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SVP of Operations (AI) Worldwide - Remote
https://lnkd.in/ggS5MEQq
About The Role
As SVP Operations (AI), you will be responsible for leading a large client-delivery function within Invisible. Our current operations team has 5,000+ individuals in over 100 geographies around the world. We deliver AI Training, AI Enablement, and Intelligent Operations (“Operations-as-a-service” solutions) to clients across the AI, Marketplaces, Financial Services, Healthcare, and other verticals.
You will lead the continued build-out of the company’s core delivery engine and will be responsible for the design of the team, capacity planning, operations leadership, and the processes to enable continued growth and scale. You will work cross-functionally with our Commercial, Client Service, Marketing, Product, and Technology functions, to set the strategic vision and roadmap to service our clients’ operational needs.
What You’ll Do
Your responsibilities will include:
Team Leadership: Manage a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers.
Strategic Planning: Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs.
Financial Management: Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management.
Design/Implement Blueprints for Scale: Utilizing data and systems to diagnose and adapt to fast-changing business priorities and challenges. Identifying and implementing standardizations.
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Online sales representative, Telemarketer, Cold caller, Appointment setter, Online account representative, *all other sales roles, Customer service and administration (remote and hybrid).
3mo21 otunba aregbesola st, Alapere Ketu, Lagos. 30th of July, 2024. The Head of Human Resources, Dear sir/ ma, APPLICATION TO VOLUNTEER (REMOTE) IN YOUR COMPANY. I am Chinelo .R. Egwunyenga. I live in Lagos, Nigeria. I will like to volunteer as a Virtual assistant or Customer service personnel short term for you so that I can broaden my skills as I have never worked internationally. I have all the tools to work remotely ( A core i5 laptop of 8gb ram and it has a webcam, a USB noise cancellation headset, good environment and stable internet ) and I can communicate in English well (both verbally and orally). I have worked in administration, secretarial, human resources and customer service roles for 4 years. I am a second class upper division holder in cooperative and business management in one of the prestigious western universities in Nigeria. I recently obtained certificates in Alison- Executive assistant skills, Customer service skills and Administrative support skills .I am smart,loyal, hardworking and reliable. I will be glad to hear from you soonest. Yours’ faithfully, CHINELO REJOICE EGWUNYENGA. +2347034495759/ chineloegwunyenga@gmail.com