Five9

Thrilled to be recognized as a Leader again in the 2024 Gartner Magic Quadrant™ for Contact Center as a Service. Five9 recognized for Ability to Execute and Completeness of Vision. Read the report to learn more: http://spr.ly/6049SOi1S #TheNewCX #CCaaS #MagicQuadrant #Gartner

We're honored to be certified as a Great Place To Work® Philippines. 🌟 At Five9, everyone is passionate about what they do. Collectively, we strive to build strong relationships with customers and colleagues through respect, honesty, and accountability. Learn more about opportunities here: http://spr.ly/6049Sz9VT #GPTWcertified #BestWorkplaces

Just two weeks left until the premier event dedicated to exploring The New CX! We're excited for this opportunity to connect and learn from leading brands that are transforming how they engage with customers. Don't miss it: http://spr.ly/6046SzbjY #TheNewCX #CX #Five9CXSummit

🎉 Exciting News Alert! 🎉 The 2024 Gartner Magic Quadrant™ for Contact Center as a Service has just been released, and we’re thrilled to share Five9 has once again been named a Leader. Stay tuned to get your copy of the full report and explore insights on how to get the most out of the CCaaS market analysis in alignment with your unique business and technology needs. http://spr.ly/6045SKVNF #TheNewCX #CCaaS #MagicQuadrant #Gartner

It is unanimously understood that to magnify customer experience, you need to ensure a great employee experience. However, many call centers overlook the employee experience component and its role in customer experience.   Discover how the power of people, platforms, and partnerships can revolutionize your approach to customer service and drive exceptional results: https://bit.ly/3A3pNSE #CX #CustomerExperience

To deliver The New CX, organizations need the strengths of diverse perspectives to push CX boundaries by engaging winning teams. In this fireside chat, Dr. Jen Welter, the first female NFL coach, a sports psychologist, and a gold medalist, joins Joanna Coles, Chief Creative & Content Officer at The Daily Beast, and our CMO, Niki Hall to discuss the importance of changing the field by building a diverse workforce that will drive your competitive advantage. Mark your calendar! 🗓️ November 13 Register for Five9 CX Summit here: http://spr.ly/6048SG2ws #Five9CXSummit #AI #TheNewCX

Our Five9 Genius AI process creates easy, ready-to-deploy solutions that elevate your CX across every touchpoint from now into the future. 🛠️ Future proof your CX with AI built on Actual Intelligence. Learn more: https://lnkd.in/gUbxfccp #TheNewCX #Five9AI #CX

Calling all CX executives! Does your business struggle with long hold times, slow verification, and limited metrics? You're not alone. Meet others dealing with the same headaches and learn how to combat them at the Five9 CX Summit in November. Register and learn how to: ️⭐️ Improve agent performance ️⭐️ Achieve first call resolution ️⭐️ Meet KPIs Meet us in Barcelona to improve business performance and customer satisfaction through enhanced tools and AI solutions: https://lnkd.in/gdYdgwfu #TheNewCX #Five9CXSummit #CX

It’s the FINAL DAY to submit your entry for the Five9 New Era of CX Awards 2024! 🏆 Don’t miss your chance to be recognized for your CX innovation. Entries close today, October 25. Apply now: https://lnkd.in/gErUG5ez #Five9CXSummit #TheNewCX #CustomerSuccess

Pilot Freight Services knew they needed to automate its contact center and added Intelligent Virtual Agent to provide a smooth path to resolve routine requests. 📦 Learn how Five9 enabled Pilot Freight Services to: ✅ Lower call abandonment rate to ~2% ✅ Fully resolve 45% of calls with Intelligent Virtual Agent ✅ Achieve 44% cost savings in the contact center Read the full case study: http://spr.ly/6042q2CRE #CustomerSuccess #Five9AI #YouSaidIt