Olivia Gates’ Post

Unlock the power of customer success with Quint! Our Smart PlayBook, Smart Platform & Smart Tools are designed to address the key challenges businesses face in today's digital landscape. From reducing churn rates to gaining actionable insights, Quint's solutions empower you to build lasting relationships with your customers. Reach out today to schedule a personalized presentation and take your customer success strategy to the next level. Ready to unlock the power of customer success? Reach out for a personalized presentation! #QuintConsultingServices #Quint #CustomerSuccess #CustomerRelationships #SmartTools #QuintSolutions #DigitalTransformation #SmartTools #SmartPlatform #BusinessChallenges

The future of Customer Success is evolving, and companies are seeking innovative solutions to drive revenue while optimizing costs. One approach gaining traction is blending purpose-built teams with internal capacity and technology. By doing so, businesses can expand their reach and focus on core customers. Are you interested in enhancing your Customer Success strategy to drive revenue while optimizing costs? Look no further than the right Customer Success partner and help grow your revenue while keeping costs in check. #DrivingRevenueWithCustomerSuccessAtScale #WeAreTekExperts

Are you truly investing in the success of your customers? In today's competitive landscape, customer success isn't just a buzzword; it's a necessity for sustainable growth. By understanding and addressing the unique needs of your customers, you can drive satisfaction, retention, and advocacy. Successful customer success strategies involve proactive onboarding, ongoing relationship building, and continuous improvement. By prioritizing customer-centricity, companies can unlock new opportunities, increase revenue, and build a loyal customer base. At Unicorn Hustle, we're committed to helping businesses achieve their desired outcomes through our SaaS solutions. Join us in our mission to prioritize customer success and drive long-term growth. #CustomerCentric #BusinessSuccess

Transform Your Admin Launches: The Secret to Achieving Customer Success Discover the game-changing enablement sessions that will leave your end users in awe. Join us as we unveil the powerful strategies to build a community and drive customer success. Witness the remarkable transformation and take your business to new heights. #AdminLaunches #CustomerSuccess #EnablementSessions #BusinessTransformation #CommunityBuilding #StrategiesForSuccess #CustomerEngagement #EmpoweringUsers #BusinessGrowth #TransformYourBusiness

Skyrocket Your Customer Success: Master the Top Strategies Now! Dive in: https://hubs.ly/Q02g6Zjh0 Looking to elevate your customer success to new heights? This article unpacks the best strategies for scaling customer success in businesses, focusing on creating a robust framework, leveraging technology, and personalizing interactions. Whether you're a startup or a large enterprise, these insights are crucial for fostering long-term customer relationships and driving growth. Read, like, tag and share to transform your approach to customer success and see your business soar🤝 #CustomerSuccess #CustomerSatisfaction #BusinessGrowth #CustomerRetention #CustomerExperience

Skyrocket Your Customer Success: Master the Top Strategies Now! Dive in: https://hubs.ly/Q02g6PYQ0 Looking to elevate your customer success to new heights? This article unpacks the best strategies for scaling customer success in businesses, focusing on creating a robust framework, leveraging technology, and personalizing interactions. Whether you're a startup or a large enterprise, these insights are crucial for fostering long-term customer relationships and driving growth. Read, like, tag and share to transform your approach to customer success and see your business soar🤝 #CustomerSuccess #CustomerSatisfaction #BusinessGrowth #CustomerRetention #CustomerExperience

Need help with Digital Practice? Don’t worry, our Customer Success Heroes are here to save the day! With their expertise and dedication, they’ll guide you through any challenges you might be facing. Reach out to us and experience first-hand how we turn your problems into solutions. Your success is our mission! #DigitalPractice #CustomerSuccessHeroes #WeAreHereForYou” --------------- Create an account to start a 30-day FREE trial DigitalPractice.io

Looking to amplify revenue growth? Unveil the winning equation of RevOps + Customer Success in our latest blog. Elevate your business strategy with insights you can't afford to miss! https://hubs.ly/Q028mzkJ0 #RevOps #CustomerSuccess #BusinessTransformation

Let's make #nearbound CS simple. A successful customer success motion answers 4 questions. 1) Who is my customer using? 2) Who do they trust? 3) Who is assisting them? 4) Who else is addressing the same challenges your customer is facing? As Asher Mathew, Co-Founder & CEO of Partnership Leaders says, “The best companies have identified the close correlation between adoption of their partner integrations and increased customer retention. They also know a customer is much more likely to successfully implement and adopt their product if there is an expert consulting partner guiding them through the process.” Read some of our key highlights from Nearbound and the Rise of the Who Economy: https://lnkd.in/gsCey3Pg

AI in Customer Success: Refining Customer Face Time With AI-Driven Customer Insights > Forrester’s "Predictions 2024: Tech Leadership" report estimates AI will free up to 50% more time for employees to engage in creative problem-solving, driving customer-centric innovation and creating unprecedented business value. Imagine giving a CSM half their day back — how could they use that time to deepen connections with customers, their No. 1 priority, and come better prepared with data-enriched information for their next conversation? You could argue that delegating time-intensive tasks to AI-powered tools frees you up to engage with more customers on a human level. At least 79% of customer service leaders think so as they plan to invest in more AI capabilities over the next two years. You not only gain the time back to meet with more customers, but CS teams can spend their energy where it really counts, which is on account strategizing and better solving customer problems. With the help of AI-powered predictive analytics solutions, they can more quickly spot trends among customer segments that indicate customers are happy, healthy and likely to renew. AI solutions can synthesize account history and context to better equip the CSM with sensitivities and areas to focus on with customers. Take product usage trends, previous account notes, support engagement, or customer satisfaction scores (CSATs). CSMs deepen their knowledge of a particular customer’s behaviors and performance with your solution. Hence, the pressure is lifted off of your CS teams to manually sift through mounds of data and steers follow-up conversations to be based on the most recent and relevant information. On the other hand, AI can also be an asset for building predictive models for other important KPIs like churn and customer risk and retention. AI can look for engagement dips, negative customer sentiment and correlated behaviors between customers that have churned, thus allowing you to spot risk earlier in the customer journey. Take advantage of AI’s ability to automate identifying high-risk customers before bigger problems escalate so you can make real-time decisions and quickly connect them with a human expert for a live conversation. (For more: https://lnkd.in/gWbBJPbU ) This data in turn should be leveraged by your organization’s entire go-to-market motion. Alerting sales to common problems within a customer segment identified by AI will give your account executives an advantage during the sales cycle. For example, account executives and sales engineers can use discovery calls and demos to show the prospect how the product solves a problem they might not even know they have. Delivering this proactively in a face-to-face conversation showcases your revenue team’s expertise and unlocks new value propositions for your potential customers.