Dan Black’s Post

I’m cohosting a webinar regarding Atlanticus’ successful implementation of a chatbot solution. If you’d like to hear more or if you have questions regarding chatbot selection, tips for implementation, and measurement of results, join us!

Register now for this live discussion!

At Workhuman, we're passionate about enhancing customer service quality, and we're thrilled to share our journey with you. Discover how we transformed our quality assurance (QA) program to tackle industry-wide challenges effectively. In this session, you'll learn how we leveraged CallMiner's cutting-edge conversation intelligence platform to: - Improve overall quality - Drive engagement with team leaders and agents - Automate repetitive QA checks Hear firsthand from our Customer Experience Manager, John Rahaman, and Program Manager, Carla Jacinto, as they delve into the intricacies of our Customer Service quality program. Plus, gain insights from Mark Lockyer from CallMiner, who will explore the "art of the possible" in revolutionizing customer experience quality. Don't miss out on this invaluable opportunity to: - Develop agents through quality feedback - Deploy speech-to-text transcription and sentiment analysis - Build automated/hybrid QA systems Ready to elevate your customer service game? Reserve Your Place Here: https://rpb.li/zYE See you there! Let's unlock the secrets to exceptional customer service together! #CCMA #Networking #Innovation

🚀 Excited to hear Navapon Tantechasa (DevSecOps Manager – ABACUS digital) speak at Datadog Live Bangkok 2024 on "Embedding Observability into Your Organization" 🔍 Key Takeaways 1. Observability is a Team Effort: It's everyone's responsibility to maximize visibility. 2. Cultural Shift Needed: Changing organizational culture is challenging but vital. 3. Strategic Integration: Communicate the importance, set shared goals, simplify processes, and integrate observability into the SDLC. 4. Effective Implementation: Use tools like Datadog Agent, track metrics, and define service levels. 5. Collaborate for Success: Align with product teams on goals and balance feature releases with service quality. 💡 Benefits include improved visibility, faster problem resolution, and data-driven insights. Consistently analyze, monitor, and improve to enhance customer experiences. 💡Read more: https://lnkd.in/gSfEYrKn  

Do you often hear businesses say innovating in Customer service operations is hard? Well, it's normal and perfectly understandable. It is like telling a team of firemen in action to use a different water hose that targets fire automatically. The stakes are high, and changing how processes are executed while the machine runs is risky. So, how do businesses implement Spixii to deliver conversational process automation? They focus on a specific process to start with with possibly fewer options than usual and measure a few KPIs such as: - availability - automation ratio - customer feedback \(quantitative & qualitative\) Get in touch if you want to hear what makes a process a good candidate for automation: https://buff.ly/46kynI9 {hashtag|\#|ConversationalProcessAutomation} {hashtag|\#|Efficiency} {hashtag|\#|Resilience}

Ensuring your customers feel heard and valued is paramount. Qeval's feedback management system allows for real-time insights into customer sentiments, enabling your team to address concerns proactively and enhance overall satisfaction. Harness the power of immediate feedback to refine your service approach. Keen on building stronger customer relationships? Check out https://bit.ly/3PXwnix to learn how our feedback solutions can help you make every customer interaction count. Start your journey towards exceptional service today. #FeedbackManagement #CustomerCare Etech Global Services

How can you ensure frictionless manual review, reduced fraud losses, the ability to treat customers fairly, and enhanced onboarding experience? The answer is seamless end-to-end onboarding with out-of-the-box case management solutions. Check out the new infographic from Provenir for more! 

How can you ensure frictionless manual review, reduced fraud losses, the ability to treat customers fairly, and enhanced onboarding experience? The answer is seamless end-to-end onboarding with out-of-the-box case management solutions. Check out the new infographic from Provenir for more! 

Elevating Quality Assurance: Strategies for Excellence Quality assurance serves as the bedrock of product integrity and customer satisfaction. As professionals in the field, we're committed to ensuring that every product meets the highest standards of quality. Amidst our pursuit of excellence, I'm intrigued: What innovative approaches have you implemented to enhance quality assurance processes within your organization? Whether it's leveraging advanced technologies like AI and machine learning, implementing agile methodologies, or fostering a culture of continuous improvement, your insights are invaluable. Join the discussion and share your experiences in the comments below. Let's collaborate to uncover new strategies and best practices that propel us toward quality assurance excellence. Together, let's elevate the standards of quality assurance and pave the way for superior products and customer experiences.

The latest update for #Vivantio includes "Boost Your #ITSM Efficiency with an #IncidentManagement Team" and "Maximize Efficiency with an Incident Management Workflow". #ESM #CX https://lnkd.in/dCVVYE_d