Capgemini Customer Experience’s Post

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The advent of generative AI is a breakthrough for #eCommerce, offering unprecedented opportunities. The question arises: How can established companies make this leap? With decades of operations and technologies already in place, the thought of an overhaul might seem daunting. The key? Strategic, incremental integration of AI, ensuring your business evolves without leaving your core operations behind. Let's embrace this journey together, transforming challenges into opportunities. To learn how, download our paper "E-commerce 2.0: Outcome-based personalized shopping with generative AI": https://bit.ly/4bk0kSH #GenAI #ShoppingExperience #CustomerFirst #CustomerExperience Chris Harrison, Naresh Khanduri

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