DHRUV SINGH’s Post

I recently posted about how operators must understand their customers better before considering any price rises into 2025, following the impact the budget will have in leisure and hospitality. To illustrate this point, on a no names basis, I compare a brand from three different leisure sectors, bowling, adventure and cinema. You can see on these few slides how each brand might think differently about price rises based on some of these insights. We dive much deeper into this and many other areas to help our clients forecast, which seems more important than ever right now. #bdocompass #budget #pricingstrategy #consumerinsights

Understanding your customers and aligning your propositions to ensure relevance and value is vital before making pricing decisions. Drawing from insights in BDO UK LLP’s Consumer Sentiment survey, we compared how three distinct leisure operators—across bowling, adventure, and cinema—approach pricing strategies. Why do this? Because understanding what drives customer behaviour and spend ensures pricing strategies are not only competitive but also resonate with your audience, driving loyalty and growth. This is just one example of the proprietary insights we deliver regularly, leveraging deep sector knowledge and robust data to guide pricing decisions across the consumer, leisure and retail sectors. We’ve likely tracked your brand—or your competitors. Curious how you compare or whether you were in our analysis? Let’s talk. #bdocompass #budget #strategy #consumerinsights #BDO #Nationalinsurance #UKHospitality

It's the EASIEST win in hospitality 💁🏻♀️ And there's a cheat code to hit it every time. We visited over 250 of the world's leading boutique clubs. During the check in process of our FIRST VISIT, in our Reception Services category at The Fit Guide, only 43% of clubs used our name. Not a great score, but there's an easy way to improve. We can 'cheat' easily to make sure we do this every time and enhance our connection with the client. We all use booking softwares like Mindbody, ABC Glofox or Hapana. There's nothing wrong with using these platforms to job your memory and use the member's name. No one is perfect remembering names - myself included - so it's OK to get some help. Failing that - just ask! "I'm sorry, I know you were here yesterday for the class but I can't quite remember your name. Can you remind me?" Sometimes we feel awkward saying this, but people actually appreciate that you're making an effort, and it shows that it's important to you that you know their name. To build something special, start with a culture of connecting with your members. And step one is using and remembering names. How do you and your team learn, remember and use names? #thefitguide #hospitality #excellence #fitnessindustry #boutiquefitness

Some more interesting insights from Tom around the impact of price increases in L&H. Very topical for next year’s forecasts and for those of us that have to perform due diligence on them!

How do we train crew to fulfil desires guest didn't even know they had? Paul Martin and Andrew Roch sat down to discuss this very topic. Paul says " everything is still very much led by the guest, we’re still waiting for the guest to tell us what they want and when they want it." Instead of proactively engaging with guests, getting to know their preferences, and creating personalised experiences, crew members are often reactive rather than proactive. To truly thrive in this ultra-competitive industry and secure repeat charter bookings, you must empower your crew to go above and beyond. To listen to the conversation in full, head to: https://lnkd.in/dbEtSq6C

Investing in a Fly[XYZ].com domain, whether as #primary or #secondary web addresses, is a #strategic move for airports. These domains simplify online access, enhance customer engagement, and serve as powerful digital assets that improve overall online presence. Embrace Fly[XYZ].com domains to create a memorable, accessible, and effective digital footprint for your airport. #TravelRetail #AirportShopping #DutyFree #AirportMarketing #DigitalAirportRetailing #Airports #Retail #AviationMarketing Visit FlyPSP.com (Official) #FlyPSP #PalmSprings #InternationalAirport 'Easy to access, easy to recall' online airport address.

A lighter Monday LinkedIn post for all the road warriors out there... Delivering hundreds of client SKOs, training events and more, you see your fair share of hotel & conference center breakfast buffets. Here's my question: have you EVER seen an optimally designed coffee sequence in those buffet lines? There MUST be a business opportunity in designing one. Sometimes your hands are full when you hit the coffee. At others, all the accoutrements are at another table 10 steps away. Often the line hits a standstill for the 4-creams, 8-sugar people among us. Don't even get me started on the sleeves and lids appearing at the beginning of the sequence. Have you seen an optimal sequence? Or is this another one of those intractable problems like airline boarding groups? Have a great week everyone, and enjoy the inevitable scrambled eggs & bacon.

Our guests speak for us! Your kind words inspire us to keep delivering the best! Here's what our valued clients say about Booking Master and how our services have made a difference in their journey. #BookingMaster #HotelManagementSoftware #ClientLove #ReviewsMatter #DigitalTransformation

I had an interesting thought when I was flying to London a couple weeks back. It was my first time flying Virgin Atlantic into London from Atlanta. As I was watching the safety video, I was mesmerized by its story-telling and entertainment value. I recalled flying when I was younger and seeing very functional safety videos/demonstrations. The safety videos of today are a far cry from the ones I remember seeing as a child. Many airlines today are making incredibly creative and engaging safety videos that are fun to watch for their entertainment value alone (LOTR safety video from Air NZ anyone??). “But why?” you might ask. Why spend money creating an epic safety video? It’s just a “cost of doing business” for airlines so why shouldn’t they just make the cheapest thing possible? Two reasons : 1. Because the airline brands seized on the opportunity to create customer delight and build their brand equity. It probably has negative ROI if you consider just the basics of product/service delivery. But what about the value it brings to your brand equity and customer/consumer love? 2. All airlines live and breathe on safety. It is critically important for flyers to be aware of safety protocols in the rare event something unexpected happens. They were fully aware safety demonstrations were boring and being ignored. By creating an engaging product, they are much likelier to get people paying attention, while at the same time building their brand. This is innovation. You may think making a change to one small aspect of your product experience doesn’t matter. But it does. #innovation #customerexperience #consumerexperience

As the year winds down and the holiday magic fills the air, there’s no better time to make life simpler. 🎁 Concierge Live is here to streamline your ticket management, giving you more time to focus on what matters most—your team, your clients, and the moments that make the season special. Whether you're planning for a big event or wrapping up the year’s operations, let us take the stress out of the process so you can head into the new year ready to win. 🎅 What’s on your wishlist for 2024? Let us know in the comments! 👇 #HolidaySeason #TicketManagement #SportsIndustry #HappyHolidays