CX Poland is a company with over 20 years of experience in the market. During this time, we have completed a vast number of orders and projects, gaining unique experience. We are experts in our field, which translates into the success of our clients. We know that a long presence on the market does not always translate into the expected quality. Business forces us to evolve, redefine ourselves, and learn. At CX Poland, we are aware of this. We combine experience with innovation. We use procedures that we have perfected over the years. This allows us to leverage new technologies more effectively. In CX, years of practice are our strength.
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How does Icelandair compete with giants in the airline industry? I'll give you a hint: its technology. Register for our upcoming webinar to learn how Icelandair maximizes their tech to create personalized digital experiences for their customers.
Reserve your seat: Global reach, local feel webinar - How Icelandair drives loyalty and maximizes ROI
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Explore "Taking CX to the Stars" presented by our CEO, Manoj Menon. Discover key insights from the October 2023 CX Stars benchmarking program. Let’s elevate the customer experience together ! #CXStars #Collaboration #CustomerExperience 🌟
We are thrilled to be collaborating with Contact Centre Association of Malaysia (Official). Manoj Menon, CEO of Twimbit will deliver a paper on "Taking CX to the Stars". We will reveal key highlights from the CX Stars benchmarking program conducted in October 2023. Please visit our booth to meet our team Shivanu Shukla Min Yi Wei Manoj Menon, download the presentation as well as a summary of key research findings.
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🌟 Relive the highlights of the Vonage x e27 Indonesia CX Roadshow, "The Future of Customer Experience: Journeying Into Conversational, Personalized, and AI-Driven Engagements"! 🌟 Dive into the moments that made this event unforgettable. From insightful talks to engaging discussions by our expert panel, featuring Suzanna Buniardi, Juinita Senduk, Ajay T., Chirag Kotak, and moderated by Rio Ferdinand Kiantara, this video captures the essence of innovation and collaboration. #VonageDoesThat
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🌟 We're thrilled to be part of Estonia's journey towards becoming a world-class digital society! Over the past 15 years, the e-Estonia Briefing Centre has welcomed tens of thousands of visitors, showcasing Estonia's digital advancements and fostering international connections. But now, we want to hear from you: What inspiration has e-Estonia provided for you? Whether through an enlightening briefing or a fruitful business program at our centre in Tallinn's Ülemiste City. We're eager to know how e-Estonia has impacted your business or organization. Why do we want to know? Because knowing that we're creating value is simply the best motivation. Share your thoughts in the comments below or write to us press.e-estonia@eas.ee. Let's continue shaping the future together! 🚀 #e_estonia #beyonddigital
🎉 We are celebrating our 15th birthday and you are all welcome to gift us with your digitalisation stories! 🎁 For our birthday, share with us a spark of inspiration, a start to collaboration, or a lightbulb moment you have had with e-Estonia. 💌 Let us know your story in the comments or write to us: press.e-estonia@eas.ee
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Last #InternationalWomensDay, Elena Villar, Global Director of Purchasing & Special Projects at Telefónica Tech, and Barbara Ray, President of North Highland, talked about digital transformation, market trends and business growth. 🗣 Check out this interview between two female leaders in tech! 👇
Telefónica Tech is less than five years old, but they’ve experienced substantial—and rapid—growth. Their ways of working have never been more important, as Global Director of Purchasing & Special Projects Elena Villar reveals. It has been crucial to bring their people along their journey, especially as some of their growth has been organic. Telefónica Tech have ensured their team has the mindset and culture to work in a more flexible, agile way. Plus, they’ve expanded their capabilities to be able to deliver for their customer, and measured risks effectively to maximize opportunities ⚖️ Learn more by watching the latest in our Talking Transformation Series: https://lnkd.in/eHPHSmy8
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Chief Strategy Officer | Innovation | Transformation| Business Development | Strategic Partnerships
I've spent a fantastic last two days with industry colleagues, engaging in enriching discussions about industry transformation, innovation, and creating value during transitional phases. These discussions focused on transforming organizations, business processes, and IT infrastructure while staying committed to delivering an enhanced customer experience. Innovation is at the heart of progress. It’s not just about adopting new technologies but also about reimagining processes, cultivating an environment that encourages innovative thinking, and continuously seeking ways to improve and add value. I also had the opportunity to share more about how Dohop’s solution can help airlines in this transition, facilitating partnerships and connectivity between different carriers while providing travelers with more choices. Here are some key takeaways: 🔗 Partnerships are essential: Success cannot be achieved in isolation 🧭 Vision and Strategy: Have a clear vision, and develop a strategy and plan that guide you towards tangible value at each step 🔄 Change Management: Effective internal and external change management is crucial 🤝 Alignment: Ensure that business and IT are in sync for a successful transformation Working together with industry partners will help navigate the complexities of change, fuel innovation, and drive meaningful progress. 🚀 Congratulations to the International Air Transport Association (IATA) team (Anca Dolocan, Sebastien Touraine, Yanik Hoyles, Oleg O. Kit (PhD), Ionut Badea) for this successful Offers and Orders forum! #Transformation #Innovation #CustomerExperience #BusinessStrategy #AirlineRetailing #Dohop
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Remember the incredible energy and diverse perspectives we shared at CX ASIA Week? Check out this video recap made by one of our attendees from the Middle East (Dr. Ahmed Murad), capturing just a glimpse of the amazing connections and inspiration that filled the room. Did you spot yourself? #CXAsiaWeek #CustomerExperience #Community #Engagement #Learning #Inspiration Translations here if required 😉 6 sec: We are now in Singapore attending the Customer Experience Asia Week 2023. 26 sec: Check out the people who are participating from different companies. More than 50 countries are present here at the congress; their main objective here at this 4-day event is to focus on providing their customers with the best customer experience possible 40 sec: This is the Networking session—exchanging of contacts. 44 sec: One of the major purposes here is to exchange experiences among countries from Europe, Asia, and the Middle East. Every participant is contemplating how they should provide the best service for their customers. The hottest topic that was reiterated at the conference is how AI can be integrated into customer service and what the newest practices are in Digital Transformation for customer service.
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Thanks to digital technology, people can coordinate among travel modes and improve the customer experience of a door-to-door journey. In Gilles Roucolle’s new book “Transformation in Mobility,” Gilles points out that the mobility sector is still merely scratching the surface of digital technology’s potential. The number of start-ups and the investment they attract proves the market believes the influence brought by digital technology is coming strongly. With the growing market power of Gen Z, the influence of digital technology will predictably continue to expand rapidly. Catch up on the insights of the next generation of mobility here > https://owy.mn/3KOnNQb #TransformationInMobility #Digital #CustomerExperience
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Modern retailing means making things easier for the traveler, and making things easier for you. With Productivity Automator, you can set up workflows that run in the background so you can focus on more valuable tasks 🤩 #TravelTech #TravelIndustry
