Dan Simpson’s Post

This is a book I loved: "Unreasonable Hospitality" by Will Guidara. It captures what I think is the true meaning of Hospitality. Within the story of the restaurant Eleven Madison Park lie many teachings all of us in the hospitality industry should practice and master. The author managed EMP for 11 years and brought it from just a good restaurant in New York to the no. 1 restaurant in the world! The good thing is that the concepts in the book are not meant to be only for super-fancy restaurants. Everyone can learn and become a better host, no matter how small or ordinary their property is! One of the stories is about a group of New York visitors that tried every top restaurant in the city and Will overheard them saying, while they were dining, that the only thing they were leaving without trying was a good hot-dog. Will ran out to his favorite spot and got one for that table; he gave it to the chef to plate it and when he brought it to the table made that experience one of the things if not the thing these people will remember forever. It's not about fancy stuff, it's about caring and going the extra mile. Here's one of the many gems in the book that stuck with me: "Service is black and white; hospitality is color." "Black and white" means you're doing your job with competence and efficiency; "color" means you make people feel great about the job you're doing for them. Hospitality is the art of creating genuine connections through warmth, sincerity, and generosity, where the smallest gestures and thoughtful touches exceed expectations, fostering trust, empathy, and a sense of belonging, leaving a lasting impact on how people feel and experience the world. Do that and not only will you have exceptionally happy guests, but you will feel very happy as a result of your actions!

This is a book I loved: "Unreasonable Hospitality" by Will Guidara. It captures what I think is the true meaning of Hospitality. Within the story of the restaurant Eleven Madison Park lie many teachings all of us in the hospitality industry should practice and master. The author managed EMP for 11 years and brought it from just a good restaurant in New York to the no. 1 restaurant in the world! The good thing is that the concepts in the book are not meant to be only for super-fancy restaurants. Everyone can learn and become a better host, no matter how small or ordinary their property is! One of the stories is about a group of New York visitors that tried every top restaurant in the city and Will overheard them saying, while they were dining, that the only thing they were leaving without trying was a good hot-dog. Will ran out to his favorite spot and got one for that table; he gave it to the chef to plate it and when he brought it to the table made that experience one of the things if not the thing these people will remember forever. It's not about fancy stuff, it's about caring and going the extra mile. Here's one of the many gems in the book that stuck with me: "Service is black and white; hospitality is color." "Black and white" means you're doing your job with competence and efficiency; "color" means you make people feel great about the job you're doing for them. Hospitality is the art of creating genuine connections through warmth, sincerity, and generosity, where the smallest gestures and thoughtful touches exceed expectations, fostering trust, empathy, and a sense of belonging, leaving a lasting impact on how people feel and experience the world. Do that and not only will you have exceptionally happy guests, but you will feel very happy as a result of your actions!

Ever wondered what truly makes a restaurant exceptional? It's not just about the ambiance or the cuisine—it's about cultivating a world-class team. Discover the competitive edge that lies in fostering a motivated and efficient staff. Ready to enhance your hospitality game? Tap the link in the bio for insights. #worldclassteam #restaurantexcellence #teamworkmatters

One of Will Guidara's secrets for a successful hospitality business is "uncovering employee expertise that could be developed into areas the restaurant could excel in," write Chris Wendel in this Traverse City Business News review. Guidara's restaurants may be fancy, but his advice works for everyone. Read the review here: https://ow.ly/N7pQ50SR4YE

The Power of a Warm Welcome!   In the restaurant industry, a genuine welcome does more than invite you in; it sets the foundation for a memorable experience. At its core, being welcomed is about being valued, and it’s this sense of value that we strive to impart to every guest who walks through our doors.   What makes a warm welcome so powerful?   First Impressions Matter: The first interaction a guest has with our staff can shape their entire dining experience. A warm, genuine greeting can turn a casual visit into a special occasion.   Creating Connections: Hospitality is about forming connections. Our team takes the time to engage with guests, learn their names, and understand their preferences. This personal touch transforms dining from a mere transaction into a relationship.   Comfort and Care: A welcoming environment is one where guests feel comfortable and cared for. This includes everything from the ambiance of our restaurant to the attentiveness of our service. We aim to create a space where guests can relax and enjoy themselves fully.   Building Trust: Consistently providing a warm welcome builds trust and loyalty. Guests return because they know they’ll receive the same high level of service and care each time they visit. This trust is the foundation of our relationship with our community.   Reflecting Our Values: A warm welcome reflects our core values of respect, integrity, and excellence. It shows that we see and appreciate each guest as an individual, not just a customer.   In an increasingly busy world, the small acts of kindness and recognition we extend to our guests can have a profound impact. It’s these moments of genuine connection and care that turn a meal into a cherished memory.   Thank you to all our patrons for being part of our journey. Your presence and support inspire us to continually strive for excellence and to make every visit a welcoming experience. #zaitoon #welcome #experience      

Over on Thatsup, we cover all kinds of hospitality news in London, from new restaurants and menus to exciting events and weekend roundups. Here's a snippet about Los Mochis' new summer breakfast menu 🌞

Seven Tips On World’s Most Beautiful Restaurants

"In restaurants, our reason for being is to make people feel seen, it's to make them feel welcome, it's to give them a sense of belonging. The food, the service, the design, they are simply ingredients in the recipe of human connection"- Will Guidara Restauranteur & Best Selling Author.Thank you Will for speaking to our team on Unreasonable Hospitality. #unreasonablehospitality #hospitality

The Heart of the Restaurant Industry: Guest Service and Hospitality As we approach the holiday season, guest service and hospitality become more critical than ever for independent restaurateurs. In an industry where competition is fierce, what sets you apart is not just the food, but the experience you provide. The holidays bring in waves of guests looking to celebrate and create memorable moments with loved ones. For independent restaurants, this is an opportunity to showcase your unique touch, whether it’s personalized service, creative seasonal dishes, or a warm, welcoming atmosphere. In a time when big chains can dominate with marketing budgets, independent restaurants thrive on their authenticity and the ability to offer guests a truly special experience. Remember, every interaction is an opportunity to turn a one-time visitor into a lifelong loyal guest. Whether it's remembering a guest's favorite dish, accommodating special requests, or simply greeting them with a smile, these small details create lasting impressions. What are you doing this holiday season to ensure your restaurant stands out with stellar service? 👇 Share your thoughts or tips below! #Hospitality #GuestExperience #HolidaySeason #RestaurantIndustry #IndependentRestaurants #CustomerService#eatlocal#kansascity

In an age where dining has become faster and more convenient, something essential has been lost: the human touch. At Waiterful, we believe that great hospitality is about more than just quick service, it’s about genuine connections between diners and those who serve them. Waiterful is designed to bring back that personal touch, allowing guests to connect directly with the waiters who make their dining experience memorable. Whether it’s knowing your name, remembering your favorite dish, or simply offering a warm smile, we give diners the chance to build lasting relationships with the people behind the service. We know that the best dining experiences come from familiar faces and thoughtful service. With Waiterful, you can choose the waiter who knows you best, making every visit feel like a homecoming. It’s about creating moments that turn one-time diners into regulars. We’re not just about faster service; we’re about better service, focused on relationships that go beyond just one meal. At Waiterful, we’re working to preserve the heart of hospitality, one great experience at a time.