CXPA United States reposted this
We hosted our Best CX event ever – AMA’s 5th Annual CX Forum - to celebrate our designation as “Best Employee Driven CX Team AND Best CX Team in the US”! AMA employees shared heartwarming stories about what it takes to be an AMA friction fighter. Our customer video made it clear why we #Fight for a seamless X, and more than 40 employees entered the event in marching band style with signs showing their CX accomplishments. Oh – and our finale, special congratulations from Greg Melia, CAE, followed by digital fireworks and confetti. We're having fun and getting CX done! Special thx to Todd Unger and Jeff Phillips, FCX-III, 400+ AMA employee friction fighters, and CX industry juggernauts (Customer Experience Professionals Association (CXPA), Forrester, Quantum Metric, Five9, Heart of the Customer, LLC, Kerry Bodine, Awards International UAE, Lou (Lewis) Carbone, Sam Stern, Karl Sharicz (CX-PRO, EdM), Dave Seaton, Megan Burns, Daniel Ord, Jeannie Walters, CCXP, CSP, and Lynn Hunsaker, CCXP). #CXLeadership #CXTransformation #CXCollaboration
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So thrilled I was able to be there in person to celebrate all of your amazing work! Congrats to you and the entire AMA team! 🙌
Great event! I love that you have a culture of celebrating success! And congratulations on your recognition
Isn’t this just wonderful. Big congrats to each and every one of you.
Love this! Congratulations to phenomenal leadership, the outstanding staff that is so dedicated and effective in representing and fighting to make the lives and experiences of those who care for our lives better experiences! I salute you!
congrats!!
So many great things to celebrate about CX at the AMA - great leadership, collaboration, and results which are allowing physicians to focus on doing more good for more patients and communities. You can always count on me as a top cheerleader!! Keep up the great work. 🎉
Great job, friction fighters! Thanks for inviting me to attend—it was inspiring to see an organization so supportive and engaged with improving experiences.
Many congratulations AMA team!! We've been fortunate to witness the transformational journey you went through. Bravo
This looks like it was AMAZING!
Chief Experience Officer | Int'l Best-Selling Author, The 10-Second Customer Journey | 2024 CX Team of the Year
2moWhat a fantastic event, Gloria Gupta, MS, FCXP (CX I-III). The pictures say it all--that's Employee-Driven Customer Experience!