Crunchtime’s Post

Yes! Success… 🌟 It starts with equipping your teams to deliver great experiences consistently and empowering them with the right processes and standards to do so. I help businesses do this: Use tools like Crunchtime to build and implement an effective LMS program to efficiently train employees… creating the right blend of hands-on learning and online learning—and assessments—to set your team up for success! 🙌🏼 

Recently CNBC published an article entitled "Every restaurant chain wants to beat Chick-fil-A, but it's stronger than ever.” Considering some of the impressive stats shared about Chick-fil-A, it’s no wonder that competitors have set their sights on the chain. For example, the average non-mall Chick-fil-A location does $8.7M in sales annually which is nearly 2.5 times the annual sales of an average McDonald’s location that has been open for at least a year. Another example, Chick-fil-A’s market share in the chicken fast food category is almost four times the market share of the next largest chain, and is more than the market shares of the next five competitors combined (i.e., Popeyes, KFC, Raising Cane’s, Wingstop, Zaxby). These are amazing business results to say the least. This article makes a lot of great points about Chick-fil-A’s success, but it positions a chicken-centric menu as the secret ingredient of Chick-fil-A’s success, and I think that misses the point. If it was just about the chicken or the size of its footprint, shouldn’t KFC be the chain that everyone is chasing? The secret sauce that fuels Chick-fil-A is Customer Obsession. They have built their reputation on the superior experience they deliver, and that’s what has converted their customers into rabid fans vs. casual consumers. If other chains want to catch up that’s the page they need to take out of the Chick-fil-A playbook. #customerobsession #customerobsessed #customerexperience #cx #chickfila #cnbc

District Taco's partnership with Facteus is a game-changer in the fast-casual restaurant industry.... By tapping into advanced data analytics, District Taco can now answer critical questions about #markettrends and #customerpreferences with precision. Isn't it exciting to imagine how this data-driven approach will identify the best new locations for their delicious tacos? With Facteus providing deep #consumerinsights, District Taco is poised to not only meet but exceed customer expectations. This collaboration isn't just about #growth; it's about #smart, #informed, and #strategic expansion. For more details, you can read the full Fast Casual article here... https://lnkd.in/eYUVeN4D Chipotle Mexican Grill Qdoba Restaurant Corporation Del Taco Moe's Southwest Grill Baja Fresh El Pollo Loco, Inc. #DataDrivenGrowth #RestaurantExpansion #MarketInsights #FastCasualInnovation #CustomerExperience #Facteus

#history is a good business model in the #historyenterprise.

The CEO of Chipotle Mexican Grill has responded to the online controversy that has surrounded their portion sizes and I feel gaslit 🫢 Sir- you’ve been to all 3,381 stores in the U.S. to confidently say your portion sizes aren’t getting smaller? I call BS. Here's what I would have liked to see you do: → Acknowledge customers' concerns - validate their experiences! → Announce efforts to standardize portion sizes across locations. → Address rising ingredient costs and how you'll assist your restaurant managers in controlling them without skimping on portions. I know you can’t be at 3,000 places at once, but you can definitely communicate across your stores about what’s happening and how’d you like to help resolve it. I don’t know .. that’s just my thoughts 🤷🏽♀️ #socialmedia #socialmediamarketing #marketing #customersatisfaction

McDonald's - the top restaurant food chain in the world. Its gross profit for quarter one of 2024 came in at $3.439 Billion. But, the true business strategy for this wildly successful burger joint was never in the food. It was actually in real estate. By owning the land and buildings where its franchisees operate, McDonald's has built a lucrative real estate empire that led to its global success. Not only that, but the brand is a master of standardization. It has developed SOP's so consistent that you know exactly what you're going to get every time you show up to order a double cheeseburger with fries. It's going to taste the same regardless of time, location, who's working, who's not working. It doesn't matter. SOP's are always my top recommendation to my clients who are feeling unorganized and inefficient. If you don't have them yet, send me a DM and I'll be happy to provide you a SOP template to help you get started. #SOPguidance #OrganizationManagement #StandardProcedures #BusinessBlueprints #EfficientProcesses #SOPimplementation #EffectiveSystems #BusinessOperations #SOPstrategies #OrganizationalExcellence

Many people know McDonald’s as a fast food chain that serves burgers, fries, and other fast food items. However, what many people may not realize is that McDonald’s is actually a company built on real estate. Rather than focusing on food, McDonald’s was initially founded as a real estate company. The goal was to buy land and lease it to franchisees who would operate McDonald’s restaurants. This business model allowed McDonald’s to grow rapidly and become one of the most successful fast food chains in the world. Today, McDonald’s is still heavily focused on real estate, with over 38,000 locations in more than 100 countries. While the company is now known for its burgers and other menu items, it’s important to remember that real estate has always been at the heart of McDonald’s success. Next time you grab a burger, remember, it's not just about the food – it's about the land beneath it! 

Have you heard about PepsiCo program to help black owned restaurant concepts launch and thrive? “Our mission is to give Black-owned restaurants the resources they need to build and grow. We provide support to overcome foundational challenges, resources for digital optimization and programs to raise the visibility of Black-owned restaurants.”

In the fiercely competitive fast-food industry, where every brand is vying for a bite of your attention, Taco Bell stands out as a crowd-pleaser. 👑 How? By crafting marketing strategies that are as bold and unique as their menu. 🌮 At Taco Bell, it’s clear: the customer is always at the centre of their universe. Their innovative campaigns not only catch the eye but strike a humorous chord, making Taco Bell a beloved name in fast food. Swipe to take a closer look at Taco Bell stays top of the fast food (industry) chain. 💡 #TacoBell #FastFoodFavourites #MarketingStrategy #BrandLoyalty #CreativeCampaigns

We've all heard the promises of one-to-one marketing, a tailored approach that speaks directly to each guest, offering them what they crave, when they crave it. But as the numbers dip, it's time to turn those strategies into results. Here's a great article from the team at Restaurant Business Online discussing if you're getting all you can from your loyalty program. #restaurantmarketing #loyaltyprograms