CSIA | Customer Service Institute of America’s Post

Get ready to put on your costumes and join the Halloween festivities! The team at CSIA wishes you a thrilling Halloween filled with lots of treats and fun. Remember to stay safe while you're out and about! #HappyHalloween #Halloween #Halloween2023 #RedefiningServiceExcellence

It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”? As in, a sudden and complete radio silence from someone you thought you had a connection with? Ghosting can be a frustrating, hurtful, and bewildering experience. It leaves you in the dark, wondering what happened and why, without closure. It’s a term often used in personal relationships but can also occur in customer relationships. Read on 👻 #CustomerServiceCommunication #GhostingCustomers #Ghosting #Halloween #ServiceExcellence #RedefiningServiceExcellence

Accelerate your career and create more options for yourself by taking customer service certification courses. Our online courses make it possible to complete your training at your own pace, while still working and gaining experience. Learn more about our globally recognized courses by visiting our website and let us know if we can answer any questions! #CustomerServiceTraining #CustomerServiceCertification #CallCenterTraining #ServiceExcellence #RedefiningServiceExcellence

Don't miss our FREE interactive webinar on Customer Communication with an expert on the topic: Charlotte Purvis! We’ll also be sharing some details about our soon-to-be-launched Certified Customer Communications Practitioner (CCCP) course, for which Charlotte will be our instructor! So make sure to mark your calendars and join us. Click here to sign up: https://bit.ly/3tFePPS #LiveWebinar #InteractiveWebinar #CustomerServiceTraining #CustomerServiceCommunication #ServiceExcellence #RedefiningServiceExcellence

Happy “Get To Know Your Customers” Day! Today is a perfect day to learn more about your customers and build stronger relationships. Our blog has got you covered with ten great ways to get to know your customers better! #KnowYourCustomer #CustomerService #CustomerRelationship #CRM #CustomerServiceTraining #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence