Customer Experience Canada’s Post

The Hospitality Industry is no stranger to digital transformation. In fact, it has evolved to meet new demands by leveraging technology to increase customer loyalty and remain competitive. With shifting expectations and labor challenges, technology provides a strong foundation for navigating these complexities and reducing operating costs. As we look to the future, it's clear that technology will continue to play a critical role in the industry. #hospitality #digitaltransformation #connectivity #managedsecurity #sdwan #comcastbusiness #iworkforcomcast

Software holds significant potential in bolstering the effectiveness of retail strategies and streamlining operations across various sectors. By incorporating cutting-edge software solutions, spas and hotels can revolutionize their approach to managing operations, enhancing customer experiences, and optimizing revenue streams. Here's how: https://lnkd.in/gpZxQwp5

The future of mobility 🚙 ⛽️ 💦 🚛 ⚡ what will it look like and how can we maximise opportunities? In our little mini-series of buzzwords & tips starting today, we will be showcasing interesting ideas that will shape the future of mobility and retail and how our smart tech portfolio can help retailers navigate this changing landscape successfully. This week is all about the power of delivering personalised offers to customers to improve their experience and boost loyalty. 💡   #WednesdayWisdom #Hyperpersonalisation #WeShapeMobility #SIQMA

In today's competitive landscape, personalisation is no longer optional—it's a strategic imperative. Here's why leading hospitality and travel brands are investing in personalised marketing: 🔵 Customer Lifetime Value: Personalised experiences foster loyalty, leading to more frequent bookings and longer-term relationships. 🔵 Operational Efficiency: Data-driven insights enable smarter resource allocation and inventory management. 🔵 Competitive Edge: Tailored offerings set your brand apart in a crowded market. 🔵 Adaptability: Personalisation allows for agile responses to changing market conditions and customer preferences. How is your organisation leveraging data to create personalised experiences? Connect with PACE Dimensions and explore strategies to enhance your effectiveness. #HospitalityTech #TravelIndustry #DataDrivenMarketing #BusinessStrategy #ManagementConsultants #HospitalitySector #MarketingGrowth #Innovation #BusinessGrowth

Excited to share that I will be speaking once again this year at the 13th Annual Customer Experience Canada Summit. If you're attending, pop by on May 30th at Hotel X and hear me share on the topic of "Futureproofing CX for Emerging Consumer Brands". Explore how emerging consumer brands can future-proof their customer experience by enabling digital transformation initiatives through strategic collaborations. Gain valuable insights into digital commerce trends and practical strategies for enhancing CX and driving growth in a resource-constrained environment. #CXSummit #CustomerExperience #CXStrategies #DigitalTransformation #CXChallenges

Software holds significant potential in bolstering the effectiveness of retail strategies and streamlining operations across various sectors. By incorporating cutting-edge software solutions, spas and hotels can revolutionize their approach to managing operations, enhancing customer experiences, and optimizing revenue streams. Here's how: https://lnkd.in/gKZ8RbVY

I'm buzzed to share that I'll be hitting the stage at the Loyalty Summit CXM in Copenhagen on April 17-18, a gathering that's often seen as the melting pot where the future of loyalty programs is forged. 🚀 Standing shoulder to shoulder with the legendary Charlie Hills CLMP and some of the brightest minds in the industry, we're set to delve into the evolution of loyalty programs in Europe. We're spotlighting the launch of ‘Understanding Loyalty in Europe 2.0’ by Mando-Connect and YouGov, —a project that Loyalty Chiefs represented on behalf of the Dutch market. We're tackling the big questions: How are loyalty programs transforming participation across Europe? What role do these programs play in today's European consumers' lives? How are they influencing customer behavior amidst the diverse cultural and economic landscapes of 24 countries? 🤔 Expect a blend of rigorous stats, groundbreaking insights, and real-world stories that illuminate the changing face of loyalty marketing. Keen on exploring the future of loyalty marketing? Let's embark on this adventure together. Details about the Loyalty Summit CXM are in the comments, and as a token of network loyalty, use code RIK for a $200 discount on your ticket. 🎟️ Copenhagen, ready for us? Will I see you there? ✈️ #LoyaltySummitCXM #LoyaltyPrograms #TheFutureOfLoyalty #MarketingInnovation Ps. Warming-up? In the comments a link to 'Understanding Loyalty in Europe 1.0', the groundbreaking marketreport of last year.

When asked to rate themselves on a scale of 1 to 5, with one being very basic and 5 being very advanced in their adoption of technology, 81% of travel, hospitality, and ticketing marketers rated themselves a 3 or lower. Why is this? Why do travel and hospitality marketers feel so behind in technology adoption when it comes to their retail counterparts? Download our latest guide with Loyalty3 here. https://ow.ly/C0rR50SQ3jX Hashtags: #loyaltymarketing #travelandhospitalitymarketing #identityresolution

𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘀𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁! Loyalty and reduced churn top their 2024 CX strategies. At last year's CX Asia Week, we spoke with leading CX figures about their plans for 2024. A clear theme emerged: a focus on 𝙗𝙤𝙤𝙨𝙩𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩, 𝙡𝙤𝙮𝙖𝙡𝙩𝙮, 𝙖𝙣𝙙 𝙧𝙚𝙙𝙪𝙘𝙞𝙣𝙜 𝙘𝙝𝙪𝙧𝙣. Customer engagement is so important as engaged customers are more likely to become repeat buyers and become brand advocates. 𝗨𝗻𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀! Download our Post-Show Report and discover the CX technology/area receiving the most investment and their annual budget allocations for CX initiatives: https://lnkd.in/grn2VdGA CX Asia Week connects you with industry decision-makers actively seeking the latest solutions. 𝗦𝗵𝗼𝘄𝗰𝗮𝘀𝗲 𝘆𝗼𝘂𝗿 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲! Be a CX Asia Week sponsor and connect with leaders interested in customer engagement, customer behaviour analytics, and customer data & analytics. Download our Sponsorship Guide (https://lnkd.in/g5QhNmNv) or email sponsorship@iqpc.com.sg to discuss a tailored package for your business needs. Let's elevate the customer experience together! #CX #CustomerEngagement #Loyalty #CustomerExperience #CXLeaders #CXAsiaWeek

🌟10 Lessons We Learnt from Liz Okomba’s story🌟 Another week another CX Champion and we were more than excited to hear from Liz Okomba on her journey in pushing the Customer Experience agenda. The current Deputy Director & Group Head of Customer Experience, NCBA Bank offered so many insights but these were our top ten lessons: ⭐️The importance of aligning CX efforts to Corporate Strategy ⭐️The value of partnering; not just reporting ⭐️Selling WIIFM- What is in it for me ⭐️Creating a win-win situation for both the customer and the company ⭐️Tech is here to stay- take advantage of the genius ⭐️You cannot do it all ⭐️Question a lot; be inquisitive ⭐️Learn Learn- the power of upskilling ⭐️Do not get comfortable ⭐️Have Fun! You too have a chance to get your weekly dose of CX goodness on The World of CX Virtual Breakfast Conversations hosted by CX Academy Africa 🗓Day: Tuesdays ⏱Time: 7:30 AM - 8:30 AM (EAT) 🔗Zoom Link: https://bit.ly/WorldofCX 💰FREE !!! #TheCXAcademyAfrica #MyCXStory #CustomerExperience #TheWorldofCX #CXconversations #CXquote