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As long-time Skift readers, it was particularly exciting to see our CEO Rena Pacheco-Theard join Christian Lee of Mint House and Chris Osaka of Tomu, Inc. onstage for the consumer behavior trends panel expertly moderated by Sean O'Neill at last week's Skift #ShortTermRental Summit in NYC 🪶 Watch the video recording of their #SkiftLive session here:  https://lnkd.in/gNxPwzAt We enjoyed hearing from other speakers at the event, including Carl Shepherd, Jeff Hurst, S. Philip Kennard, Margenett Moore-Roberts, CDP, Dustin Abney, Matt Curtis, Eric Bergaglia, Tim Rosolio, Amiad Soto, and Jay Carney. Here’s a summary of some of the points Rena shared: 1. #Technology should be in service of #hospitality: respect #travelers and don’t have them get into a conversation loop with an #AI chatbot thinking they’re having an authentic interaction. 2.  Sustained value: travelers are looking for a high-quality, well-run property with functioning amenities more than an IV drip bag upon arrival. Create enduring experiences and don't chase fads. 3. Elevate the industry: operators should pursue investment-grade properties (professional management and operations, multi-channel distribution, dynamic pricing, etc. - Revedy is a top resource on this) to serve travelers and investors, increasing the opportunity of this asset class. 4. Increase exposure to STRs: the Capital One Travel vacation rental program is making high-quality vacation homes available to a broader audience with benefits on every stay. Many people have never stayed at #vacationrentals, so programs like this allow more people to experience the BEST way to make memories. Additional thanks to Becca Smith, Dennis Schaal, and Rafat Ali for the invitation to be a part of such a great event!

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Becca Smith

Senior Editorial Events Producer | Event Planning and Event Management

3mo

Rena brought so much knowledge and experience to that topic and could have spoken to many others as well. Thank you for joining!

Such a great panel and such an exceptional event!

Dr. Ximena Gates Hartsock

CEO and Co-founder of BuildWithin. Tech Entrepreneur| Future of Work. Ai Tech. Co-Founder of Phone2Action Inc (Acquired in 2019 and later merged with Quorum Analytics) - Researcher, writer, reader, builder.

3mo

So wonderful to see Rena Pacheco-Theard owning the stage!

Sean O'Neill

Reporting on the hotel industry for Skift

3mo

Rena was such a star on-stage. I learned a lot!

Natalie Conners

Director & Chief of Staff @ Capital One | Driving Business Growth and Innovation in Travel

3mo

Always love hearing you speak, Rena Pacheco-Theard! And great to catch up in person with you and Dan Driscoll!

Dustin Abney

CEO @ Portoro | Short-term Rental Innovator, Property Management

3mo

Great to see you Dan and well done on stage Rena Pacheco-Theard !

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