Customer Experience Professionals Association (CXPA)’s Post

🎉To all CX professionals around the world🌍 we see you, we acknowledge you, and we THANK YOU for all that you do. 🙌 For every smile, every great experience, and every "thank you" you might never hear, know that your impact is felt far and wide. 💖 Celebrate your awesomeness on CX Day Tuesday October 1st, learn more 👉 www.cxpaglobal.org/cxday #CustomerExperience #CXDay #CXPA #CCXP #spreadtheword

🎉To all CX professionals around the world🌍 we see you, we acknowledge you, and we THANK YOU for all that you do. 🙌 For every smile, every great experience, and every "thank you" you might never hear, know that your impact is felt far and wide. 💖 Celebrate your awesomeness on CX Day Tuesday October 1st, learn more 👉 www.cxpaglobal.org/cxday #CustomerExperience #CXDay #CXPA #CCXP #spreadtheword

🎉To all CX professionals around the world🌍 we see you, we acknowledge you, and we THANK YOU for all that you do. 🙌 For every smile, every great experience, and every "thank you" you might never hear, know that your impact is felt far and wide. 💖 Celebrate your awesomeness on CX Day Tuesday October 1st, learn more 👉 www.cxpaglobal.org/cxday #CustomerExperience #CXDay #CXPA #CCXP #spreadtheword

A big shoutout to the people at Customer Success Africa community Great minds with interesting and very insightful discussions on work and growth in CX as a career. The privilege of access to the network of people at Customer Success Africa is priceless! Every conversation feels like an upskilling session; the quality of fresh perspectives and knowledge shared constantly there is unrivaled. #customerexperience #customerexperiencemanagement #customeradvocacy #customersuccess

I was so delighted to be invited to review the latest publication from the Customer Experience Professionals Association (CXPA) titled “Effective Collaboration Between CX and Product Development and Design: A Guide to Strengthening CX Together”. #cxstrategy #uxdesign #customerfirst #productdevelopment #collaboration #customerexperience #cxpa #business

"Culture happens whether you plan it or not, why not create one that you LOVE" One of my greatest learning from the CX diploma, I did The CX Academy, now putting in practice each day... #culture #culturetransformation #cx

💡 "Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" read more here 👉 https://lnkd.in/drBdVYs3 #CX #CXPA #CCXP

💡 "Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" read more here 👉 https://lnkd.in/drBdVYs3 #CX #CXPA #CCXP

As we celebrate World CX day today, I only have a simple thought to share. CX practitioners aren't doing enough to make CX accessible to everyone who can impact customers' experience. At times it feels like we are part of a cult and we inadvertently try to keep the business away from whatever it is we are doing. On the contrary, CX is a team sport. To further reinforce what our goal should be let me borrow a paragraph from Move Fast and Fix Things by Anne Morriss and Frances Frei. Sure, it's a lot of effort, but it's the only way we can make CX thrive, otherwise the big focus on CX we see today is going to fade away in a matter of years. #customerexperience #CX #WorldCXDay #MoveFastAndFixThings

💡 "Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" read more here 👉 https://lnkd.in/drBdVYs3 #CX #CXPA #CCXP