Bryan Williams, D.M.’s Post

In the world of service, hiccups happen even in the fanciest spots. From luxe hotels to cozy cafes, mistakes are part of the game. But here's the secret sauce: it's all about the 100% principle. When a slip-up occurs, we're committed to going the extra mile until every guest leaves with a smile. Because in the end, it's not just about perfection, it's about the dedication to making things right, every single time. Does this resonate with you? Visit my website for more motivation and inspiration. #ServiceExcellence #CustomerSatisfaction #GoingTheExtraMile

Tuesday Tips: Play It Cool 🧊 There are so many things to love about summer—but for some restaurants, the warm weather can have a real impact on business during these months. Tap the link below and beat the heat by developing enjoyable, creative experiences to help your guests cool down. https://ow.ly/k0rr50SxnIw

What kind of guest experience are you providing to your guests when they enter your establishment? There are so many factors that come into play, but ultimately the experience should reflect or line up with your cultural beliefs. For my staff we focus daily on making an exceptional experience through our daily jumpstart meetings. We as a team come together for 5-10 minutes give or take and talk about the day, what to expect, what do we have to offer and how we can operate at our best. The truth of the matter is that we want to provide the best service to our guests that chose us over other restaurants in our area and many times we succeed. However, there are those occasional hiccups that can wreck the experience for our guests. Maybe the server didn't get to the table quick enough, maybe the food was just off, and maybe the drink just didn't taste right. These are real scenarios and how you respond to each of these can determine if your guest will still have a good experience or take to their social media outlets and let loose on their experience. When one of these occur we must immediately take care of the situation so it does not grow into something even greater. Our guests know that these hiccups can happen, but they just want to know that we are willing to believe them, listen to them, apologize to them and remove the problem, satisfy them to gain their trust again, and then thank them. This is the BLAST formula and this can change the view of your guest and keep them in the experience we want to provide. I hope you all have a great day.

We all dream of 'having it all'—a successful restaurant and a fulfilling personal life. But how many truly achieve this balance? Many are trapped in a loop where their venture consumes every waking moment, overshadowing life's treasures. It's time for a shift. Through the TRC METHOD, I aim to guide restaurateurs towards a holistic approach—crafting a journey where both life and business flourish. #TRCMethod #HaveItAllLifestyle

ProfNeel Update: Video no. 143 talks about the importance of quick thinking and its value in saving sticky situations.  The hospitality industry is a demanding industry with high expectations from the personnel in waiting on the guests. Mistakes and goof-ups are bound to happen but the staff with no text book answers/ solutions for it have to think on their feet. Not just make up for the slip-up but also use it as an opportunity to improve guest satisfaction. The cliched yet amusing cartoon of the exasperated guest asking the waiter "What is this fly doing in my soup?", pat comes the answer, "Sir it's doing a breast-stroke" is the waiter's reply leading to peels of laughter. https://lnkd.in/giJX3xTs Do listen, read up, comment, like, follow, share, subscribe and most importantly enjoy! Embrace the Twist. Enjoy the Turn. #hospitality #hotelindustry #guest #profneel #complaint #spontaneity #ted #tedex

We all dream of 'having it all'—a successful restaurant and a fulfilling personal life. But how many truly achieve this balance? Many are trapped in a loop where their venture consumes every waking moment, overshadowing life's treasures. It's time for a shift. Through the TRC METHOD, I aim to guide restaurateurs towards a holistic approach—crafting a journey where both life and business flourish. #TRCMethod #HaveItAllLifestyle

In the world of guest feedback, the speed of response is just as critical as the content, with swift replies significantly enhancing customer satisfaction and loyalty.

We all dream of 'having it all'—a successful restaurant and a fulfilling personal life. But how many truly achieve this balance? Many are trapped in a loop where their venture consumes every waking moment, overshadowing life's treasures. It's time for a shift. Through the TRC METHOD, I aim to guide restaurateurs towards a holistic approach—crafting a journey where both life and business flourish. #TRCMethod #HaveItAllLifestyle

Introducing the unsung hero of happy guests... breakfast. Let me start with: Please don't serve a crap breakfast... even if it is 'free'. It's not just a meal - it's a strategic move for an ROI that works. And when done badly, a bad start to your guests day can seriously impact satisfaction. Instead, see it as a canvas for crafting an experience that transcends into positive guest reviews, repeat business, and glowing recommendations. 🌟✨ Shift your perspective from just serving breakfast to crafting an ROI-driven morning masterpiece. It's no coincidence that online review platforms often highlight the quality of breakfast And watch guests leave with a satisfied stomach and a desire to return and share their delightful experience with the world. ☕🥐 #Hoteltraining #Hotelmicrolearning #stafftraining

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach