Last month was my 8-year work anniversary at Avion Agency! 8 years! 🥳
When I started as a 30-year-old intern fresh into a career change, I didn’t think I’d one day be managing director, leading a team of 7 copywriters.
A massive thank you to my current and former colleagues and clients – you’ve taught me so much. You make working at Avion fun and enriching. 🙌 A special thank you to Natalie Khoo. You’ve been, and continue to be, an excellent leader, mentor, and friend. 🤗
Allowing myself a moment of reflection, here are 5 things I’ve learned over the last 8 years that have made me a better leader/manager:
1. When giving constructive feedback to team members, always start by asking questions – not making statements.
For example, instead of saying “you could’ve done better on the project”, you might say, “how do you think you went with the project? Were there any areas you found challenging?” This allows the receiver to reflect on their performance and creates an openness to listen and take on feedback.
2. Never underestimate the power of recognition and acknowledgement, especially in a team-wide forum.
At the end of the day, we’re all trying to do our best, so it’s important to give a deserved shout out for a job well done.
3. If someone stuffs up, speak to them as a human first and a team member second.
Big mistakes don’t usually happen in a vacuum. Often there’s something going on in someone’s personal life that has impacted their work.
4. Support people how they like to be supported, not how you like to be supported.
It’s obvious, but everyone’s different. Some people like to be set up with everything they need, then left alone to work. Others like regular touchpoints to ask questions and validate their ideas and approach. Learning how to help people get the best out of themselves takes time and effort.
5. A lack of accountability is like termites, it slowly eats away at team-wide culture and performance.
Giving someone a ‘free pass’ i.e. letting poor performance go unchallenged, doesn’t help anyone. You miss the opportunity to give someone a chance to learn, know the standards expected, and do better next time. In Kim Scott’s wonderful book, Radical Candor, she calls this ruinous empathy.
Do any of these resonate with your experience?
Feel free to share something you’ve learned that has made you a better leader.
#AvionAgency #Leadership #LeadershipJourney #TeamWork
(My first Avion photo. A wrinkled shirt and jeans, oh boy 🤦♂️ )
Senior Planner at Sentinel Planning
3moCongrats Yujie! So cool :)