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Customer Support Specialist|| Executive Virtual Assistant|| Lead Generation || Telemarketing|| Email Marketing|| Appointment Scheduling || Airbnb

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𝗨𝗽𝘄𝗼𝗿𝗸 𝙏𝙤𝙥-𝙍𝙖𝙩𝙚𝙙 🏆Administrative Virtual Assistant| General Virtual Assistant| Customer Service Representative| Data Entry

This is friendly post to those working as a customer support representative and those intending to land jobs in this role. As a customer support rep, your job description will majorly be centred around handling emails, live chat, calls etc You might need to juggle emails, live chats, and keeping customers happy, and sometimes clients may require you to be active for 12 hours straight. Being a remote customer support rep for an e-commerce store can be wild, but trust me, you can totally rock it! Here are some survival tips to keep you sane and keep those customers smiling: Craft Your Happy Place: Set up a comfy workspace with good lighting (no more squinting at emails!). Headset? Check. Water bottle? Check. Snacks for those energy dips? Absolutely! Tame the Inbox Monster: Folders are your friend! Organize emails by urgency and topic. Live chat got you overwhelmed? Consider scheduling chat times to avoid burnout. Knowledge is Power! Spend some time learning the ins and outs of the e-commerce platform and those awesome products you're selling. Customers will appreciate your confidence! Master the Multitasking Hustle: Learn to juggle emails and chats like a pro! Prioritize based on urgency and maybe use some keyboard shortcuts to save time. (Shhh, it's our little secret!) Don't Forget You! Take breaks! Get up, stretch, grab some fresh air. A happy you = a happy customer support rep! Plus, celebrate your wins! Every resolved issue is a victory dance in your chair moment. Bonus Tip: Be a customer service superhero! Empathy, patience, and a helpful attitude go a long way. After all, happy customers are the real reward! Remote customer support fam, share your best survival tips in the comments! Let's help each other rock this! #RemoteLife #EcommerceSupport #GotThis I am Odosa Egharevba, your proactive customer service representative and favourite virtual assistant.

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