Brian Sullivan’s Post

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Strategic Account Manager

There's a delicate balance between upgrading your tech stack to become more efficient, and overwhelming your employees. When people are used to doing tasks a certain way for a long period of time, it can be difficult to transition to doing them a new way. Check out the below article from Modern Retail to see how brands like Mattress Firm and Burton Snowboards are handling their implementations without overwhelming their employees or customers.

How brands like Mattress Firm implement new technology while keeping human connection in mind

How brands like Mattress Firm implement new technology while keeping human connection in mind

https://www.modernretail.co

Mike Templeton 📲🏪

Digitizing Convenience Stores | Ex-Casey’s, Kum & Go | 15-Year Loyalty, E-Commerce & Digital Expert

4mo

The overwhelm is real, Brian. From process transformation to navigating the increasing complexity of day-to-day work, the burden we place on frontline leaders continues to increase.

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