My 2024 market visits start with London. Got intrigued upon arrival in Selfridges. One salesman said: I really want to see these earrings on you, whereas another surprised me by: can't wait to see you again. Is that the way people get their sales target done in London😂?
Jokes setting apart, we all want our frontline team to be emotionally connected to clients, but you'll find it easier in countries like Australia where people are talkative and relaxed than those like Korea where clients tend to be reserved and straight to the point. (I'm deliberately avoiding comments on European markets since you are all experts). In a world where multinational companies are sometimes an institution as powerful as a country, between local mores and a company culture, which one has more impact on the selling ceremony or client relationship? What we can expect to standarize worldwidely and what to personalize locally? Well, hope I won't dream about these questions tonight.
Good night.
Merchandiser | Buyer | Omni-Channel | Data Analytic | Strategic Product Development | Inventory Optimization | SEO
2moHello, just applied. Really looking forward to working in my favorite company👏