Designit’s Post

Great to see Pragma Consulting's latest airport research (part of our growing Global Pulse Survey), published by The Moodie Davitt Report today. "Ensuring comfortable commercial dwell time, better integration of services, using digital to add value and blending local and global brands and experiences are key to driving traveller satisfaction and spend at airports." #consumerinsights #datadriven #design

🌟 The Human Touch in Hospitality: Balancing Technology with Personalized Service 🌟 In the rapidly evolving hospitality industry, where technology continually reshapes the landscape, the significance of human interaction remains unparalleled. As we embrace digital transformations, from AI to robotics, the essence of hospitality – the human touch – becomes more critical than ever. Human Resources: The Heart of Innovation and Service Excellence Strategic human resource management is pivotal, not just for navigating technological advancements but for fostering an environment where innovation thrives. Training and selecting multi-skilled employees are essential practices that enhance both service quality and innovation. The human element is irreplaceable, acting as the cornerstone of memorable customer experiences. The Power of Personalized Encounters A holistic approach to managing customer experiences underscores the collaboration across departments, ensuring every interaction is personalized and memorable. Emotional connections, facilitated by genuine human interactions, offer a competitive advantage that technology alone cannot replicate. Technology: An Augment to the Human Touch While AI and robotics introduce efficiency and novelty in service delivery, they should complement rather than replace the personalized care and empathy that define the hospitality experience. The future of hospitality lies in leveraging technology to enhance, not overshadow, the human element that guests cherish. 🔍 Insightful Takeaway As we look to the future, the hospitality industry must balance technological innovation with the irreplaceable value of human interaction. The essence of hospitality, characterized by personalized, empathetic, and memorable service, relies on this delicate balance. Let's champion the human touch in an increasingly digital world, ensuring that as we advance technologically, we remain rooted in the principles of hospitality. #HospitalityIndustry #HumanTouch #CustomerExperience #TechnologyInHospitality #Innovation #StrategicHRM #PersonalizedService

Greetings, everyone! In this Tuesday, I am thrilled to share the exhilarating advancements we are spearheading at Y Concept Apartments in the realm of hospitality technology. 📊 Data Intelligence: We’re leveraging AI technology to refine our pricing strategies continually. Through machine learning, we analyze market trends in real-time, enabling us to offer the best prices to our guests, always ensuring value and satisfaction. This foresight also facilitates anticipating the desires and needs of our guests even before they voice them, creating a seamless, personalized experience for each visitor. 🤖 Automation Excellence: At the heart of our operations is state-of-the-art automation technology, streamlining various tasks and offering efficiency like never before. From hassle-free automated check-ins to smart energy management systems within our apartments, we’re incorporating innovative solutions that not only enhance our operational efficiency but also significantly elevate the guest experience. 💼 Personalized Customer Experience: At Y Concept Apartments, we believe in harnessing technology to craft unforgettable experiences. AI assists us in offering bespoke guest experiences, with personalized recommendations on local activities, and dining spots, aligning with their preferences and tastes, all with the aim to make their stay nothing short of remarkable. 🌿 Sustainability: We are fervently exploring avenues to integrate technology for greener operations. Through smart energy solutions, we are not only reducing our carbon footprint but also fostering an environment-friendly stay, embodying a sustainable future in hospitality. 🌟 Future-Forward: As we stride into the future, we’re committed to positioning Y Concept Apartments at the forefront of innovation in the hospitality sector, constantly evolving and embracing technology to set new benchmarks in guest satisfaction and operational excellence. Join me in this thrilling journey, and please comment if you have new and fresh ideas to share. Together, we can shape the future of hospitality! #Innovation #HospitalityTech #YConceptApartments

2023 Hospitality Trends: Guest Personalization = Increased Revenue AI Automation = Time Savings + New Revenue Modern UX + Self-Service = Efficient Staff + Happy Guests Integration Tech = Rapid Innovation + Emerging Revenue Platform-Based Tech = Optimize Operations + Revenue Growth Follow the link to explore more. https://lnkd.in/dw485pCX

Delving into the Future of Convenience: Unveiling the Digital Concierge In our latest blog post, we delve into the transformative realm of the digital concierge and its profound impact on modern lifestyles. From seamlessly integrating AI-powered assistance to personalizing user experiences, the digital concierge is redefining convenience across various sectors. Curious to explore more? Read the full blog on our website and stay updated with our forthcoming innovations. Subscribe to our newsletter for exclusive insights and industry trends. #newblogpost #DigitalConcierge #BELUX #LifestyleManagement #PropertyManagement #ArtificialIntelligence #Innovation #FutureofConvenience #UserExperience #BusinessSolutions

Very proud to share my first publication about Experience Innovation in luxury travel and hospitality in the interview with honorable Boston Hospitality Review by Boston University: https://lnkd.in/egQjbHXR Resulting from 15+ years of international experience in Global Corporate Hospitality and elevated by the high-demanding HEC Paris Executive MBA, my perspective on customer experience innovation focuses on the "orchestration" approach which addresses the adaptation of the existing competitive advantage of a luxury brand to the « being » expectations of NextGen audience. This occurring shift from Experience to Transformation economy enhanced by IA progress reshapes the role and the nature of the service provider in the value creation process. So how does the Experience Innovation reshape existing business models? So far, extensive research for my capstone executive consultancy project reveals diverse trends and strategies that key industry leaders Amadeus Hospitality Accor DWorld VR Le Bristol Paris develop to design and deliver meaningful experiences albeit incorporating new revenue streams and increasing brand equity. Yet, Hospitality inner capacity to build long-lasting customer relationships on a structured and tested way is transgressing the traditional industry boundaries and has a lot on the table to bring to other industries. If you are rethinking your current business model, hospitality's organic focus on Customer Engagement as key driving force of business, can be a valuable competence to integrate in the future growth in more sustainable and inclusive world.  Any questions or comments ? Open to discussion by DM. Thank you Jonathan Katz Leora Halpern Lanz, ISHC Patti Brown Anne Michaut for your trust, support and inspiration. #experienceinnovation #experienceorchestration #luxuryhospitality #luxurytourism #destinationmanagement #customerexperience #luxurycustomerexperience  

Maximize the potential of your hospitality business with #PixelviuDigitalSignage. 🖥️ Elevate guest experiences by providing real-time event information and scheduling with ease. #VersatileContentDisplay allows for a dynamic interaction with guests, while the #ScalableSignageNetworks management suits premises of all sizes. Enhance your spaces' aesthetics and guest perception through modern digital displays across your premises. #EngagementAndMarketing tools further empower businesses to interact effectively with guests, driving a memorable customer experience and potentially increasing revenue. Discover the power of digital signage with Pixelviu! #HospitalityInnovation #GuestExperience

Aesop knew something in 600 B.C. that could save modern boutique hotels... As the story goes: A deer, captivated by its reflection in a pool, admired the beauty of its antlers. But was blind to the true essence of its strength - its powerful legs. The ancient fable mirrors today's hospitality industry. In the race to wow guests with the latest tech ornaments, Such as smart rooms, AI chatbots, and virtual concierges, Many hotel’s have overlooked the core of hospitality... Emotional connection and storytelling. Successful hotels understand that the core of hospitality isn't housed in computer chips or coded into apps. Although those do help facilitate efficiency and incremental increases in revenue. The true soul of hospitality is a narrative built into every corner of the guest journey, from the website experience to the on-site experience, The brand is consistent, and guests feels it. These hotels know that after a guest checks out, they may not remember the in-room light dimming app, But they will never forget how the brand and staff made them feel In a time when technology is ubiquitous, let's get back to what hospitality is really all about. Crafting experiences guests fall in love with, and remember for the rest of their lives. This means shifting our attention from the ornamental to the foundational, From tech to touch. This way of thinking is especially important for boutique and independent hotels. Who have the capacity for creativity, storytelling, and expression that some of the chains do not. Its time to shed the obsession of tech, and take advantage of your brand and story. #guestexperience #hospitalitybranding #hospitalitystrategy #hospitalitytech #boutiquehotel #independenthotel STUDIO CIRCA

Streamlining operations to enhance the guest experience is an art in itself. Read more 👉 https://hubs.li/Q02kJKNc0 #RocketRezSolutions #RetailManagement #DataDrivenDecisions #MarketingIntegration #OperationalExcellence #MuseumOperations #EfficiencyMeetsArt