At Shifting Frames Consulting, we use evidence-based strategies to provide organizations and healthcare professionals with the tools to interrupt bias in their daily work.
Implicit and explicit bias impacts healthcare interactions everyday. Despite many explicitly held professional codes of ethics and personal values, patient and provider interactions often reveal disparities across many identities. Unfortunately, these disparities break down patient trust, negatively impact patient outcomes, and can also contribute to provider burnout due to decreased connection and distress regarding outcomes.
We know healthcare environments are complex and healthcare professionals deserve the time and resources to continuously improve their practice within a system committed to health equity and provider wellbeing.
We want to highlight an impactful article which used simulation to understand healthcare professionals’ perspectives on communication feedback on patient encounters. So often, we do not know how something landed for a patient or colleague, we may not ever get feedback that is actionable.
Emily Bascom, Reggie Casanova-Perez, Kelly Tobar, Manas Bedmutha, Harshini Ramaswamy, Wanda Pratt, Janice Sabin (she/her), Brian Wood, Nadir Weibel and Andrea Hartzler published excellent work which outlines communication feedback tools that are most appealing to providers regarding implicit bias in patient encounters. Providers in the study shared they preferred a dashboard available to providers on overall communication skills and individual patient encounters. On the dashboard, providers can see the number of interruptions in a visit, amount of eye contact, their dominance in the conversation, and signs of rapport and warmth.
🌱 The dashboard method promotes a growth mindset and counters a shaming mindset. One participant stated they liked the ability to see their overall performance and performance by different patient demographics, stating “It has less to do with the certain group of patients but the way I relate to them”. Providers shared they can use this information to interrupt their biases before a visit, and promote their growth in changing patient experience over time.
Overall, this paper provides great insights and there are copious opportunities to apply what was uncovered to further transform the workplace culture.
🎁 It is a gift to receive feedback from others, and this practice can be integrated into our daily work, even when a dashboard may not be available.
Thank you to the authorship team for sharing their work!
#HealthEquity #ImplicitBiasInterruption #RealisticPractice #SeenHeardAndValued #DailyWork
Graphic created by Megan Murrell Illustration
© Shifting Frames Consulting, LLC
SVP @ Lifepoint Health® | Advisor, Board Member, Analytics Executive
2moThank you Anuja Mulmule and the great team at Digital First® Magazine . It was an honor and a privilege to work with you on this. A special thank you to Karen L Richard Photography.