Cerbios-Pharma SA’s Post

Today's customers demand exceptional after-sales support. Long wait times, repetitive inquiries, and a lack of proactive assistance erode customer satisfaction and loyalty. Rezo.ai can help you bridge the gap and elevate your after-sales experience. 𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝗥𝗲𝘇𝗼 𝗔𝗜 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝘀 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺: ✅ 𝟮𝟰/𝟳 𝗔𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Our solution handles routine inquiries, freeing agents for complex issues. ✅ 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗔𝗴𝗲𝗻𝘁𝘀: Smart Search and a continuously optimized Knowledge Base accelerate resolutions and boost satisfaction. ✅ 𝗣𝗿𝗲𝗱𝗶𝗰𝘁 & 𝗣𝗿𝗲𝘃𝗲𝗻𝘁: Anticipate customer needs and proactively address them. 𝗧𝗵𝗲 𝗥𝗲𝘀𝘂𝗹𝘁? ☑️ 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Reduced wait times & faster resolutions. ☑️ 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗔𝗴𝗲𝗻𝘁 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: Agents are empowered to focus on complex issues. ☑️ 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗼𝘀𝘁𝘀: By automating routine tasks and addressing issues proactively. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝗮𝗳𝘁𝗲𝗿-𝘀𝗮𝗹𝗲𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲? Book a 𝗙𝗥𝗘𝗘 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗖𝗮𝗹𝗹 with our AI expert Today! (🔗Link in the first comment) Manish Gupta | Rashi Gupta (Ph.D) | Harsh Patni #AfterSalesSupport #CustomerService #RezoAI

🌟 Experience the Centuric Difference in Customer Support! 🌟 At Centuric, we believe that exceptional customer support is the backbone of a successful IT/MSP partnership. Here’s what sets us apart: 📞 Real Person, Real Answers: When you call us during business hours, a real person answers the phone, ready to assist you immediately. No automated systems, just genuine human interaction. 🔄 Proactive Ticket Management: Our clients never have to follow up on their tickets. We keep you informed every step of the way, ensuring your issues are resolved promptly and efficiently. 👥 Expert and Tenured Staff: Our team is comprised of highly experienced professionals who have been with us for years. Their expertise ensures you receive top-notch support every time. 🎯 Customer-Centric Approach: Customer experience is our fundamental priority. Every action we take is viewed through the prism of providing the best possible service to our clients. Choose Centuric for support that truly cares about your success! 🌐 #Centuric #CustomerSupport #ITServices #ClientFirst #TechSupport

At Avyaan Management Pvt. Ltd., we understand the power of positive customer interactions and are dedicated to delivering an experience that delights. Our passionate BPO team is comprised of highly skilled and experienced professionals who are trained to go the extra mile for your clients. Whether it's handling complex inquiries, resolving intricate issues, or simply providing friendly and informative assistance, our team is equipped to ensure every interaction is positive and productive. Here's what sets Avyaan Management apart: Personalized approach: We understand that every client is unique, and our team tailors their approach to meet each customer's specific needs. In-depth knowledge: Our representatives are well-versed in your industry and your products or services, enabling them to provide accurate and efficient support. Multilingual capabilities: We cater to a global audience, offering multilingual support to ensure seamless communication with all your clients. Omnichannel experience: We provide consistent and high-quality support across all channels, including phone, email, chat, and social media. By partnering with Avyaan Management, you can expect to see: Increased customer satisfaction: Our focus on building positive relationships leads to happier and more loyal customers. Improved brand reputation: Exceptional customer support fosters brand trust and advocacy. Enhanced operational efficiency: Our team frees up your internal resources to focus on core business functions. Measurable results: We provide comprehensive reporting that tracks key metrics and demonstrates the impact of our services. Ready to take your customer support to the next level? Contact Avyaan Management today and let us show you how our team can help you build stronger customer relationships and achieve your business goals. #CustomerSupport #ClientSatisfaction #BPOOutsourcing #Loyalty #BrandAdvocacy #OmnichannelExperience #Efficiency #Results #AvyaanManagement

At RABYIT, we understand your ambition to deliver exceptional customer service that drives business growth. It's a noble pursuit, but one that often comes at a heavy cost – the physical and mental strain of constantly juggling customer demands. Imagine a world where your frontline team is empowered to handle even the most challenging inquiries with ease, leaving them energized and eager to continue providing top-notch support. That's the reality we aim to create for you. Our comprehensive contact center solutions are designed to be the salve for your customer service woes. First, we'll assess your current setup to uncover hidden inefficiencies. Then, we'll tailor a bespoke solution that seamlessly integrates with your existing systems, elevating your customer support game to unprecedented levels. Whether your business is in e-commerce, healthcare, finance, or corporate services, RABYIT has the expertise to transform your customer interactions. Imagine the relief of seeing your response times plummet, your first-call resolution rates skyrocket, and your customers raving about their experiences. The path to enhanced efficiency and unparalleled customer satisfaction is within your reach. All you have to do is seize the opportunity. Liberate your team from the burdens of inefficient customer interactions and watch your business soar to new heights. Don't let the physical and mental strain of subpar customer service hold you back any longer. Partner with RABYIT and unlock the true potential of your customer service prowess. #contactcentres #customerlove #customersatisfaction #customerservice #CallCenterAgent #ontariobusiness #rabyit #work #helpdesk #bpo #bhfyp

🚀 “𝗢𝗻𝗲-𝗦𝗶𝘇𝗲-𝗦𝗲𝗿𝘃𝗶𝗰𝗲-𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁𝘀-𝗙𝗶𝘁𝘀-𝗔𝗹𝗹” & “𝗣𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗲𝗱 𝗧𝗶𝗲𝗿𝘀 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁𝘀” 𝗔𝗿𝗲 𝗙𝗮𝗹𝗹𝗶𝗻𝗴 𝗦𝗵𝗼𝗿𝘁! In today's competitive landscape, IVD & MedTech businesses are striving to enhance customer satisfaction while maximizing service revenue. A "one-size-fits-all" and “predefined tiers” approach to service contracts is no longer effective. While predefined tiers provide some choice, they often fall short of meeting the diverse and specific needs of every customer. 🤝 𝗪𝗵𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝘁𝘁𝗲𝗿𝘀 - Tailored Solutions = Increased Satisfaction: Customers appreciate service contracts that address their unique needs and preferences. - Enhanced Attachment Rates: Personalized options are more appealing, increasing the likelihood of purchase. 🏆 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 - Stronger Customer Relationships: Personalized contracts show customers you value their unique needs. - Competitive Edge: Stand out from competitors by offering flexible, customizable options. - Increased Revenue: Higher attachment rates mean more consistent and higher revenue streams. - Customer Retention: Happy customers are loyal customers who renew their contracts. 📈 𝗦𝘁𝗮𝘆 𝗔𝗵𝗲𝗮𝗱 𝗼𝗳 𝘁𝗵𝗲 𝗖𝘂𝗿𝘃𝗲 The future of service contracts lies in adaptability. Providing choices and customization options is not just a trend; it's a strategic approach that can lead to higher attachment rates and increased customer loyalty. The time to innovate is NOW 😉! Join the conversation and share your thoughts!👇 #ServiceContracts #CustomerSatisfaction #AttachmentRates #IVD #MedTech #BusinessGrowth #Innovation #Customization 🖼️ JCorbettcartoon

New Era wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. Sometimes, it can help to get inspiration from what others have found to be true. That’s why we’ve asked customer service experts to share their best motivational customer service. “Quality in a service or product is not what you put into it. It is what the customer gets out of it. #customersatisfaction #customerfeedback #customerservice #newera #nowhiring #customerservice #customer

Listening to customer feedback and promptly responding to it is vital. An integrated business application that is connected to all operations can facilitate effective customer communication and timely resolution of their inquiries. Develop your waith.io platform and explore its benefits! #waith #waithio #waithapp #waithlogo #superwaith #waithcrm #ManageTrackRecord #automationsolutions #businessautomation #businessmanagement #customerfeedback #happycustomers #customerexperience

"Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction." #ContinuingEducation #ElevanceHealth #Percipio #CustomerService

𝗛𝗼𝘄 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗖𝗮𝗻 𝗕𝗼𝗼𝘀𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 ? Client Service Managers (CSMs) are the key to ensuring customer satisfaction and loyalty. They are responsible for overseeing the customer service operations of a company and providing the best possible service and support to customers. Benefits of having a CSM on your team and how they can help you grow your business and reduce churn. 𝗪𝗵𝗮𝘁 𝗗𝗼𝗲𝘀 𝗮 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗗𝗼? A CSM’s main goal is to make sure that customers receive the best service and support. This translates to happy, paying customers who help grow your company. Some of the tasks that a 𝗖𝗦𝗠 performs are: *Enabling the service team to provide an excellent, customer-centric experience by holding the team accountable and removing roadblocks. *Having a deep understanding of the company’s products and services and being able to answer customer queries and resolve issues. *Managing escalated cases and ensuring customer satisfaction and retention. *Monitoring the team’s performance and reporting on critical metrics such as customer satisfaction, response time, resolution rate, etc. *Iterating ways to improve performance, efficiency, and efficacy based on customer feedback and data analysis. *Providing insights from customer data to marketing and sales teams. This information can help identify customer needs, preferences, pain points, and opportunities for upselling and cross-selling. #clientservice #clientrelationships #growthanddevelopment #navitas Hardev Singh Bharat Mital Michael Bavaro Abhishek Burman (AB) Meghal Shah Piyush Chakaraborty Vansh Bharwani Navitas Partners, LLC

Struggling with personalized customer service and efficient sales generation? Meet the dream team that solves both!  🤖 🦾 🌟 Our Concierge + Sales GenAI agents work seamlessly together to provide personalized, efficient, and exceptional service. Scroll through to learn more about how this dynamic duo can transform your business! 💼💬🚀 #DreamTeam #Concierge #SalesGenAI #CustomerService #Innovation.