Catherine Maley MBA’s Post

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When you're hiring a receptionist for your practice, here's what to look for: Someone who answers the phone cheerfully and professionally books appointments—don't worry, they’ll have scripts and training for that. They should greet every patient with a warm welcome, schedule appointments, and send reminders to keep your calendar full. Keeping the reception area tidy and assisting the team when needed is also key. Look for someone who's quick on their feet, tech-savvy, a fast learner, and responsible. This role is essential for the smooth flow and growth of your practice!

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