CrockettXM’s Post

The Journey Mapping series continues! Check out the latest article, examining the journey mapping tools landscape, and how you can capture your journeys to drive alignment and action! #CX #CustomerJourneys #JourneyMapping

Customer lifecycle strategy isn't about flowcharts. It's about being there for your customers every step of the way. 🤝 Five key moves: 1. Map the journey (know your path) 2. Craft stage-specific strategies (tailor your approach) 3. Personalize with data (use insights wisely) 4. Smooth out the path (remove barriers) 5. Learn and adapt (evolve continuously) It's easy to get lost in complex systems and buzzwords. But at its core, this is about real people with real needs. The goal? Creating experiences that resonate and evolve alongside your customers. If you're diving into this, lead with empathy. Solve genuine problems. And never stop listening and adapting. Read our full blog here: https://buff.ly/3MSR9Oy #CustomerJourney #BusinessGrowth

"Customer-centricity" is increasingly popular but many organizations struggle to implement it successfully. If you solely rely on your own expertise, or gather data but lack strategy, you won't achieve true customer-centric products and services. This is where validation strategy comes into play: an iterative and pragmatic approach to customer-centricity, saving you time and money during the design process, and resulting in a more comprehensive understanding of your customer. 📖 Learn more on how it can improve your decision-making process in our latest blog post: https://lnkd.in/eQ2FqQQF 🖊 By service designer and user research expert Charlotte Dieltjens.

Exceptional customer experience and workforce productivity are the two most powerful levers a business can pull. A GenAI-powered knowledge base allows you to do both—efficiently Here’s why: 🔸 Advanced query understanding: Accurately interprets user intent for precise answers. 🔸 Optimized search results: Delivers relevant, high-quality results instantly. 🔸 Automated content generation: Summarizes and generates knowledge to keep information fresh. 🔸 Personalization: Tailors responses to each user, boosting engagement and satisfaction. Smarter support starts with a knowledge base that gets it. Deliver it with DevRev: https://dvrv.ai/3ZXrEDk #DevRev #KnowledgeBase

Spreading Efficiency: Introducing Spread to Column in Forms and Surveys In the world of business, efficiency is key. Today, I’m thrilled to share an update that will streamline the way you collect and analyze information from your forms and surveys. The new "Spread to Column" feature is a game-changer that simplifies the data entry process and, ultimately, saves you precious time. What exactly does this feature do? "Spread to Column" allows each option in a checkbox or multi-select dropdown to be spread across multiple columns in a Google Sheet when the form is submitted. This means you can view responses at a glance without the need for manual data separation—a task that can be both time-consuming and prone to errors. How does this benefit your business? Well, whether you’re gathering customer feedback, employee insights, or market research, you need to access and understand your data quickly and accurately. With each checkbox or multi-select response split into its own column, sorting and analyzing responses become smoother and faster. This allows you to make informed decisions and adjust your strategies with agility. For example, if you're conducting a survey on service satisfaction, each aspect of the service that customers can rate will now be neatly available in separate columns upon export. That means no more sifting through long text strings to understand what your customers value the most. This efficiency boost embodies what we're all about: empowering you to focus on what really matters—growing your business and providing exceptional service. Let's not stop here; imagine what automating other aspects of your business could do for you. Our coaching and consulting are designed to help you leverage automation to its fullest potential. I invite you to explore how we can revolutionize the way you operate. #BusinessEfficiency #DataAnalysis #Automation #BusinessGrowth #Innovation #BusinessStrategy #CustomerFeedback #MarketResearch #ServiceSatisfaction #TimeManagement #BusinessConsulting #ProductivityBoost #SurveyData #highlevel #gohighlevel https://lnkd.in/gqjWxn7H

REMEMBER THE DAYS OF SPREADSHEETS AND ENDLESS CALCULATIONS? 📊 This sales report dashboard is here to transform your data into actionable insights. I focused on creating an intuitive and engaging interface that makes it easy to navigate and analyze your data effortlessly. Key features: ~Optimized sales strategy: Track key metrics and identify trends to drive growth. ~Comprehensive business overview: Gain insights into product performance and customer behavior. ~Easy-to-use interface: Navigate and analyze data effortlessly. I welcome your feedback and suggestions! Let me know how I can further improve this dashboard. Have a productive week! 🎉 #Uidesign #Uxdesign #Figma #Salesreporting #Datavisualization

Over the past years I have worked for many different organizations, all trying to become more 'customer-centric'. I have learned that the theory of a customer-centric way of working is easy, the practice however - is not. Curious to learn how I would involve customer feedback in your decision making process? You can find out below!

Doings things that don’t scale is scary. You think it won’t matter, it won’t produce results. You’re wrong! When you do the things that don’t scale well you notice trends and opportunities more quickly. Every discussion with a customer offers insights you weren’t aware existed. You uncover the obstacles to your overall goalsand create a level of momentum that customers appreciate and trust. Jumping in to a goal with no strategy and research will only produce surface level results. You must start with the things that don’t scale. #customerengagement #customerexperience

Don’t miss out—read the full article here: https://zurl.co/fuP1 #MachineLearning #RecommendationSystems #CustomerExperience #ePathUSA #DigitalInnovation #BusinessGrowth #DataAnalytics #PersonalizedMarketing #TechRevolution

Building a business case for journeys? Easy when you map the internal decision-making journeys. 💡 During our last webinar, Dr. Maxie Schmidt and ✨Jochem van der Veer provided a step-by-step guide to building a business case for customer journeys. Plus, they shared an innovative approach to impacting the decision-making process at the right time, with the right information. Don't miss out – watch the full recording for key takeaways and frameworks shared during the session. 👇 https://lnkd.in/dFrnQmRx #customerexperience #webinar