Constellation’s Post

How digital experiences reflect on your business priorities. I moved a few months ago and needed proof of my new residence. My energy bill was digital and I needed a paper copy. 〰️ There was no option for paper billing on their website 〰️ I had to phone them to switch to a paper bill 〰️ Now I’ll have to phone them to switch back This tells me that paper billing is not a high business priority for my energy provider. It’s probably somewhere later on their roadmap. I’m ok with that. #sustainabledesign #productroadmap #digitalexperience #No4thFloor

This is how a super-powerful-first-class software architecture works! :)

In our recent collaboration with David Energy, we embarked on a journey to develop a personalized platform for David Energy’s target users. Our objective was not just to revamp their digital presence, but to create a platform that understands user needs and positions David Energy as the energy expert. This project is a showcase of our commitment to delivering custom solutions that truly resonate with end-users and drive business growth. This project challenged us to learn about an industry we didn’t know much about (energy), and showed the value of collaboration and user research to design a solution for a niche user group. Next steps, track usage and understand where there is room to improve. Ready to enhance your digital platform? Check our case studies 👉 https://lnkd.in/e-_xd-Un. Let’s connect and discuss how we can tailor a solution for you! #userengagement #businessdevelopment #thedesignproject #productdesign #uxdesign #uidesign

The accelerating growth of distributed energy resource (DER) adoption is both exciting, but also creating new challenges for the electric grid. Time-Varying Rates (TVRs) have proven themselves as a cost-effective tool for utilities to unlock demand flexibility at scale to meet decarbonization goals--all while mobilizing customers in the clean energy transition. Utilities have a massive opportunity to improve and bundle their rates and customer experience strategies to build customer rates literacy, increase TVR enrollment, enable customer bill savings, and deepen load shift for reliable load flexibility. #distributedenergyresources #timevaryingrates #electricutilities #utilityindustry #customerengagement #customerexperience #knowledgesharing

🌍 Are you part of a company, organization, or community involved in the net-zero energy transition? 🌍 We want to hear from you! The Andlinger Center for Energy and the Environment at Princeton University invites you to join the 2024 Princeton Net-Zero Stakeholder Survey. We want to hear your experiences and judgments about the clean energy transition! The survey can be found here: https://lnkd.in/grr4TXj3 We are interested in hearing from a diverse set of stakeholders involved in, working on, or impacted by clean energy projects anywhere in the world. The survey asks about experience (broadly defined) with clean energy projects—the good and the bad. We want to hear from stakeholders with various levels of seniority because all views are important in this effort. Your input will help us monitor the implementation of key strategies crucial for achieving the monumental goal of net-zero emissions by 2050. The survey takes about 10 minutes. Please share the survey and related materials with your colleagues and peers who may want to contribute to this vital research effort. Your voice matters! #GreenEnergy #NetZero #AndlingerCenter #Princeton

🎉 This is the New Year’s resolution you should be striving for (No, it’s not trying to get in shape) In 2024, let’s shift our focus to resolutions that make a difference. 1. Elevate your customer experience! Switching to a user-friendly self-service option that empowers your customers. 💻 2. Let’s Limit wasted energy! Ensuring your utility has the technology and resources it needs to reduce energy waste. Let’s create a better environment for all. Make 2024 your utility’s best year ever! Explore VertexOne’s solutions: https://bit.ly/3SXNxP7

How can your customers help you achieve Net Zero? Watch the webinar 'Re-imagining customer communications: delivering effective customer journeys in energy and water' exclusively on-demand now to find out and much more >> https://bit.ly/4bAApa7 Hear from Louise Walsh, Utilita Energy; Shaunna Berendsen, Anglian Water Services; Jason Joyce, E.ON UK, and Nick Emanuel, Quadient as they discuss: - How to manage the pressures of the Net Zero transition alongside rising prices - The role of the customer and how energy and water companies can engage them - The strategy and technology tools to build an effective communications strategy Don't miss out, watch it here now >> https://bit.ly/4bAApa7 #utilities #energy #water #webinar #customer #CX #netzero #renewable

Transform utilities with #customerexperience. Learn how to boost revenue and resilience in a low-choice market. Dive into the Forrester report now.

Transform utilities with #customerexperience. Learn how to boost revenue and resilience in a low-choice market. Dive into the Forrester report now.

Transform utilities with #customerexperience. Learn how to boost revenue and resilience in a low-choice market. Dive into the Forrester report now.