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Does your return process feel like a bottleneck in your customer service? Historically, the return process has been a source of friction for many customers. Whether it's due to receiving defective items, mismanaged orders, or a simple change of heart, customers often find returns to be cumbersome. Traditionally, this involved a somewhat tedious process: initiate a return, wait for the pick-up, and then hope the warehouse processes the refund promptly. But in our rapidly-evolving retail landscape, there's a more efficient way. Enter the Buy Online Return In Store (BORIS) approach. This strategy transforms the return process into a seamless experience, inviting customers to drop their online purchases off at physical store locations. Not only does BORIS accelerate transaction speeds, but it also provides golden opportunities for cross-selling and up-selling—optimizing operational efficiency. With tools like HotWax Commerce OMS, the in-store return process undergoes further simplification. Retailers can automatically manage returns flows, from return initiation to return type specification and post-verification handling. There's also the choice: restock immediately for online sales or simply process the return without a restock. In essence, BORIS empowers retailers to streamline returns, elevate customer convenience, and unlock new sales avenues. So, with the future of returns evolving, have you integrated BORIS into your store operations? Check out our new Buy Online Return In-Store solution page to learn more about how you can offer your customers a seamless returns experience! Link to access: https://hubs.la/Q02dnmlm0 #ShoppingandtheRetailIndustry #BORIS #OmniChannelRetail #Retailers

Does your return process feel like a bottleneck in your customer service? Historically, the return process has been a source of friction for many customers. Whether it's due to receiving defective items, mismanaged orders, or a simple change of heart, customers often find returns to be cumbersome. Traditionally, this involved a somewhat tedious process: initiate a return, wait for the pick-up, and then hope the warehouse processes the refund promptly. But in our rapidly-evolving retail landscape, there's a more efficient way. Enter the Buy Online Return In Store (BORIS) approach. This strategy transforms the return process into a seamless experience, inviting customers to drop their online purchases off at physical store locations. Not only does BORIS accelerate transaction speeds, but it also provides golden opportunities for cross-selling and up-selling—optimizing operational efficiency. With tools like HotWax Commerce OMS, the in-store return process undergoes further simplification. Retailers can automatically manage returns flows, from return initiation to return type specification and post-verification handling. There's also the choice: restock immediately for online sales or simply process the return without a restock. In essence, BORIS empowers retailers to streamline returns, elevate customer convenience, and unlock new sales avenues. So, with the future of returns evolving, have you integrated BORIS into your store operations? Check out our new Buy Online Return In-Store solution page to learn more about how you can offer your customers seamless returns experience! https://hubs.la/Q0264y1B0 #BORIS #Ecommerce #Retail #FashionRetail

Recent research from DHL Supply Chain reveals that a significant number of businesses, approximately 40%, are expressing concerns regarding their return strategies in the retail industry. This highlights the challenges faced by retailers in managing returns effectively in the era of e-commerce. The implications of handling returns well extend beyond customer satisfaction and loyalty to also impact a brand's reputation. For more information, refer to this article: [https://okt.to/JtSU9c. #ecommerce #returns #RetailChallenges #customerloyalty #BrandReputation.

A short, but impactful article on consumer expectations on deliveries and how it can impact your revenue Big changes in the #fulfillment landscape are pressuring sellers to become more agile and responsive. Over 90% of consumers expect their online orders within a week and almost 40% will completely abandon their order if the quoted delivery time exceeds that. 📦 There's no doubt: the stakes are high for merchants and suppliers. @Iron Mountain talks about more ways the nature of fulfillment is changing: http://spr.ly/6049PWwkZ #ecommerce #supplychainlogistics

eCommerce Returns is a monumental problem.  According to the National Retail Federation, $247 billion worth of online purchased merchandise was returned in 2023. That’s a return rate of almost 18%. Today, online retailers can easily and cost-effectively ship, track, and deliver their products to customers. However, it’s infinitely more complex to reverse the logistics to support Returns. Most products will lose as much as 20% to 30% of their value after they have been returned. Some may no longer have any value, depending on their price point and the reason for the return. Driving efficiency in the returns process is essential. Investing in technology like AI-guided workflows can intelligently route different products with different return reasons, to specific locations. This accelerates the process and reduces handling. This technology helps monitor and mitigate the potential for fraud while ensuring that the returned products reach their destinations whether it be a fulfillment center or a refurbishment center.   #returns #ecommercereturns #returnsautomation #aiworkflows #postsale #customerexperience

Ecommerce fulfilment partners should help retail businesses thrive in a demanding market. To be a great fulfilment partner, you must meet your client's expectations when it comes to keeping their customers happy. To help, we’ve put together five ways you can ensure you’re a great partner to your clients. Read more: https://ow.ly/s1YW50Q2Wbi #orderfulfilment #ecommerce #BlackFriday

Warehouses serve as the epicenter of the entire ecommerce fulfilment process. They enable the safe storage, efficient organization, and fast distribution of items purchased by online shoppers. 🚚💨🏢 Trustworthy fulfilment service providers understand that each online retail operation has its own needs based on a variety of product variables, including: 💻 Category 📏 Size 💰 Value 🎁 Packaging needs Discover what features make a warehouse truly exceptional, delivering reliability, scalability, and security for online retail businesses of all types 👇 #Salasa #ecommercepartners #fulfillmenttips #customersatisfaction #businesssuccess #efficiencyiskey #retaillogistics #shippinganddelivery #fulfillmentpartner #onlineretail #maximizingsuccess

Returns are often seen as a pain point for retailers, but what if we saw them as a chance for growth and customer satisfaction? In today's market, having a smooth returns process isn't just a bonus—it's essential. Online retailers can make returns work in their favor by focusing on customer return policies and utilizing reverse logistics. Effectively managing returned products is crucial for reducing costs and maximizing value. Implement reverse logistics systems to handle returns promptly, restock inventory efficiently, and identify opportunities for refurbishment or resale. By optimizing your reverse supply chain, you'll minimize waste, enhance inventory accuracy, and discover new revenue streams. By viewing returns as a chance for innovation and engaging with customers, online retailers can set themselves apart in a market, build customer loyalty, and open up new pathways for expansion. Let's rethink returns as an advantage rather than a setback and enhance the e-commerce experience. Want to explore this further? Check out this Forbes article: 5 Things To Know About E-Commerce Returns Management In 2024. https://lnkd.in/gAwgCy5g #EcommerceReturns #CustomerExperience #InnovationInRetail

5 Ways E-commerce brands ROUTINELY leave money on the table: 1. Poor User Experience: A complicated checkout process, slow loading times, and a non-intuitive interface can lead to cart abandonment and lost sales. 2. Inadequate Customer Service: Failure to promptly address customer inquiries and complaints can result in negative reviews and decreased customer loyalty. 3. Ineffective Inventory Management: Overstocking can lead to increased holding costs, while understocking may result in stockouts and lost revenue. Both scenarios can significantly affect profitability. 4. No subscription model: This means no recurring revenue. The first purchase is likely very costly. For profit, SMBs must have a subscription model that retains the customer. Lifetime value of each customer is vital to pay attention to.   5. No Rewards/Loyalty points: Retention is critical. Customers want to be rewarded and use their points in your store. This is critical for profitable e-commerce.  All of the above is part of StoreConnect’s “Customer Commerce” solution. Reach out to us today for a demonstration.

The first step towards reducing e-commerce returns is ensuring customers are happy with their purchases. But, returns happen. So why should retailers invest in their returns process? Read more... #ecommerce #returns #retail #holidayshopping #shipping #customerexperience https://lnkd.in/eJEu-u6Y