ICYMI: [Fulltime] Portfolio Manager at grainger plc: Role Overview
Support in managing a mixed tenure Estate, in accordance with the company’s management strategy, policies and procedures, legal and budgetary requirements.
Provide a professional and proactive external point of contact for all tenants, general public, professionals, contractors and other departments within Grainger plc
Skills & Experience Required:
* Management of allocated portfolio
* Carry out visits of Grainger homes to ensure maintained to an excellent standard
* Manage face to face interactions with customers delivering an elevated level of customer service
* Interim, Pre-Vacant and Pre-Move in inspections
* Support the Lettings team with Viewings as and when required
* Manage all of the budgets at property, building and portfolio level.
* Propose ideas and solutions for improving customer experience
* Effectively manage contractors and the instruction of works
* Manage and control the Revenue expenditure budget.
* Attend and have active involvement in site and building major works projects
Responsibilities will include, but are not limited to:
* Proven previous experience working in residential property management delivering exceptional customer service is essential
* Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
* Relevant professional qualification/membership of recognised professional body would be beneficial
* Knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is beneficial.
* Good technical knowledge on repair/refurbishment of residential property.
* Commercial acumen and communication skills, both orally and with written reports.
* Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management.
* Able produce accurate and concise reports and recommendations.
* Able manage and prioritise own workload
About Grainger
* These are exciting times for Grainger plc, an award-winning FTSE250 property company. As the UK’s largest listed residential landlord, we are leading the way in the UK private rented sector and build-to-rent sector. Over the next five years our business will double in size, from a £3.2bn portfolio of c.9,650 rental homes in operation today, we are adding c.6,800 homes through our £1.8bn development pipeline.
* We operate in one of the most exciting property sectors in the UK, the fast-growing modern rental housing market (referred to as the Build to Rent sector). With over 4.5m households renting mostly from individual buy-to-let landlords, the rental market is forecast to grow by 1.8m, nearly 25% by 2025, and our plans put us front and centre of this growth market.
* We are changing the way the UK rents by creating high quality…