British Airways’ Post

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We’re excited to be back at American Express presents BST Festival for a second year 🎉 🎤 With two weekends of live music and entertainment remaining, join us at the British Airways Bar to create some incredible festival memories.    If you’re a select VIP ticket holder, we'll see you at The British Airways Beach House, where you can soak up the main stage action with a tipple in hand.    #BritishAirways #BSTFestival #BABST24  

Shreekant Dange

Artificial Intelligence I Machine Learning I Automation I Vision I 3D I Safety I AIDC I IOT 4.0 I Robotics

3mo

It’s been month now, we have not received our bag at Zurich airport during our Journey from Jackson hole to Zurich via Dallas and London. We have checked in two luggage bags out of which we have received only one ( AA190973) even in next flight after waiting for 5-6 hour and registered missing baggage report AHL ZRHBA30143 at Zurich Airport about missing both bag. Other bag with tag AA191039, blue color (Mokobara Brand bag) is still not traced by airport. Flight Booking Reference: 2V5XPU. I am trying to reach out to British Airways, but none of the representatives responded at all. I had planned my honeymoon in Europe and all my stuff in this bag, it was very hard to carry mentally and practically about this incident. This bag had very valuable and Memorable things. This incident ruined our trip and torturing experience for us as this is a very huge commercial loss and disturbing my family mental health as well. We have cancelled most of our Hotels/ other activities which were planned and now are not refundable. Can you Please support us to find our bag as soon as possible.

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Nicholas P

Retired Special Forces Green Beret

3mo

BA horror flights! We were booked a direct flight from Philadelphia to Athens for our vacation only to receive a text less than 12 hours before departure time. Our flight was canceled with no explanation. The website is utterly useless. We finally rebooked through Chicago. Rinse and repeat for the return only this time we are sitting on the plane in Greece when we got the flight text cancellation. Now we are in line to try and get our flight from Heathrow to Philadelphia. They rebooked us tomorrow to pheonix Arizona then a red eye to Philadelphia!!! Never again! This is absolute nightmare customer service. Still no explanation for the cancellations. SCAM

Nicole Bourbonnais

Associate Professor of International History and Politics at Graduate Institute of International and Development Studies

3mo

How about just using some of that money to creat a functioning customer service team instead of holding festivals? It's now been a month and a half that I've been waiting for resolution of a claim I've repeatedly been told will be resolved in "25-48 hours"...

Don’t book with them they are a terrible airline. Cancelled our flight at last minute and left us with no alternative than to fly from another airport 3 days later with a interconnected flight 😫. No refund given either and no customer service help! Complete shambles!

Molly McHugh

Head of Sales at BOSS IT - Hospitality Software - Optimise Operations, Cut Costs & Increase Profits. Get in touch to find out how.

3mo

I’ve been waiting for an approved baggage claim re-payment of a sizeable amount that I had to upfront the cost of for over 3 months now. Email correspondence stopped from global services. No one was able to assist in person with my case in London city airport. I have tried MULTIPLE frustrating times to get through to you via chat bot. Can someone please transfer my money. Thanks.

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Concentrate on being an airline! 2 cancellations last week with no reasons why - terrible customer service, talk and listen to your customers

✨Mr Blackpool - The Outside Eye Guy ✨

LittleTouches.com Travel Site (Trustpilot 4.7/5) | Customer Experience Consultant, Speaker and Trainer | Entertainer and Master of Ceremonies | Former Disney Cast Member | Merlin Trade Partner | TV Creative

3mo

Just imagine what could happen if you take the best of what I've witnessed above and combine it with my other ideas for your onboard customer experience...

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Louise Byrne

HR Consultant / Interim HRD

3mo

Please can someone help me. I have spent a total of 5 hours trying to get through to you and being cut off as well as a bot sending me round in circles. I’m incredibly frustrated and really need to talk to someone in customer services

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