Performance Foodservice’s Post

In the world of service, hiccups happen even in the fanciest spots. From luxe hotels to cozy cafes, mistakes are part of the game. But here's the secret sauce: it's all about the 100% principle. When a slip-up occurs, we're committed to going the extra mile until every guest leaves with a smile. Because in the end, it's not just about perfection, it's about the dedication to making things right, every single time. Does this resonate with you? Visit my website for more motivation and inspiration. #ServiceExcellence #CustomerSatisfaction #GoingTheExtraMile

In the world of service, hiccups happen even in the fanciest spots. From luxe hotels to cozy cafes, mistakes are part of the game. But here's the secret sauce: it's all about the 100% principle. When a slip-up occurs, we're committed to going the extra mile until every guest leaves with a smile. Because in the end, it's not just about perfection, it's about the dedication to making things right, every single time. Does this resonate with you? Visit my website for more motivation and inspiration. #ServiceExcellence #CustomerSatisfaction #GoingTheExtraMile

Controversial opinion: External factors, cost of living, weather, you get my gist, aren’t the main reason small restaurants fail. The main reason is the people that run said small restaurants. If you know these factors exist, which I’m sure you do, everyone feels the brunt of the cost of living crisis, then you need to take measures to protect yourself against them. Cutting costs where you can, creating a loyal customer base through reward systems. You could even use umbrellas if there’s an outside seating area so customers can still be seated outside in wet weather. I’ve got loads of resources on my LinkedIn, and there’s even more where that came from if I’m your business coach. #smallbusiness #businesscoach #hospitality #restaurants

What is the task on your list that feels so overwhelming you don't know where to start? For me, this weekend, it was cleaning off my dining table. It felt like it was going to take hours. I had no idea what was even on the table to determine what to do. But when I actually started to do it, it only took me 14 minutes. And, NO, I didn't just move the stuff. It all got put away where it belongs. The ideas floating around in our head can feel just as overwhelming and unsure of where to start. Talking through your ideas can help clear off the table and create a calm, relaxing, focused direction that allows you to take action. With all the events in the first half of January to start your year strong can be inspiring and fill your head with ideas. But now it's time to make it happen and sort out your priorities. DM me if you want to talk about your ideas and have a build your roadmap clarity call.

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach

The Importance of Vibe: How it Impacts Any Age Group Discover why vibe matters to attract people of all ages. From running busy kitchens to managing restaurants, the key is to create a fun atmosphere amidst hard work. Learn how to cultivate a positive vibe and the impact it can have on your business. #VibeMatters #PositiveVibes #AttractAllAges #BusinessSuccess www.culinarymechanic.com

Introducing the unsung hero of happy guests... breakfast. Let me start with: Please don't serve a crap breakfast... even if it is 'free'. It's not just a meal - it's a strategic move for an ROI that works. And when done badly, a bad start to your guests day can seriously impact satisfaction. Instead, see it as a canvas for crafting an experience that transcends into positive guest reviews, repeat business, and glowing recommendations. 🌟✨ Shift your perspective from just serving breakfast to crafting an ROI-driven morning masterpiece. It's no coincidence that online review platforms often highlight the quality of breakfast And watch guests leave with a satisfied stomach and a desire to return and share their delightful experience with the world. ☕🥐 #Hoteltraining #Hotelmicrolearning #stafftraining

👩🍳👨🍳 #TeamBuildingIdea 💡 Are you looking for an engaging and unique way to strengthen your team's bond? Consider a Selfup cooking class! 🍳🥘 Here's why cooking classes are fantastic for team building: 1. Fosters Collaboration: Cooking requires teamwork, communication, and problem-solving, making it perfect for encouraging collaboration in a fun, relaxed setting. 2. Breaks Down Barriers: In the kitchen, hierarchies dissolve. Everyone is on equal footing, sharing tasks and learning together. 3. Boosts Creativity: Cooking encourages creativity and innovation - essential skills in the workplace. 4. Cultural Exchange: Explore different cuisines and learn about new cultures together. It's an excellent opportunity for cultural exchange and understanding. 5. Stress Relief: Cooking is known for its therapeutic qualities, helping team members unwind and connect. 6. Memorable Experience: The shared experience of cooking and enjoying a meal together creates lasting memories. 7. Practical Skills: Participants learn valuable cooking skills they can use at home, adding an extra layer of value to the activity. Whether you're a small startup or a large corporation, a cooking class can spice up your team dynamics and bring a fresh flavor to your work environment. 🌟 https://lnkd.in/ebrhwsWD #TeamBuilding #CookingClass #CorporateWellness #EmployeeEngagement #WorkplaceCulture

How do you spot greed in a business? Yesterday, my family and I ate lunch at an authentic Chinese restaurant. My mum’s favourite in our city. This restaurant opened around 1998, in the city centre, near the old Stow College. Back then, it was roomy, spacious and comfortable to sit in. Nowadays, signs of greed are everywhere. 1. There are two tables by the left of the door, as you walk in. They sit four people. Back in its glory days, there were a row of seats, for customers to sit at, whilst they wait for their table. 2. There is a table that sits four at the fire exit, at the back of the front of house. Another dangerous indicator. If a fire broke out, the fire exit would be blocked. 3. The massive fish tank was removed, during its renovations, during Covid. This allowed more space to have more tables. A sign of greed. Or a sign of maximising space, for more profit??? 🤔🤔🤔 It was the weekend and the second day of Chinese / Lunar New Year, so the restaurant was jam packed with diners. 4. What shocked me was the amount of potential diners stood at the door way. Others who were coming in, were stuck. Diners who wanted to leave, were stuck. This is dangerous because in the event of a fire, there could be diners getting crushed. 5. Another sign of greed was a sign on the door, it indicated that “A surplus charge” would be in place due to the Chinese / Lunar New Year. This happens annually. The boss of this business is very generous in giving, to her customers. She knows how to make her customers feel important. She gave my family’s children red lucky bags or 利是 🧧yesterday. It is a tradition in the Chinese culture, to give children money, in a red envelope called 利是🧧, aka red lucky bag, or red envelope. The boss shows that she cares for her customers, in a personal way. I believe this is what makes her restaurant stand out, from the rest, in Glasgow. However, the signs of greed can put customers off, from visiting regularly. Knowing what I know about the dangers, that lurk in this establishment, I have been staying away from it. Do you recognise the signs of greed in a business, that could put your safety at risk? #greed #runningabusiness #healthandsafety

The holiday season can feel daunting, but as the saying goes “proper planning and preparation prevents poor performance”. Getting your establishment ready for the holiday season can be challenging, so, make sure you give you and your business enough time to prepare itself for the end of one year to enter the next one on a positive! #restaurantbusiness #holidayseason #businessplanning