take Breaks Or Goes On Holiday. Here’s a summary of what was discussed: - Human vs auto employees - Advantages of automating manual processes - How to increase job satisfaction - Forward thinking in the travel industry - Key discoveries from our automation workshops #TTS #TravelTechShow #automation #ai

What we learned at the AVIA Summit this week! We are at a tipping point where #technology has caught up with the needs that health systems are facing. 1. #AI is only as good as the workflows, data, and the problems you are trying to solve. Patient and staff experience MUST be at the forefront of any efforts to improve experience, not cause more friction. #humancentereddesign 2. Health Systems are only piloting this #technology and scaling is difficult because of the #complexity for each workflow. ( #clinicaldocumentation #clinicaldecisionsupport ). It's important to become autonomous #agile digital enterprises to drive the work forward. 3. AVIA is here to #accelerate your efforts from #aistrategy to #execution. We are experts with #digitaltransformation and what it takes to embed into workflows and navigating #changemanagement . It's time for #radicalreinvention! We are experts and passionate acceleration partners! Linda Finkel Eric Langshur Ted Meisel Patti Sweeney Melissa Masopust

Providing insights into the 8 AOT principles for Drive-Thru efficiency. Principle #1: Augment Labor. At the core, the AOT Virtual Assistant (AOTVA) seamlessly integrates into the team, excelling in various key functions: - Engaging in natural conversations with guests. - Handling routine orders efficiently. - Ensuring order accuracy through visual confirmation (Principle #2). - Proactively and intelligently upselling. - Leveraging GenAI for complex orders and increasing containment. Critical to note is the collaborative aspect: it's not merely about human intervention when issues arise but also proactively involving team members to elevate guest experiences. For instance, during a busy lunch rush with 20 cars in line at the drive-thru, the AOTVA identifies a guest needing menu guidance. By setting a questions-asked threshold, it prompts the AOTVA to involve a human team member to provide personalized assistance to that guest (perhaps face-to-face in a designated parking area), enhancing service for them while maintaining operational flow and keeping the drive-thru line moving. Efficiency and personalized service go hand in hand in the drive-thru experience, highlighting the importance of blending AI capabilities and human touch seamlessly. #DriveThru #AIIntegration #GuestExperience #InnovativeSolutions