Capgemini Customer Experience’s Post

The advent of generative AI is a breakthrough for #eCommerce, offering unprecedented opportunities. The question arises: How can established companies make this leap? With decades of operations and technologies already in place, the thought of an overhaul might seem daunting. The key? Strategic, incremental integration of AI, ensuring your business evolves without leaving your core operations behind. Let's embrace this journey together, transforming challenges into opportunities. To learn how, download our paper “E-commerce 2.0: Outcome-based personalized shopping with generative AI“: https://bit.ly/4bk0kSH #GenAI #ShoppingExperience #CustomerFirst #CustomerExperience

The advent of generative AI is a breakthrough for #eCommerce, offering unprecedented opportunities. The question arises: How can established companies make this leap? With decades of operations and technologies already in place, the thought of an overhaul might seem daunting. The key? Strategic, incremental integration of AI, ensuring your business evolves without leaving your core operations behind. Let's embrace this journey together, transforming challenges into opportunities. To learn how, download our paper “E-commerce 2.0: Outcome-based personalized shopping with generative AI“: https://bit.ly/4bk0kSH #GenAI #ShoppingExperience #CustomerFirst #CustomerExperience @Chris Harrison @Naresh Khanduri

The advent of generative AI is a breakthrough for #eCommerce, offering unprecedented opportunities. The question arises: How can established companies make this leap? With decades of operations and technologies already in place, the thought of an overhaul might seem daunting. The key? Strategic, incremental integration of AI, ensuring your business evolves without leaving your core operations behind. Let's embrace this journey together, transforming challenges into opportunities. To learn how, download our paper “E-commerce 2.0: Outcome-based personalized shopping with generative AI“: https://bit.ly/4bk0kSH #GenAI #ShoppingExperience #CustomerFirst #CustomerExperience Chris Harrison Naresh Khanduri

The advent of generative AI is a breakthrough for #eCommerce, offering unprecedented opportunities. The question arises: How can established companies make this leap? With decades of operations and technologies already in place, the thought of an overhaul might seem daunting. The key? Strategic, incremental integration of AI, ensuring your business evolves without leaving your core operations behind. Let's embrace this journey together, transforming challenges into opportunities. To learn how, download our paper “E-commerce 2.0: Outcome-based personalized shopping with generative AI“: https://bit.ly/4bk0kSH #GenAI #ShoppingExperience #CustomerFirst #CustomerExperience Chris Harrison Naresh Khanduri

E-COMMERCE 2.0: OUTCOME-BASED PERSONALIZED SHOPPING WITH GENERATIVE AI. The generative AI in e-commerce market is forecasted to grow to about USD 2.1 billion by 2032 from USD 529.5 million in 2022, with an expected 14.9% compound annual growth rate (CAGR) from 2023 to 2032. Key takeaways: - Replacing traditional search engines: Find out how the rapid advancement of natural language processing and pre-trained #AI models will allow companies to launch intuitive and responsive chat interfaces. - Executing #GenAI use cases today: Explore some of the practical ways leading e-commerce brands are using this technology to personalize the experience, generate dynamic promotions, create content, and improve operational efficiency. - Deciding when to use GenAI: Learn more about the strengths and limitations of GenAI and how to refine solutions to enable a gradual, harmonious transition to new soon-to-be e-commerce standards. - Defining the broader technology ecosystem: Create a tech stack that can amplify the power of GenAI and fill the gap when it falls short. Read more here: https://bit.ly/4bk0kSH #capgemini #getthefutureyouwant

As the #eCommerce landscape rapidly evolves, staying ahead is not just an advantage—it's a necessity. The rise of generative AI poses a critical question: How do we adapt without starting from scratch? In our recent paper, "E-commerce 2.0: Outcome-based personalized shopping with generative AI", we explore how e-commerce organizations can take a phased approach to GenAI implementation. Integrating this technology will enable them to safely discover a multitude of possibilities and harness the power of AI to amplify human potential. Grab your copy now: https://bit.ly/4bk0kSH #GenAI #ShoppingExperience #CustomerFirst #CustomerExperience Chris Harrison Naresh Khanduri

Revolutionizing Retail with Generative AI 🤖 The retail industry is evolving rapidly, and generative AI is at the forefront of this transformation. Check out the insightful blog from Valoriz Digital on how generative AI is revolutionizing the retail landscape. Discover how leading retailers leverage this cutting-edge technology to stay ahead of the curve. 📈 Read more: https://lnkd.in/gSKdpSFk #retailinnovation #generativeai #artificialintelligence #futureofretail #techtrends #valoriz #valorizdigital

Following the Gen AI benchmark on Customer Service & Sales Desk I worked on earlier this year, we now also benchmarked Consumer Goods companies! Get a copy below, finding out which departments are impacted most and which use cases industry leaders are working on

For the first time in my 25+ years of contact center, Five9 has landed it! Any of the contact center veterans I've worked with over the years, you'll remember the many projects we did together where we reviewed contacts (calls, emails, chats), analyzed the data, provided feedback to the business, and watched the customer experience improve, right in front of our eyes. Now, some of these projects never surfaced above the analyze stage - only because this type of process was super manual, and required consistency, and discipline in process. With Five9's Genius AI Suite, it's taking the manual processes with inconsistent application, and supercharging it with the power of Contact Center AI. How I wish I could rewind time and apply this technology to the many projects we worked on. Can you imagine the impact?! If you see this, and you remember any of the projects we worked on together, comment below! I'd love your feedback about how this could have been a game changer for us! #notesproject #ffg #cmm #casenotes #rewriteproject #tigerteam #topicstoguides #kbredesign #five9 #aiincontactcenter #cxai #artificalintelligence #cxplatform #ccaas

From optimizing operations to enhancing customer experiences, Gen AI is disrupting the business world. However, its transformative potential comes with a host of complexities. Swing by our booth to find out how our AI-driven approach, powered by pre-built and proprietary AI/ML models, enables our clients to unlock the full potential of Gen AI while effectively addressing key industry challenges with custom, secure and compliant solutions. Register soon to drive tomorrow's transformation today: https://bit.ly/HK2_L #AI #GenAI #ML Manish Vora | Richard Kabrt | Mike T. | Rohit Gulia | Rashad Miller