Darien Bates’ Post

Training employees to do their jobs well and developing their skills directly impacts your bottom line.  But, how specifically can you illustrate the value? Take a look at our latest blog to learn how you can track the measurable impact of delivering training that creates star employees and keeps them engaged long-term: https://lnkd.in/eZRYsfKs

The foodservice industry has a training problem. But not in the ways most people think. Check this out: Turnover. Burnout. Knowledge gaps. Suffering culture. These pain points are what ultimately led to the inception of Pineapple Academy. It was clear to me and Greg Gorgone that traditional training wasn't cutting it - and operators deserved better. Our mission is clear – to fight against the conventional approach by providing bite-sized, skills-based video training directly to frontline employees within their existing workflows. This means: -5 minute or less video content led by experts -Content shared through links or placed in work areas using QR codes -No need for employee email logins -No more taking employees away from their duties for extended periods We understand the importance of operational efficiency, and that's why Pineapple Academy delivers training content strategically through easy to watch videos. These digestible lessons not only enhance learning but also seamlessly integrate into daily tasks, minimizing disruptions and maximizing the impact of each training module. Our commitment to empowering businesses with a more effective, efficient, and impactful training solution is unwavering. Want to know more? Ask me in the comments! #operations #foodservice #turnover

Planning out your next chapter of growth? 🌱 Join us tomorrow for an exciting panel discussion with Trisha Bovell of Big Chicken and McKinsey Capitosti of &pizza on training strategies you can implement during new store openings 🚀 In this webinar we'll discuss how you can overcome: 🪨 Inconsistent standards across different training materials and formats 🪨 Barriers to using online training in a group settings to ensure engagement and interactivity 🪨 Differences in training programs for different roles and cultural contexts while preserving core company values Tight on time? Register for the session so you can get the recap delivered straight to your inbox. https://lnkd.in/g8TqnnTi

🚀 Restaurant Employee Onboarding! 🚀 We have completed another successful onboarding for a restaurant chain, and this one was all about absolute customization. At SincX Learn, we dig deeper to create training that fits your needs. Here’s how we delivered: ✅ On-Site Video Shoot: The customer wanted real training that resonated with their staff. We shot videos on location with their team, ensuring the content was highly relevant and practical. ✅ Custom Training Modules: We built specific courses on food safety, customer service, and operational roles based on the restaurant’s processes and procedures. ✅ Mobile-First Flexibility: Employees completed training on their phones via the SincX Learn App, making it easy to learn on the go without affecting their schedules. ✅ Seamless Integration: We worked with leadership to roll everything out smoothly, with zero disruption to daily operations. ✅ Immediate Impact: New hires felt confident from day one, and managers immediately saw a noticeable performance improvement. Let's connect if your restaurant needs customized training. Check this out: https://lnkd.in/gF4eCeSb #CustomTraining #VideoLearning #RestaurantOnboarding #Elearning #SincXLearn #TrainingThatWorks

Introducing my demo training packet tailored for onboarding restaurant workers! What excites me about this training is its alignment with the technology expectations of the primary audience, between 16-28. Considering they spend an average of 9 hours on their phones, why not offer a digitally engaging and interactive onboarding experience? Check it out here: https://lnkd.in/eh8KFPXe (I'm pretty proud of the video I made on the brewing process. It's much better than a full page of text!) Share with restaurant, bar, and brewery managers seeking to streamline onboarding and minimize the risk of losing new hires to boring paper training docs. If you've reached this point, share your favorite restaurant. In Nashville, mine's easily Rosepepper. https://lnkd.in/eh8KFPXe

A recent CNN article, “Why Americans are snubbing McDonald’s and Starbucks,” highlights an emerging trend in consumer spending habits. While overall spending remains strong, customers are becoming more discerning, particularly when dining out. What does this mean for the restaurant industry? Success hinges on understanding and adapting to these changing preferences. Case in point: McDonald’s is extending its $5 Meal Deal, and Starbucks is helping loyal consumers “Seize the yay” with in-app deals all summer. But what does this have to do with restaurant training? A new ROI study using Schoox customer data found that restaurants can increase sales from limited time offers (LTOs) by as much as 10% with improved messaging and training. Ten percent is a lot of McDoubles and Frappuccinos! What’s the secret [sauce]? Schoox’s personalized, easy-to-use training platform provides consistent training to all frontline, deskless, and franchise employees, ensuring that new messaging, product features, menu items, and promotions are included in all sales situations. Here’s a quote from one of the study participants: “The platform makes it easier for people to train, and a well-trained salesforce provides better customer service, leading to higher sales. We are stealing shares from other brands, and we credit the Schoox training with helping us.” Our interactive value calculator visualizes and quantifies the potential ROI of moving to Schoox using actual ROI data from our customers! Try it here: https://bit.ly/3RTOwPe. .

Interesting to see the ExpandShare acquisition today by Restaurant365. I'm not super surprised to see training get added by R365 as their platform is very complex and having an ability to onboard and train more people on it would certainly make things easier for a lot of operators. In general though we are certainly moving into an era where staff development and training (something historically overlooked by most in the hospitality space), is going to be more and more important. As we have a smaller pool of available employees we are going to be consistently asking them to do more with less and to utilize technology to automate/expedite repetitive tasks (which very few people like doing anyways). Jason Berkowitz and I have been having this conversation for a few months now as it's critical that restaurants figure out how to solve this issue at scale and with consistency. What's your biggest training struggle either on the restaurant tech side or in the actual restaurant operations side?

Forget pizza parties 🍕 The key to retaining employees in today's world is training 👩💻 Not sure where to start? Our recent blog covers the benefits of learning and development training and provides a roadmap for implementation to help you motivate and retain your employees. Check it out ➡️ https://bit.ly/3wMGHDC #employeetraining #retention #talentmanagement

Have you ever wondered how Responsible Training grew from a small, family-run business to a nationally recognized leader in online training? In a recent podcast interview, CEO Andrew Tyndall shares the company's history from its noble beginnings to its plans for the future. 1999: Foundation: Founded by Andrew's mother, operating out of her car to provide on-site restaurant training. 2004: Online Training Exploration: Launched the first online food handler program, pioneering the service. 2004-2008: Critical Development Period: Transitioned from a small concept to a growing business, forming significant partnerships with Lowe's Farmers Market and Chuy's Mexican Restaurant. 2008: Becoming an LLC: Officially became a limited liability company, expanding beyond Texas. 2010: Andrew Tyndall Joins: Andrew began working full-time in support and sales roles. 2013-2014: Leadership Transition: Andrew's mother started stepping back, and Andrew took on more responsibilities. 2015-2016: Andrew Becomes Majority Owner: Andrew bought out his mother and rebranded from Safeway Certifications to Responsible Training. 2017-2020: National Expansion: Expanded from a presence in two states with three programs to a national presence with 150-200 programs. 2020: Technological Advancements: Began developing a new system to integrate advanced technology with their content. 2022: National Accreditation: Rolled out national accreditation, offering virtual and live proctoring programs. 2023: Focus on Diversification: Explored new training areas such as cannabis packaging, driver safety, and pool training. 2024: Advanced System Deployment: launched a new system aimed at integrating content and technology, improving automation, and enhancing user experience. Make history with us! Learn how we can help you streamline your certification process at responsibletraining.com.

A simple way to measure whether training met its mark is the Net Promoter Score or NPS. You have likely seen this on retail, restaurant, and product surveys. “How likely are you to recommend us?” The twist for training is to ask, “How likely are you to recommend this training to your peers and friends?” Use a 1 to 10 scale with 10 being the highest. The thinking behind this question is that those who rate high, 9 or 10, are likely to do something with the training content. This is an entry point for organizations who want to start measuring training’s impact on the organization, but do not yet have the experience or resources to create a more robust evaluation strategy. What kind of evaluation strategy does your organization use for training?