Customer Strategist Journal’s Post

If you touch CX, AI, customer service or digital transformation, you NEED to read this research. This new report exposes a startling disparity between consumers’ adoption, enthusiasm, and education around AI and what businesses THINK their consumers want. Download the State of Customer Conversations 2024, courtesy of LivePerson. It just might change how you approach creating great digital customer experiences: #ai #artificialintelligence #chatbots #aiconversations https://lnkd.in/eVAk8Hsw campaign&utm_medium=organic-content&utm_content=

🚀 Unlock the future of CX with AI! Join our exclusive Webinar to explore how text analytics can transform customer experiences. 🌟 #CXWebinar #AIinCX #CustomerExperience

Are you caught in the "AI optimism gap"? According to a recent report by Deloitte Digital, 90% of CX leaders see AI as a game-changer, but only 30% have taken the leap. The main hurdle? Uncertainty about AI's practical applications in CX. Bridge this gap at our exclusive webinar on September 25th, 2024 at 3 PM CET. Our experts will showcase how SurveySparrow's latest AI advancements can help you leverage customer data to craft winning CX strategies. Here’s what we’ll cover: ❇ How AI text analytics can give you deep insights into what your customers really think. ❇ How to gather and monitor reviews from 100+ platforms all in one place. ❇ Practical tips to boost your overall customer experience. Don't just believe in AI's potential—harness it. Save your seat here: https://bit.ly/3Tp3QUP #CXWebinars #AIinCX #TextAnalytics #ReputationManagement #RefineExperience Sushmitha Nana Baskar | Ganesh TS

To my innovative AI leaders, this webinar is designed to equip innovative business leaders with the insights needed to deliver excellence through AI integration in customer service. By attending, you will: Explore AI's Game-Changing Impact: Understand how AI is revolutionising customer service and see real-world results from successful implementations. Customise AI Solutions: Learn the necessary steps to tailor AI solutions to the unique needs of your business, ensuring optimal integration and performance Navigate AI Governance Challenges: Gain insights into the governance challenges of AI and discover tangible solutions to effectively manage these issues Deployable AI Tactics: Walk away with actionable AI strategies and tactics that you can implement immediately to drive your business's success This webinar is a must-attend for forward-thinking leaders looking to leverage AI to enhance customer experiences and stay ahead in a competitive market Register here in 10 seconds - https://lnkd.in/euFceHuW Intellias 2021.AI Bjarke Arreskov-Hansen Hana Rizvić Eugene Berko Jonas Barle

Join our webinar to learn how CX leaders are navigating this wave of AI transformation Plus, you’ll see how SurveySparrow has embraced AI to deliver enhanced features that keep you focused on what matters most—your customers.

76% of industry leaders say democratized AI access is critical (Harvard Business Review Analytic Service Survey). Increased investments in AI and data over the past two years enhance decision-making and drive results. 57% of leaders have strategies for AI-driven decision-making, compared to 17% of others. Companies using AI report improvements in efficiency, customer satisfaction, and revenue. #AI #BusinessIntelligence #DataAnalytics #Innovation

🚀 Elevate Your Product Design with AI 🚀 This blog marks the beginning of a series exploring how Artificial Intelligence (AI) can transform the product design process, starting with the crucial first step: understanding the customer’s problem. A deep comprehension of customer needs is the foundation for successful design, and AI is playing an increasingly critical role in enriching this process. Ready to explore how AI can accelerate your design efforts? Read the first part of our series and discover the tools that can help your team better understand customer challenges: https://lnkd.in/epXtpVhG 👇 How is your business using AI in product development? Let us know below! #AI #ProductDesign #Innovation #CustomerExperience #AIInnovation #BusinessGrowth #FutureOfDesign #DesignThinking #Innovación

💼 25+ Powerful AI Tools to Supercharge Your Business in 2024 💼 Wondering how the world’s leading companies stay ahead with AI? It comes down to innovative tools that drive automation, enhance decision-making, and transform customer experiences. We have curated 20 game-changing AI tools that help businesses streamline operations and scale faster than ever. 🔍 In-depth tool analysis 📊 Real-world use cases 💡 Actionable AI strategies Comment "AI TOOLS" below, and we will send you the full list to elevate your business today!

I recently had a valuable conversation with Lihong Hicken, the CEO at TheySaid | World's 1st AI Survey, about their innovative approach to customer feedback using AI technology. Here are some key takeaways from our discussion: Proactive Feedback Collection: TheySaid’s AI seamlessly engages customers across various touchpoints—from emails to support tickets—collecting feedback in a natural and effective manner. AI-Driven Insights: Their AI is designed to provide personalized and empathetic responses, offering real-time insights that help businesses enhance their services and retain customers. Ease of Use: TheySaid’s platform simplifies the process of setting up comprehensive surveys, making it accessible with just a few clicks, which is beneficial for businesses of all sizes. We also discussed the importance of integrating feedback mechanisms into existing communication channels to ensure a smooth and non-intrusive customer experience. Conversations like these highlight the potential of technology in driving business growth and improving customer relationships. Thank you, Lihong Hicken, for sharing your expertise and insights. #CustomerExperience #AI #Innovation #Feedback #CustomerInsights

Announcing a new AI super tool!! 💥 Ha. Just kidding. But you won't have to scroll far to find one. Jokes aside, I do want to talk about AI. Over the past several weeks I've been heads down working on this beaut 👇 State of Customer Conversations 2024 https://lnkd.in/gUczSUvA Ok Alex, what does this have to do with AI? Well, initially not much. We surveyed over 1500 consumers and 500 business leaders to get insight into how they're feeling about CX going into 2024. We asked questions about things like wait times, messaging channels, and AI (you know, the usual stuff). But when the data came back we couldn't help but notice one glaring problem: THE AI GAP. There's a clear divide between consumers and business leaders when it comes to the adoption, education, and overall excitement around AI. That's why 91% of business leaders feel positive about using AI to engage with consumers — something only half of consumers can agree with. When you sit back and think about it, consumer caution around AI makes a lot of sense. This new technology felt like it was only seen in science fiction movies until a year ago. So whether you're a CX leader or not, check out LivePerson's new report: State of Customer Conversations 2024. In addition to the great CX insights, we're sharing how brands can bridge the AI gap to ensure their building AI functionality consumers actually want to use.