DICK'S Sporting Goods’ Post

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The memories are endless and only matched by the lessons learned. My teams in Lubbock, Amarillo and Clovis are the reason to celebrate these 4 years. You guys make the communities you serve even better. You provide care for so many beautiful souls. To celebrate these four years. Here are some lessons learned: 1. Most hard decisions are made easier when wearing adorable slippers. My favorite office nickname to date is slippers. 2- When encountering an intense situation don’t handle it in isolation. My team has great ideas, I just have to be intentional at asking good questions. If you feel like you are over-communicating. You are probably just now communicating enough. 3- Plan for fun and always have a pulse on your energy as a leader. I can be intense and I know that about myself so I schedule fun with my team. That looks different everyday and from team to team but that is really where I get to learn about them and they are the most important thing. 4- Protect the culture. It is the foundation of who we are and how we thrive. Here’s to the next year! The best is to come!

I recently made a mistake when celebrating a great month in our company.  We blew away our goal and I wanted to recognize our team. Instead of just congratulating our team for their great accomplishment, I threw in the dreaded "but" at the end of it. "but, next month will most likely be much different." There was no need for me to do this.  I intended to shield them from a possible letdown the following month since we always have a strong January. The "but" was not necessary at that time (and probably not at all). Celebrate your wins.  Recognize the success of your team - the other stuff can wait. A well-informed team already knows of the challenges that may lie ahead and is prepared to handle them. Let celebrating your wins stand on its own.  Do not dilute what your team accomplished. Interestingly, February came and they beat our target for that month as well.....and did it again in March.

The weeks with the biggest wins aren’t what you think they are. They’re the weeks when things absolutely go to sh*t but you don’t dip back to your previous pattern of all or nothing thinking. One of my clients recently had a week where work was crazy, where driving conditions added a bunch of extra stress and commute times, where groceries didn’t get delivered and so on. And how she handled it was so awesome. It’s easy to have a stellar week when everything is going well and life is giving you an easy time. But to dig deep into the skills we’ve worked on, find good answers to the question “What’s my best next choice” and not say “f%*k it” are THE weeks to celebrate. Celebrate those wins. They matter. In fact, they matter the most.

Some context to go with the image below from National Automobile Dealers Association (NADA) !

Sometimes just taking a deep breath and engaging in our playful sides is exactly what we need to reset and reengage in news ways in the business. Love this reminder Hayley that laughter, creativity, teamwork, and play can have a significant impact on our connections and our joy. #wellness #joy #teamwork #impact #BusinessPerformance

Check out our Go>Choose recognition program that is run by the employees of Bish's RV. Here's how it works 👇 When our team sees someone that does something great, or sees someone do something a little extra, they take a "caught ya" card. On that card, they write down who they are and what they did that was awesome and pin it on the board. You can see below that there's a lot of great stuff being done that's getting noticed. This particular Go> Choose board is at our dealer support center, and each of the Bish's RV locations has a board of its own. It's awesome being able to see all in one place how the team is not only serving each other, but how they are going beyond the norm to make a good experience for everyone that walks into a Bish's RV location.

So effective!

How do you get the best education in the automotive industry? By building a team that strives for excellence in everything they do! Even if it means racing office chairs down the hallway at NADA Academy! 😂 Disclaimer: no automotive professionals were harmed in the making of this video #TeamSpirit #OfficeOlympics #AutomotiveExcellence #NADA #cardealerships #automotive #culture

Top level training in a state-of-the-art environment!