CT Gaming’s Post

Join the CX roundtable on 15 October 3pm to explore actionable insights regarding the customer experience of tomorrow with industry experts across finance, tech and manufacturing industry.

Retail shopping has changed, especially in the home goods sector. A recent report shows a 3.25% rise in gross merchandise value for 2023. So, retailers must balance in-store and online shopping to stay ahead. One tip is to embrace omnichannel data strategies with AI to boost ad performance and sales. Consider using AR/VR for immersive experiences, which helps customers visualize products in their spaces. You can also enhance personalization with generative AI to tailor product recommendations. #Omnichannel #Retail #Technology https://lnkd.in/gRbTBrJ7

Retail shopping has changed, especially in the home goods sector. A recent report shows a 3.25% rise in gross merchandise value for 2023. So, retailers must balance in-store and online shopping to stay ahead. One tip is to embrace omnichannel data strategies with AI to boost ad performance and sales. Consider using AR/VR for immersive experiences, which helps customers visualize products in their spaces. You can also enhance personalization with generative AI to tailor product recommendations. #Omnichannel #Retail #Technology https://lnkd.in/dXYG345S

Yoni Sidi, CEO, recently shared his expert insights on creating successful omnichannel experiences in the iGaming industry. 💡 A successful omnichannel strategy integrates user-friendly design, seamless functionality, personalised experiences, robust security, and responsive customer support. These elements are crucial in online and retail settings to attract and retain users. 👨🏻💻 Yoni highlights how much online platforms can learn from the retail sector, especially in creating immersive, personalised user experiences. 💬 "Creating an omnichannel environment is crucial," Yoni explains. He cites consistency, convenience, and continuity as the three pillars of engaging omnichannel experiences. 🏛️ At Wiztech, we leverage data insights and predictive analytics to tailor offers and recommendations that enhance user engagement and retention across all channels. 📊 This strategic use of technology sets us apart and aligns with the evolving expectations of a tech-savvy generation. ⚙️ Our mission is to make things happen for our partners by helping them thrive in a digital-first world while retaining the value of face-to-face interactions. 🌐 🔍 Read the article in full here: 👉 https://lnkd.in/efJq2rY6 #iGaming #OmnichannelExperience #DigitalInnovation #MakingThingsHappen #WiztechGroup

Which CX Journey are you on? Single, Multi, Cross, or Omni? 🤔 🌐 Omnichannel: Seamless, integrated experience across all platforms, delivering consistency and personalization at every touchpoint. #Omnichannel #CustomerExperience #CX #DigitalTransformation 🔀 Cross-Channel: Coordinated experience across multiple channels, but still distinct, requiring effort from customers to maintain continuity. #CrossChannel #CXJourney 🔄 Multichannel: Multiple independent channels with no integration, offering customers different ways to interact, but lacking a unified experience. #Multichannel #CustomerJourney #CX 📱 Single Channel: Interaction confined to one primary channel, with limited flexibility and personalization. #SingleChannel #CXStrategy #CustomerEngagement Where does your strategy fit? 🧐 #CXJourney #CustomerExperience #DigitalMarketing

💡 eCommerce is set for a revolution in 2024! The question is: Are you ready to lead the charge? 🌟 With AI-driven recommendations predicting customer needs and AR-powered shopping creating immersive experiences, the future of retail is nothing short of extraordinary! 💥 But that’s just the beginning! The rise of voice commerce and seamless omnichannel strategies will redefine how consumers interact with brands. 🔗 Stay ahead of the curve, give your customers more, and dominate the digital marketplace with this technology in eCommerce trends. 📈💻 Want to know how? Dive into our blog now: https://lnkd.in/grJAaMEj #eCommerceTech #Innovation #DigitalGrowth

Zoom's New CCaaS Packages: An Inside Look 🔎 Zoom recently released three new packages designed to enhance the customer experience. This insightful discussion with Amy Roberge, Head of Global Contact Center Solution Engineering at Zoom, unpacks the key takeaways: Cost savings: Discover how these packages can streamline your operations and reduce expenses. Evolving landscape: Learn what these offerings reveal about the changing contact center landscape. Omnichannel support: Explore how Zoom empowers seamless transitions from multichannel to omnichannel experiences. Kiosk innovation: See how the Zoom Contact Center Kiosk expands your engagement channels. Learn more ➡️ https://lnkd.in/e-pPWztf #CX #Omnichannel #Zoom

Fragmented omnichannel experiences frustrate customers and erode loyalty. Next-gen AI chatbots can bridge the gap, offering: ✅ Seamless Support: Consistent brand experience across all channels. ✅ 24/7 Availability: Exceed expectations with instant, anytime support. ✅ Data-Driven Decisions: Gain valuable insights to enhance the customer experience further. CXOs, invest in omnichannel AI. It's not just technology, it's a strategic move to unify your customer journey and drive growth. #CustomerExperience #Omnichannel #AIchatbots #CustomerSupport #CXJourney #CXOs #DynaptMAX #India

#DIDYOUKNOW? Digital signage is another area of your #Retail strategy you can enhance with AI. 🪧 Merging in-store experiences with cloud-based tech, digital signage can help you offer more personalized experiences to your customers. 🙌 For example, you can reflect current inventory, advertise events relevant to the location, and connect with smartphones to deliver additional interactive content. 📱 👉 Combine this with AI-first #eCommerce search that can offer hyper-personalized results, and your business can improve shopping experiences at the individual level and across the omnichannel. Learn more about leveraging #AI for digital signage in Retail Customer Experience: https://hubs.la/Q02xpjmr0 #eCommerceAI #Omnichannel #OmnichannelRetail #eCommercePersonalization

🎉 We're thrilled to announce that our CSO, Dr. Ganesh Sethi, recently attended the incredible CX Fusion Summit on August 9th, packed with valuable insights on the future of customer experience!   Here are some key takeaways and a glimpse of the summit: 1. Gen AI is becoming a must-have for CXOs to stay ahead. 2. Collaboration between CMOs and CXOs is driving enhanced customer experiences. 3. An exciting panel discussion on how CXOs are innovating omnichannel strategies for 2024. 4. The future is all about delivering a more delightful & personalized customer experience. We also celebrated the best in the industry with a fantastic award ceremony! 🏆   #CustomerExperience #GenAI #CXO #Innovation #Omnichannel #Personalization #Awards #UpsideLMS #1skillingplatform