Chad Finkelstein’s Post

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Partner at Dale & Lessmann LLP

It is in test kitchens like these where #franchise system changes are born. Not every one of them is a success or a stroke of genius. Legally, they don’t need to be. The important (legal) takeaway is that franchisors at least attempting to innovate is a positive feature compared to those who don’t. Much of what follows is an exercise in communications to get franchisees on board, excited, accepting of any increased cost, understanding of the business and marketing rationale, and with plenty of notice and consultation. Sure, every franchise agreement states that franchisees are required to implement all system changes. But nobody wants to use that as their only lever. Effective communication will be the difference maker in franchisee uptake and adoption.

Inside the A&W test kitchen, a battlefield in the fast food wars | CBC News

Inside the A&W test kitchen, a battlefield in the fast food wars | CBC News

cbc.ca

Michael (Mike) Webster PhD

Franchise Growth Strategist | Co-Producer of Franchise Chat & Franchise Connect | Empowering Brands on LinkedIn

6mo

You ever write a notice letter because a franchisee current on royalties wasn't "implement all system changes in the ops manual"?

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