CXPA United States reposted this
📊 THE DATA IS IN from our first CX Leader Pulse Survey! Now it's time for round 2! The first Pulse focused on: 1) What are CX leaders reporting about CX investment in their organizations? 2) What differences can we notice in the data based on where the CX responsibility is situated in the organization? Check out the results below. 👇 The current Pulse is all about how we get CUSTOMER FEEDBACK into our organizations. With all the channels and ways we have available to capture Voice of the Customer, what are CX pros using? How well are we taking advantage of these opportunities? Take the survey and lend your expertise at 👉: https://lnkd.in/gVfwrYXG The CX Leader Pulse is a short, quarterly, practical survey designed to help CX Professionals benchmark their program activities against others. Learn more at: https://lnkd.in/gYqtS3TV #CX #CustomerExperience #survey #CXPA Customer Experience Professionals Association (CXPA)
