CallMiner

The 2024 CallMiner CX Landscape Report is here! One of the key takeaways? #AI is continuing to transform how contact center and customer experience (CX) leaders approach their roles – from the customer data they collect to how they support employees. In fact, 87% said generative AI is key for their teams and 91% agree AI will help optimize #CX strategies. And that’s not all. The findings also revealed: ➡️ Despite widespread AI adoption, cost is an unexpected challenge ➡️ AI is not replacing employees, it’s empowering them ➡️ CX and customer feedback collection is no longer limited to surveys Download the report to learn more. https://lnkd.in/eh85tPqM

To properly support call center agents and enhance #CX, leaders must prioritize technology that will empower their teams. This includes solutions that can: 💡Integrate with existing systems 💡Centralize training materials 💡Provide performance feedback 💡and more Head over to the CallMiner blog to learn more. 👇 https://lnkd.in/eZy4U4-g

In the dynamic customer service landscape, enhancing efficiency and effectiveness is critical. Discover how TechStyleOS is revolutionizing QA to elevate customer and employee experiences for top brands like Fabletics and Savage x Fenty. Watch the on-demand webinar now. ⬇️ https://lnkd.in/eCUXtiUJ

Don’t miss out on our upcoming webinar on October 29! Issues in medical device reporting often arise when technicians fail to thoroughly investigate incidents. Hear from Alyssa Nadine Bilog(Manager, Quality Assurance) and Peter Bernardo (Senior Quality Analyst) from Dexcom to discover how conversation intelligence can enhance technician training and effectiveness. 🏥 Register now. ⬇️ https://lnkd.in/etQb_kZd

The CallMiner team will be at The Forum Community Conference on November 5th! 🌟 Join CallMiner's Nick Rowe for a session on how providing agents with immediate feedback and coaching can drive a culture of continuous learning, boost employee engagement, and improve #CX. Stop by stand #17 to say hello and spin the CallMiner Wheel for a chance to win a £250 Wayfair voucher! https://lnkd.in/epFg8E5q

When it comes to #CX and the contact center, the industry has moved beyond “speech analytics.” Instead, conversation intelligence solutions capture and analyze 100% of customer interactions across multiple channels. Head over to the CallMiner blog to learn how conversation intelligence can unlock contact center value and drive enterprise-wide results. ⬇️ https://lnkd.in/gWk4saAi

When most organizations think of #CX data, they think surveys. But customer feedback is so much more than that. Our annual CX Landscape Report reveals CX and contact center leaders are becoming less reliant on using solicited feedback alone, with more collecting an equal amount of solicited and unsolicited feedback to understand customer trends. ⤵️ https://lnkd.in/eh85tPqM

Contact centers are constantly looking for ways to streamline business operations, but this should not come at the cost of agent performance. Join us on Wednesday, November 6 at 12pm ET for a virtual session on why taking a coaching-driven approach with agents can yield better customer and business outcomes, as part of Best Practices in Workforce Optimization Conference by CRMXchange A Cyber M@rketing Company! Speakers Jason Mckay (Sr. Product Manager, CallMiner) and Ed Matanes (Product Marketing Associate, CallMiner) will lead the discussion and share a range of insights, including: 👇 ✅ Why increasing agents’ off-phone time can enhance efficiency ✅ How to target the right agents with the right coaching strategies ✅ How to foster a culture that balances well-being with optimization Register today. ⬇️ https://lnkd.in/eDt5MYan

#AI isn’t just a buzzword in the contact center, it’s a game-changer. By analyzing customer interactions at scale, AI empowers agents with real-time insights, uncovers patterns in customer behavior, and transforms #CX. Head over to the CallMiner blog to learn how AI is redefining modern call centers. ⬇️ https://lnkd.in/gTz9uxiC

We're in the age of 24/7, multi-channel customer engagement, with the contact center being at the heart of those interactions and unsolicited feedback. AI-powered conversation intelligence solutions can help you turn those insights into action, informing better business decisions that: 👉 Increase customer loyalty 👉 Reduce compliance risks 👉 Improve agent experience 👉 And more. Download our latest whitepaper to explore the ways conversation intelligence can drive enterprise-wide value. https://lnkd.in/e_FYVmB6