Chris Harland BSc MBA’s Post

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Investor, Director & Industrial Project Management

I just completed an EV journey to John O’Groats, chasing my wife completing her Lands End to JoG in four instalments, over four years. Let’s look at the progress and continuing problems… 1) I got there. Even in wild locations north of Inverness chargers are now available. 2) I could plan ahead with apps like Zapmap or network maps via other apps. It becomes routine and manageable. I have confidence it will work. 3) Being able to use RFID is great. Plug, tap and charge. 4) I don’t understand why a local charging network and modern recently installed network took large minimum charge payments to cover payment and then don’t give the money back immediately. I compare with fuel stations and would like to pay for what I consume and no more. Multiple attempts meant mutiple minimum charges, which prompted me to think the charging system was lacking payment intelligence and made me want to use another network (if I could find one). 5) Road layout and signage is utterly confusing at many locations. There is no pricing advertised. It’s like someone forgot to delete anything and just stuck the extra route to chargers wherever it had to go. And once it’s done, even if it’s a shocking layout, it never seems to get improved. 6) Some of the chargers are in totally inappropriate locations. Far away from facilities, by the bins, through the no entry sign to access the southbound from the northbound. It needs fixing and legitimising, instead of being left as ´the best we could do at the time’. 7) Britains love to queue. You make us very uncomfortable when we have to run around saying ´excuse me I am next’, whilst hoping a confrontation can be avoided with the next stressed person waiting dispersed and hidden car park spaces. I’ve also believed I was next when in fact I wasn’t. Quite simply, at a busy location, there should be a queue lane as any other drive through. Despite the above issues we do see some great, spacious, comfortable and caring environments. I’d like to praise Gloucester Services new installations, where they think about people (and animals) as a core to their service offer. Everything clean, tidy and well laid out. Here I can imagine many happy customers and sustainable use of their facilities for years to come.

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