SaaS industry Customer Success Manager driving satisfaction, growth and leading US/EU clients. Skilled in retention, expansion, and decision making.
It's easy to get overwhelmed by Customer Success, especially early on in your career. So many techniques, tools, processes and guides to follow, but sometimes its good to get back to basics: Customer success is a science but it's not rocket science. There are a few simple things you can do to improve your customer success efforts: Get to know your customers. What are their needs and goals? What are their pain points? 🤔 Set clear goals and expectations. What do you want your customers to achieve with your product or service? 🎯 Provide regular support and training. Help your customers learn how to use your product and get the most out of it. 📚 Be proactive and responsive to customer feedback. Don't wait for customers to come to you with problems. Be proactive and reach out to them to see how they're doing. 👂 Go the extra mile. Do the little things that make a big difference such as following up on a support ticket quickly. 🏃♀️🏃♂️