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It’s the last Friday of the year - perfect time for a year in review. 1. This was my first real year working full time in IT. The job titles I’ve held this year are: - Tech Support Analyst - System Support Analyst - Workstation Support Analyst ***I guess I’m good at analyzing things lol. 2. I worked my first contracting role and it was inside of a large company. Here I learned valuable information on systems I hadn’t previously used that I will use to help me get the next role on my journey - Systems Admin. Though the experience wasn’t all I hoped it would be, I am still grateful for the opportunity I had to learn new skills. 3. I networked! This was a big goal for me this year and though it may seem like I didn’t make many new connections, I definitely engaged in more professional conversations than I previously would have so it was a plus for me. 2023 was decent, but here’s to an even better 2024! #yearinreview #firstyear #entryleveltech #systemadministrator

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

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Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

In the world of recruitment, finding the perfect candidate can often feel like searching for a needle in a haystack. But what happens when you're faced with the opposite challenge and have too many qualified candidates for a particular role? Our latest video discusses the process of narrowing down candidates when looking for a Senior Help Desk Technician. Check it out here: https://lnkd.in/eepbtaEH

When to Transition from First IT Job for Career Growth?   #ITcareer #CareerDevelopment #ITjob #TechIndustry #CareerGoals Hey techies! 🖥️💼 Let's talk about when is the best time to leave your first IT job. 🤔 Here's a scenario for you - imagine you're in your first IT role, handling a mix of Helpdesk and Junior Sys Admin tasks for 8 months now. You've got certifications under your belt and ambitious career goals in mind. But when should you make that mo... Source: https://lnkd.in/gSdhiY43 #mymetric360

📈 The Growth Path for Help Desk Technicians Starting on the Help Desk can lead to so many exciting opportunities in IT. From systems administration to cybersecurity and beyond, the foundational skills we gain in troubleshooting, communication, and customer service can set the stage for future career growth. What’s your next step in your IT career? #CareerGrowth #ITSupport #HelpDeskPathways #TechCareers

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