BlueFinch-ESBD Netherlands’ Post

Customer #happiness is crucial for service providers, and I am thrilled to share one of our recent customer success stories. Your #support and feedback are invaluable - please like, #share, and share your input. Rohit Prootech Consulting #jaigurudev #learningandgrowing #CustomerSuccess #Feedback #Support #a2db2c #azureadb2c #Focus #helpinghands #lovetosupport #letsdoit

Customer #happiness is crucial for service provider companies, and I am thrilled to share one of our recent customer success stories. Your #support and feedback are invaluable - please like, #share, and share your input. #jaigurudev #learningandgrowing #CustomerSuccess #Feedback #Support #a2db2c #azureadb2c #Focus #helpinghands #lovetosupport #letsdoit

Do you know Druva Data Solutions ? This is a great solution for SMB looking to protect there data. Want to know more? reach out to myself or Dominic Bunch to schedule a meeting to discuss how Druva can protect your data!

Begin 2024 with a strategic vision for customer trust. TrustOps is the longterm solution for building enduring customer relationships. Delve into our guide, TrustOps 2024: Essential steps, for insightful strategies on trust cultivation and revenue growth. Read the guide now: https://bit.ly/47SEV1j #StrategicTrust #BusinessLeadership #TrustOps2024

At Serviceware, we believe in empowering businesses to thrive their service in the digital age. And as customer feedback is one of the drivers to success: Do not miss Serviceware Survey – our cutting-edge tool designed to revolutionize your customer service game! 🚀 🎯 Discover What Matters Most: Uncover the key insights that drive your customers! With Serviceware Survey, effortlessly create reusable surveys that seamlessly integrate into your service processes. 📊✨ 🔒 Safe and Anonymous Feedback: Provide a secure environment for your customers to share their thoughts. Our tool allows you to collect feedback anonymously, ensuring genuine insights that pave the way for continuous improvement. 🤐🌟 📈 Calculate Your Net Promoter Score (NPS): Measure customer loyalty like never before! Serviceware Survey lets you calculate your Net Promoter Score, helping you understand your customers' likeliness to recommend your services to others. 🤝📈 Ready to take your customer service to new heights? Elevate your customer service with Serviceware Survey! 🚀 https://hubs.ly/Q02j7NGq0 #customerservice #digitaltransformation #surveytool #servicewaresurvey #businessinnovation #serviceware #thatshow

Customers Say Self-Service Only Resolves 1 in 7 Support Issues 😟 A new Gartner survey of over 5,700 customers revealed a major disconnect when it comes to self-service. Get this - only 14% of customer service and support issues were fully resolved through self-service channels! Even for 'simple' problems, self-service only handled 36% of cases. Customers are clearly struggling to find the answers they need on company websites and apps. So what's going wrong with self-service? The main issues seem to be: 🔍 Customers can't find relevant content for their specific problem 🤖 Self-service tech is too rigid to handle complex queries 🤷♀️ Companies don't understand their customers' true needs

Happy #ReviewFriday! This review hits on exactly what we know #CSM struggle with everyday. "Brings data to the forefront for easier account tracking and decision making" It's a powerful tool that brings all relevant customer data into one place, making account tracking and decision making easier than ever. With the Command Center, you can easily review outstanding tasks and messages, while Churnscores allow you to identify potentially at-risk customers and take proactive action. Plus, their responsive customer support and outstanding customer success team make it a top choice for businesses. #CustomerSuccess #CS

Customer feedback was the first step of every new innovation included in Version 10.5.0. New test policies, expanded advanced search functions, and new permissions are just some of our updates. Explore the details: https://hclsw.co/lv0dq8 #HCLAppScan #ApplicationSecurity #ApplicationSecurityTesting #AppSec Adam Cave

MSP Solutions Spotlight: Innovations in Data Backup MSPs face several backup management challenges, including data sprawl, lack of visibility, and difficulty in identifying and addressing issues. These challenges can lead to a waste of resources, increased downtime, and reduced customer satisfaction. eVelocityLabs' Insight platform provides a comprehensive solution! Start the New Year off right with the tools you need to succeed. https://lnkd.in/e8UHTqkw #mspsolutions

Why Trust Matters: A Deep Dive into Our Customer Trust Center https://lnkd.in/datc8HH5