Bridge Coffee Roasters ’s Post

A bad cup of coffee could cost your restaurant repeat business—33% of customers say they wouldn’t return after a poor coffee experience. With 64% of diners rating coffee quality as crucial to their overall meal, serving a premium cup can be the difference between a one-time visit and a loyal customer. Selecting the right commercial coffee machine is key to delivering consistency and keeping customers coming back. Here’s what to consider when selecting the perfect machine for your café: 💡 Customer Expectations Do your customers prefer quality over speed, or are they looking for a quick coffee fix? Understanding this can help you decide between machines prioritising customisation or efficiency. ⚙️ Type of Machine Whether it’s a bean-to-cup machine for ease, a super automatic espresso machine for speed, or a filter coffee brewer for volume, the right machine will depend on your café's needs. 🔧 Ease of Use and Maintenance How much time can your staff dedicate to coffee-making? Machines that offer ease of use with minimal training and maintenance can free up your team to focus on service. 💼 Investment How much can you invest in your coffee experience? The right machine is an investment that can elevate your customer experience and boost your café's reputation. Want to learn more? Read our complete guide to choosing the best commercial coffee machine for your café! https://hubs.ly/Q02VCM7b0 #CoffeeBusiness #CafeOwners #CoffeeEquipment #CustomerExperience

This 👇, is worth a download. (it's free) Anyone who buys coffee equipment for hospitality will find this a useful guide 👍

How well does your coffee machine match your business goals? With so many options available, how do you know which machine best suits your café, restaurant, or hotel? Here are some key factors to consider before making your decision: 🔎 Understand Your Service Needs Are you focused on speed and volume, or do you want to prioritise craft and quality? A traditional espresso machine offers a customisable experience, while bean-to-cup and super automatic machines deliver consistency with minimal effort. 📈 Consider Your Volume The machine’s capacity should match your busiest periods. High-volume settings may need multi-boiler machines or super automatics to meet demand without sacrificing quality. 💰 Budget for Long-Term Costs Beyond the upfront cost, consider ongoing expenses like maintenance, cleaning, and energy usage. Investing in quality can mean fewer breakdowns and lower lifetime costs. ♻️ Think About Sustainability From energy-efficient models to reconditioned options, there are ways to save on costs while reducing your environmental impact. 💡 Plan for Future Growth If you expect demand to increase, choose a machine that can scale with your business, ensuring you’re prepared for peak periods without sacrificing speed or quality. Ready to find the perfect fit? Read our full guide to explore which coffee machine will best support your business goals. https://hubs.ly/Q02ZwwFL0 #CoffeeBusiness #EquipmentGuide #CafeOwners #CoffeeMachines #BusinessGrowth

So last week I posted that Paid Hot Coffee is growing faster than total Out Of Home Food & Drinks in the latest quarter in value and volume. 𝐓𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐠𝐨𝐨𝐝 𝐜𝐨𝐟𝐟𝐞𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐚𝐧𝐧𝐨𝐭 𝐛𝐞 𝐨𝐯𝐞𝐫𝐬𝐭𝐚𝐭𝐞𝐝, 𝐚𝐧𝐝 𝐢𝐭 𝐢𝐬 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐞 𝐭𝐡𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐜𝐨𝐟𝐟𝐞𝐞 𝐨𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬 𝐭𝐨 𝐜𝐫𝐞𝐚𝐭𝐞 𝐚 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐬𝐭𝐚𝐧𝐝 𝐨𝐮𝐭 𝐢𝐧 𝐚 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐦𝐚𝐫𝐤𝐞𝐭. 64% of healthcare catering professionals believe staff and visitors are largely satisfied with the current beverage offering.* I read that asd 37% are not happy! 70% of people in the workplace agree that they feel more valued where there is a good quality coffee offering.** Did you know that great hotel coffee can be the difference between a 3-star and 5-star review, so it’s vital for accommodation sites to offer high-quality coffee for their guests to enjoy during their stay?*** Get in touch today and let’s have a conversation! *A complete guide to catering, coffee and customer comfort in healthcare, 2023  ** Streettalk Staff attitudes to change in brand of instant coffee at work August 2019 ***Importance of Food Coffee in Hotels, Craig Handleman, 2023 

Tapping into profitable new markets is a top priority for most coffee roasters. ✨ One exciting industry trend is the rise of specialty coffee concentrate options. They enable roasters to serve high-quality coffee in a wider range of venues and occasions with low barriers to entry and operational costs. Two examples come to mind: 🌐 Remote Events - Serve your coffee easily without transporting and setting up espresso machines and grinders. 🍸 Bars & Restaurants - Offer quality coffee without the initial equipment costs and ongoing staff training expenses. Now it’s easy to develop a signature coffee drink menu with these venues in mind, using concentrate as your base. Here's a picture of one event our staff did in Brooklyn. Typical setup and takedown took 2 hours on each end. I'm happy to discuss coffee concentrate options and how to build a menu that works for your business. DM me anytime. 🤓 #specialtycoffee #coffeebusiness #coffeeconcentrate

"There are so many technologies that exist within the espresso machinery market designed to make sure that each and every cup is making machines (and you) look their best." ☕Coffee Shop and Cafe Managers! Catch up on our latest blog post: Running a Coffee Shop or Cafe - Overcoming 2025's Challenges ☕ https://lnkd.in/d8GQgaPd #coffeeshop #coffeeshops #hospitalityindustry #hospitalitymanagement #hospitality #cafeowner #coffeeshopmanager

As a service to our followers, we wrote about the different levels of service excellence and how businesses can evolve to stay ahead of customer expectations. This is a reminder of how important it is to continuously innovate and surprise customers and competitors.

Consistency: The Backbone of a Successful Cafes In the world of coffee, consistency isn’t just a goal—it’s a necessity. For coffee shop chains, delivering the same exceptional coffee and service experience across all locations is what builds customer trust and loyalty. When customers walk into a coffee shop, they expect more than just a good cup of coffee—they expect their experience to be predictable and reliable. Whether it’s the perfectly balanced espresso, the warm interaction with staff, or the inviting atmosphere, consistency creates familiarity, which fosters loyalty. On the flip side, inconsistencies—whether in drink quality, service, or ambiance—can quickly erode a brand’s reputation. For chain coffee shops, where each location represents the entire brand, even a single misstep can impact how customers perceive the entire operation. Achieving consistency requires investment in training, quality control, and standardized processes. It’s about ensuring every barista, in every location, has the tools, knowledge, and support to meet the same high standards. At the same time, consistency doesn’t mean losing creativity—it’s about balancing innovation with a core commitment to quality. In a competitive market, where customers have countless options, it’s the brands that consistently deliver excellence that stand the test of time. #QualityMatters #CustomerExperience #CoffeeIndustry #ServiceExcellence

Imagine walking into your favourite coffee shop, and the barista knows your name, your usual order, and even asks about your recent holiday. The coffee is perfect, the service swift, and the ambiance just right. It's more than just coffee; it’s an experience that keeps you coming back. Think about it – what service experience left you awestruck? Such experiences set high expectations and create loyal customers. However, even the most unbelievable service eventually becomes expected. It's like climbing a set of flipping stairs – once you reach the next level, the previous steps vanish. What was exceptional becomes routine. This is the essence of Ron Kaufman's excellence service model. The first time the barista remembers your name, it feels special. After a few visits, it’s expected. Now, the barista must find new ways to delight you. At the bottom of the stairs, we find criminal service, which violates expectations and/or regulations and leaves customers angry. Moving up, basic service meets the bare minimum needs but doesn't exceed them. Next, expected service is exactly as it sounds – it’s what you anticipated but nothing more. As we climb higher, we reach desired service, which goes beyond expectations, providing genuine enjoyment. Surprising service introduces unexpected delight. At the top, unbelievable service redefines what’s possible, providing an almost unimaginable experience. Consider the evolution of refrigerators. Initially, refrigerators served the basic purpose of cooling food. Later, features like water dispensers and ice makers were added (expected and desired service). However, as these features became standard, the industry had to innovate further. Now, smart refrigerators with touchscreens, internet connectivity, and internal cameras alert you to low groceries, suggest recipes, and place orders (surprising and unbelievable service). Each innovation ensures refrigerators remain integral to modern life. To stay ahead and maintain excellence, innovation is crucial. This can include technological advancements, creative ways to personalise interactions, or reimagining the service environment. The journey to excellence is a continuous climb. What seems unbelievable today quickly becomes desired, then expected, and eventually basic as competitors raise their standards. How will you continue to innovate and delight your customers? #ServiceExcellence #CustomerExperience #InnovationInService #Innovation #SITUK

Not far from the office there is a small cafe where you can take coffee to go.  The selection of coffee types is standard there and it is possible to buy some buns and chocolate as well.  What I really like in this café is the barista’s customer focus and his wish to remember taste details of each of his client. Many times I have seen when he asked the visitor: “Are you going to order as usual?”, “Do you need the same amount of sugar as previously or is it better to add honey instead?”  I come to this cafe in the morning before entering the office. Usually barista sees me walking towards and when I enter the front door, my coffee is already being cooked.  “I made your orange coffee for you the way you like it: a bit warmer than standard.” – he says. A minute and I am the owner of an excellent quality morning drink, prepared the way I like it.  By the way, “orange coffee” is made using orange juice whipped with a shot of espresso in a cappuccino maker.  This is a simple example of focusing on the customer`s wish on which small businesses are built on. Will I go to other cafes in this area? Yes, to feed my curiosity and to try the quality of the drink in other places. But I’m still a regular customer at this cafe, where quality, convenience and attentiveness to me are collected in the same place. #customerexperience #customerjourney #customerloyalty