Digital Practice’s Post

Want a sneak peek into the magic of Setuply? Join our upcoming webinar and be inspired by real customer success stories! You'll see firsthand how our solution has become their secret weapon for accelerating revenue recognition, elevating client management, and putting an end to client onboarding bottlenecks. Register today: https://hubs.li/Q02zwLbN0 #revenuerecognition #clientmanagement #clientonboarding

“Would you renew today?” 🤔 Find out how Tomas Williams and the Customer Success team at Procurify use Vitally Playbooks to automate a series of actions based on customer renewal sentiment. 🔍 Explore Tomas' interactive Playbook automation, complete with step-by-step explanations to help inspire your own renewal process: https://lnkd.in/g6MqwC6r #CustomerSuccess

AI in Customer Success: Refining Customer Face Time With AI-Driven Customer Insights > Forrester’s "Predictions 2024: Tech Leadership" report estimates AI will free up to 50% more time for employees to engage in creative problem-solving, driving customer-centric innovation and creating unprecedented business value. Imagine giving a CSM half their day back — how could they use that time to deepen connections with customers, their No. 1 priority, and come better prepared with data-enriched information for their next conversation? You could argue that delegating time-intensive tasks to AI-powered tools frees you up to engage with more customers on a human level. At least 79% of customer service leaders think so as they plan to invest in more AI capabilities over the next two years. You not only gain the time back to meet with more customers, but CS teams can spend their energy where it really counts, which is on account strategizing and better solving customer problems. With the help of AI-powered predictive analytics solutions, they can more quickly spot trends among customer segments that indicate customers are happy, healthy and likely to renew. AI solutions can synthesize account history and context to better equip the CSM with sensitivities and areas to focus on with customers. Take product usage trends, previous account notes, support engagement, or customer satisfaction scores (CSATs). CSMs deepen their knowledge of a particular customer’s behaviors and performance with your solution. Hence, the pressure is lifted off of your CS teams to manually sift through mounds of data and steers follow-up conversations to be based on the most recent and relevant information. On the other hand, AI can also be an asset for building predictive models for other important KPIs like churn and customer risk and retention. AI can look for engagement dips, negative customer sentiment and correlated behaviors between customers that have churned, thus allowing you to spot risk earlier in the customer journey. Take advantage of AI’s ability to automate identifying high-risk customers before bigger problems escalate so you can make real-time decisions and quickly connect them with a human expert for a live conversation. (For more: https://lnkd.in/gWbBJPbU ) This data in turn should be leveraged by your organization’s entire go-to-market motion. Alerting sales to common problems within a customer segment identified by AI will give your account executives an advantage during the sales cycle. For example, account executives and sales engineers can use discovery calls and demos to show the prospect how the product solves a problem they might not even know they have. Delivering this proactively in a face-to-face conversation showcases your revenue team’s expertise and unlocks new value propositions for your potential customers.

Skyrocket Your Customer Success: Master the Top Strategies Now! Dive in: https://hubs.ly/Q02g6Zjh0 Looking to elevate your customer success to new heights? This article unpacks the best strategies for scaling customer success in businesses, focusing on creating a robust framework, leveraging technology, and personalizing interactions. Whether you're a startup or a large enterprise, these insights are crucial for fostering long-term customer relationships and driving growth. Read, like, tag and share to transform your approach to customer success and see your business soar🤝 #CustomerSuccess #CustomerSatisfaction #BusinessGrowth #CustomerRetention #CustomerExperience

A couple weeks ago, we teamed up with our friends at Intercom and evaluagent® to discuss the benefits of a best-in-category tech stack for your customer support operations. Here’s a preview of what the group covered: 👉 Specialized, best-in-category solutions provide deeper functionality and more customized support compared to consolidated, all-in-one platforms. 👉 Consolidated tech stacks may initially seem cost-effective but can incur hidden costs, including reduced flexibility, overpayment for unused features, and costly custom integrations. 👉 Adopting a consolidated tech stack can lead to inefficiencies and frustration due to misalignment with specific operational needs, stifling innovation and increasing operational costs. Want to see what else you missed? Read the event recap and watch the webinar on demand.

🌟 Customer Success Spotlight 🌟 We’re thrilled to share how Henry+Horne transformed their workflow with Suralink. The firm was relying on a combination of Excel files and a document portal. While this approach made managing engagements possible, it was far from efficient. Henry+Horne implemented Suralink and reduced management time by 83%. Want to know how? Let’s chat. https://lnkd.in/eHyx2Ssk #CustomerSuccess #Efficiency #Suralink

Ready to shape the future of your practice? 🤩 Kickstart your journey to customer success with our Elevate programme. Our experienced consultants will align your goals and craft a customised success plan just for you. Sound too good to be true? Let's connect here🤝:https://hubs.la/Q02yf6TX0 #Dentally #DentallyElevate #CustomerSuccessProgramme #CloudDentalSoftware

Skyrocket Your Customer Success: Master the Top Strategies Now! Dive in: https://hubs.ly/Q02g6PYQ0 Looking to elevate your customer success to new heights? This article unpacks the best strategies for scaling customer success in businesses, focusing on creating a robust framework, leveraging technology, and personalizing interactions. Whether you're a startup or a large enterprise, these insights are crucial for fostering long-term customer relationships and driving growth. Read, like, tag and share to transform your approach to customer success and see your business soar🤝 #CustomerSuccess #CustomerSatisfaction #BusinessGrowth #CustomerRetention #CustomerExperience

🚀 Customer Success is Evolving – Are You Ready? 🚀 We’re excited to invite you to our upcoming webinar: "A New Era in Customer Success: CS 5.0 and Baton Live Demo." 📅 Date: Tuesday, July 23, 2024 🕙 Time: 10am PST / 1pm ET Our CEO, Dave Blake, will share insights on the evolution of Customer Success as we enter the CS 5.0 Era and showcase how Baton (acquired by ClientSuccess) integrates seamlessly with ClientSuccess to elevate your onboarding and implementation capabilities. 🔍 Why Attend? ➤ Reflect on the AI-first Era for Customer Success: CS 5.0 ➤ Learn how Baton can enhance your onboarding processes ➤ Watch a live demo of the Baton solution Don’t miss this opportunity to streamline operations, boost cross-team collaboration, and take Customer Success to new heights! Interested? Let us know in the comments so we can send you the link. ↴ #CustomerSuccess #Webinar #ClientSuccess #Baton #CS5.0

Are you ready to elevate your #servicemanagement to the next level? We’re thrilled to announce Monday's upcoming #webinar on Service Management. In this webinar, you will explore: 👉Key Features and Benefits: 👉Live Demonstration: 👉 Customer Success Stories:  👉Q&A Session: 📅 Do the registration now: https://lnkd.in/gsyB2pwv #monday.com #mondayservices #mondayservicemanagement #mondaypartner #CloudCache #mondaywebinar