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Opportunity is knocking.

Hey LinkedIn! Who are your favorite retail rep groups? Let me know in the comments! If you're sales person for a retail rep group, please self-promote in the comments as well! I'm working on expanding Havenlight's retail footprint and would love some introductions 💯 #sales #businessdevelopment #strategicpartnerships #retail #retailsales #retailmarketing

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Somewhere in America an ops team is discussing color coordinated jumpsuits and what names they should give their service vehicles. Elsewhere, a sales & ops team are working together, discussing customer optics, process controls, supply line, attainable goals and the addressable market. I'm looking for a new career Elsewhere. Let's provide deliverable goods & services together. #chef #Sales #Ops #teamwork #goalsetting #execution

tl;dr: So long, and thanks for all the fish. Twenty-three years and 5 months ago, I began the journey that ended last Tuesday. At 21 years old, I applied to my first big-boy job at AT&T in a retail store, where Renford Markham and Troy Mamon gave me a chance after Renford asked me to sell him his pen (the first time I'd seen this technique). In July of the same year, AT&T Wireless (AWE) would split off and the company left behind all of the "old ways" that might hold a wireless carrier back. Most of us remember where we were on September 11, 2001, and I was off work, glued to my TV, while the nation learned that we needed a better communication system in case of emergencies, after no one could get a call in or out for the majority of the day (this is also when I got landline service that I keep to this day). I was able to use my nerdy knowledge of the internet to help get our store moved to a better location, which increased our sales by several times (in fairness, as it became more popular, it got to a point where everyone needed a phone, so that increase was probably inevitable). I made a great living in that role for 5 years, got to be an irresponsible kid with means for a little while before spending a commission and Profit Sharing (AWE fam, remember profit sharing?) check on an engagement ring. For timeline sake, this is around the time that AT&T and Bellsouth bought AT&T Wireless to incorporate it into Cingular Wireless (privately held). After being told that I wasn't ever going to be able to make it into management by an area manager, I proved him wrong and ended up being the one that they sent to other stores to cover when the manager was vacant. Eventually I got wrangled in to a program with Sales Operations where we were trying to get the sales reps to sell AT&T Unity (which coincided with Cingular going public and re-merging with AT&T (T, again) and embrace it. Scott Ford and Tom Burton lead the program, and it gave me a glimpse behind the curtain outside of direct sales. From that point on, I no longer saw my career path going up through the stores, to Area Manager and then Director of Sales, but up through Operations instead. Thanks to Brian Catania and Reed Good taking a chance on the guy who'd 'never be a manager', I was able to find a job in Sales Operations, in Compensation, where I was able to use my experience in the stores, both as a sales rep and as a manager who helped them sort through their commission problems, to try to solve commission and quota-setting problems before they started. Over the last 14 years, I've supported every sales channel (for at least a month), playing whack-a-mole with their weird issues, and learning far more than I ever thought I would, back when I was a kid. **If you weren't tagged in this post, please don't feel slighted, I've had LinkedIn for my whole adult life, so if you're seeing this, there's a very good chance I met you through AT&T, and that's way too many folks to tag in a post.**

Our pipeline of accountable, coachable, and team oriented sales candidates across North America is absurd. We win on every front that matters: Mindset ✅ College (+) Athletes and Military Veterans are conditioned to operate in the best interest of the larger group, to work hard, and to get sh*t done. They learn in our program to not lose ANY of that when they enter the working world. Well Trained ✅ We've built teams that have far exceeded lofty goals, we know what folks need to know to be successful in their first 12 months. No Fluff. No Bullshit. Diverse ✅ This is a byproduct of our pipeline. Tell me a more diverse group of people then NCAA Athletes and the Military? Waiting... Bought In ✅ We've all hired the high intellect/great personal skills candidate because of their high potential - and we've all gotten the chat when they left the business because "sales wasnt for them". Those candidates don't make it to the end of our program, full stop. Transparent ✅ You don't have to trust us that they are well trained, you can literally watch videos of them doing the skills you're going to pay them to do BEFORE you interview them on your own time, from the comfort of your laptop. I know founders get wrapped around the axel when it comes to their babies and think, no matter what, their offering is the best in the world. And I'm no different. BUT - I've LIVED the problems we solve. I've struggled to find a new purpose after losing my identity. I've mis-hired hundreds of sales people. There is not a better solution in the world if either of those things are the problem you are trying to solve. #AllGasNoBrakes #DialedIn

It feels good to make a difference. When I first joined Relay Fire and Safety, a sales rep came into the office needing support from operations and a few others to give a customer a quote. I’m excited and energized by that sort of thing. I immediately started putting things in place, getting it on paper, and driving action forward to get the customer the quote quickly—because that's what the customer needed. They were up against their own deadlines, so it was our time to shine by supporting the customer, prioritizing their needs, and beginning to build a long-standing relationship with them. We got it done and got the customer what they needed. Afterward, the sales rep came to me and said, “I just want you to know that that never would have happened before you got here. We would never have put that quote together in 15 minutes. It would’ve taken weeks of unresponsiveness.” I was surprised—after all, that’s just the way I do business. I believe in advocating for the customer, even if it requires others to step out of their day and respond. At each stop in my career, I’ve been committed to building a culture where vendors act as advocates for our customers. It makes all the difference. #CustomerFirst #CustomerExperience #FireSafety #LifeSafety #sales #leadership