BetterGov’s Post

🎉 2024: A Year of Growth, Impact, and Gratitude! As I reflect on the year, I’m incredibly proud of the strides I’ve made and the impact I’ve had in my role at Fynn.io .This year has been all about driving efficiency, fostering client relationships, and supporting my amazing team. Here are some of the highlights: ✅ Streamlined Processes: I helped developed comprehensive how-to guides, reducing ticket resolution times by 30% and empowering both our team and clients. ✅ Enhanced Client Engagement: Through onsite visits with key clients, I strengthened relationships and boosted client satisfaction by 15%. ✅ Expert Problem-Solving: As the go-to resource for complex integrations, I helped reduce escalations and reinforced trust in our product. As I look ahead to 2025, I’m excited to continue this momentum, building stronger client connections, enhancing team collaboration, and driving innovation in support operations. Here’s to another year of growth and making an impact! #2024Recap #ProfessionalGrowth #ClientSuccess #TechSupportLeadership

So you think you know how your team ticks? OK, let's prove it. I'm beta-testing a team dynamics assessment survey tool and need your help to make it even more effective! Think DiSC for teams. If your organisation has one team of more than 6 people where this would be useful, I'd love for you to be a part of this initiative. This is a complimentary offer (as in, a freebie) before the tool goes live, and in return, you'll receive a detailed analysis report valued at a minimum of $300. By participating, you'll gain insights into aligning better with your team and colleagues, see where performance can improve, as well as actionable strategies to address any issues highlighted in the report. Hearing your feedback on the tool's value and areas for improvement, along with insights on how you plan to implement it within your team, would be great. And upon positive results, a testimonial would be fantastic. How to get started: reply below and/or send me a DM and I'll give you the link to get cracking. Hoping to wrap this beta test period up by the 24th September 2024. #teamdevelopment #employeeexperience #enjoyingwork

Headed to Carson Group’s 2024 #ExcellRepresent? Connect with us next week at the event to find out why we clinched "Best Value" at the 2022 Excell Advisor #TechAwards and how we’re empowering Carson advisors with: ⚡ Streamlined model delivery processes for peak efficiency 🔗 Scalable, consistent workflows that boost team collaboration 🚀 Faster decision-making to focus on what matters—personalizing client experiences! Visit our booth and discover how YCharts can transform your practice💪 #Excell2024

VA TIP: Embrace a Learning Mindset for Client Industries Take time to understand the unique challenges and trends of each client’s industry. This insight allows you to provide more relevant and impactful support, positioning you as a trusted, knowledgeable resource. #VAtipsandtricks #VAnetworking #VAcommunity #FreelanceSuccess #WorkFromHomeLife #VirtualAssistant #clientrelations

I get it— Feeling stretched too thin can be overwhelming. But I’ve learned that it’s not about putting in more hours; it’s about creating better systems! That’s why I’m offering a free team assessment scorecard. This scorecard will help you identify areas for improvement, boost efficiency, and provide tailored recommendations. It’s time to turn overwhelmed into clarity! If you know someone who could benefit, please share when we launch it! #HireTrainDelegate #Teamassessment #ErinPersinger #Fixmyteam

💡 Today’s Tip: Want to stand out? Don’t just do what’s asked think ahead! When you anticipate your client’s needs and bring solutions to the table, you’re not just delivering—you’re showing initiative and building trust. Being proactive = being unforgettable. Who else loves going the extra mile? Let me know in the comments! 👇 #ProactiveWins #ClientSuccess #VACommunity #CEOConcierge #VirtualAssistant #Workfromhome #VA2024 #VirtualAssistant2024

We often talk about collaboration being at the heart of having a greater impact. It’s crucial. Whatever pathway to scale you take, you’re likely to partner with others to make it happen. So, how do you ensure your partners have everything they need to deliver high-quality work alongside you? The first step is to put together a support package. This way, you’ll equip your collaborators with the skills, knowledge, resources, systems, and processes they’ll need to achieve impact. Use our Support Package tool to build this step-by-step 👇 https://bit.ly/3Mo7CtN #ScalingImpactToolkit ------------------------ If you found this helpful: 👉 Follow us for practical scale tips 🔄 Like, comment, or repost below 💌 Subscribe to #ScaleMail for a short weekly resource straight to your inbox: https://bit.ly/3WSHf5z

From a conversation this morning... Summarized - we're having trouble getting the team to use our new software. People are still using old spreadsheets, paper, anything else. Even though the software does all the things they are doing in the old system. It's not a software problem ... and it almost never is. And it's not quite fair to JUST say it's a people problem. I mean, it is, because people have to decide to make the change, but people, systems, and change are hard. 👁️ Without a clear VISION (a destination of time and place of where we are going and what we are doing together and when we want to go there - people will be confused. They won't see the value in making the change. 🛠️ Without the SKILLS, people get stuck in anxiety paralysis and fall back to what they know. People need the appropriate training (often repeat training) and the opportunity to learn and practice to gain confidence. ➕ Without INCENTIVES, people will struggle to move at a pace that reaches the destination on time. Incentives vary and aren't always money... encouragement, recognition, time, experience, etc. are all incentives. What motivates you? 💲 ⏱️ Without RESOURCES, including time, resource, talent - people will be frustrated. They WANT to move forward, but if they don't have the resources to make the change, they'll feel blocked and frustrated. ☑️ Without an ACTION PLAN people will get stuck on step one. Without sharing and committing to the plan TOGETHER the team won't arrive together. Maybe won't arrive at the same place. without an action plan, project start, but don't finish. ------------------- I help organizations understand which of these levers is holding them back and implement a simple system to thrive as a team, quarter by quarter, week by week. Take the S2 Team HealthScore diagnostic and reach out for more information. https://lnkd.in/eg_bBDJ2

Sales & Marketing: Breaking Down the Walls 🤝 #samps2024 Just wrapped another session on transforming the sales and marketing dynamic. Spoiler alert: constant internal friction helps no one! The real magic happens when these teams stop competing and start collaborating. Imagine a world where sales doesn't create rogue marketing materials, and marketing actually empowers sales to close more deals. Key Takeaways for Team Alignment • Cultivate a genuine partnership mentality • Leverage tools that enable seamless collaboration • Create shared goals and metrics • Provide marketing-approved assets and templates Pro Tip: Real collaboration starts with a mutual desire to work together. No tool can fix a broken relationship if the willingness isn't there. Technology can be a game-changer (like the way Richard Brooks, Ph.D.'s team uses Folloze), but culture is the real secret sauce. Who's reimagining their sales-marketing partnership? Let's chat! #SalesTips #MarketingStrategy #TeamCollaboration #samps2024

On this week’s blog: Enhance clarity, save time, and boost team performance with our digital platform. Join now! 🏒📈 Click to read more ➡️ https://lnkd.in/gnieiGt5 #CoachThem #DigitalCoaching #Efficiency #TeamPerformance